Kruger tot Canyons Akkommodasie by Bonita Place | LekkeSlaap
+21

Bonita Place

Opsomming van Resensie

4.3 uit 5van 4 resensies vir Bonita Place
Netheid
4.8/5
Diens
4.8/5
Ligging
3.3/5
Veiligheid
4.3/5
Waarde vir geld
4.3/5
Cyrus M - Aug 2018
Gemiddeld
Netheid
5/5
Diens
5/5
Ligging
4/5
Veiligheid
5/5
Waarde vir geld
5/5
Cyrus M
Saam met eggenoot / lewensmaat

We enjoyed ourselves.

It was a good place to be at.

Bonita Place's terugvoer

Thank you so much. We very grateful to meet out guests expectations.

Bonita Place
Cyrus M - Aug 2018
Gemiddeld
Netheid
5/5
Diens
5/5
Ligging
4/5
Veiligheid
5/5
Waarde vir geld
5/5
Cyrus M
Saam met eggenoot / lewensmaat

We enjoyed ourselves.

It was a good place to be at.

Sylvin M - Jan 2018
Gemiddeld
Netheid
5/5
Diens
5/5
Ligging
3/5
Veiligheid
4/5
Waarde vir geld
4/5
Sylvin M
Saam met eggenoot / lewensmaat

Tidiness.

The place was very clean and has privacy. I won't mind coming back nor to recommend it. The lady was also friendly. Thank you guys.

Bonita Place's terugvoer

Thank you for your review. We promise to keep up the and maintain our standards and to meet our guests' expectations.

Thank you and please come again

Bonita Place
Kenny M - Sep 2017
Gemiddeld
Netheid
4/5
Diens
4/5
Ligging
2/5
Veiligheid
3/5
Waarde vir geld
3/5
Kenny M
Saam met eggenoot / lewensmaat

Perfect.

Wasn't happy with the fact that we had to move from an en-suite room to a standard, in which such things were not even mentioned that there's an en-suite.

Bonita Place's terugvoer

Please accept my sincere apology on behalf of our company. I am very sorry to learn about our guests' experience with our staff member.
In this regard, we failed. We should have trained our staff so that they understood that under certain circumstances, they should immediately connect the guest with a duty manager, who can override the standard guidelines and procedures.

Please be assured that this type of situation will never happen again. We have put new procedures in place as of today, that will ensure that any guest, who wants to speak with someone more senior, for any reason, will be transferred immediately.

I regret that we provided you with bad service and a poor customer experience - it is the exact opposite of what we pride ourselves on. We value all our guests and understand how important it is to offer exceptional service.
We are giving you 2 nights on your next visit, as a gesture of our gratitude. We very much appreciate your business and we hope that you will remain a valued customer.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person.

Yours sincerely,
Bonita general manager
Gloria Makwala

Bonita Place
Vanaf R820
per nag (plek vir 2)
Vanaf R820
per nag (plek vir 2)
Vanaf R820
per nag (plek vir 2)
Maak 'n Bespreking
  • Kapasiteit: 20 persone
  • Inkloktyd: 14:00 tot 19:00
    Uitkloktyd: 10:00
  • Adres: College View 18 , Bushbuckridge, 1280, Mpumalanga
  • Alle ouderdomme is welkom
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086 999 0018 | besprekings@lekkeslaap.co.za