LEKKE
PLEKKE
LEKKE
PRYSE
LEKKE
VEILIG
 by Featherstone Inn | LekkeSlaap
+20

Featherstone Inn

5 resensies
Gastehuis

Opsomming van Resensie

3 uit 5van 5 resensies vir Featherstone Inn
Netheid
2.6/5
Diens
2.8/5
Ligging
3.6/5
Veiligheid
3.4/5
Waarde vir geld
2.8/5
Marius M - Sep 2020
Gemiddeld
Netheid
5/5
Diens
5/5
Ligging
5/5
Veiligheid
5/5
Waarde vir geld
5/5
Marius M
Enkelreisiger

Rustige netjiese en skoon plek met goeie diens. Koffie maak geriewe in kamer kort.

Voorstel dat hulle koffie/tee maak gerief in elke kamer plaas. Huidig moet mens uit kamer na sentrale plek beweeg om koffie te maak wat effe lastig is as jy koffie wil maak vroeg oggend en nog in jou nagklere is!

Charlene W - Okt 2019
Gemiddeld
Netheid
1/5
Diens
1/5
Ligging
4/5
Veiligheid
4/5
Waarde vir geld
2/5
Charlene W
Gesin met klein kinders

Sal dit nie aanbeveel.

By aankoms om 14h15 het ons herhaaldelik die klokkie gelui, maar geen reaksie gekry nie. Na vele probeerslae, het ons die nommer wat op die hek aangedui word, geskakel. Die eienaar het die telefoon geantwoord, en aan my meegedeel dat hy nie tuis is om ons te ontvang nie, maar besig is om inkopies te doen. Ons kon 'n halfuur later inklok. Bogenoemde is vir my onaanvaarbaar, aangesien die tyd vir inklok aangedui word as 14h00. Aangaande die kamers waar ons oornag het. Daar was nie genoeg handdoeke uitgesit nie, en dit is eers gedoen na ons ingeklok het. Die matte lyk ook of dit 'n behoorlike was nodig het. Met ontbyt het ons gevind dat die sout- en peperpotjies op die tafel geweldig vuil was - soveel so dat ons amper te bang was om daaraan te raak. Oor die algemeen het ons die indruk gekry dat die gastehuis nie mooi onderhou en skoongemaak word nie.

Jacques V - Aug 2017
Gemiddeld
Netheid
2/5
Diens
2/5
Ligging
2/5
Veiligheid
2/5
Waarde vir geld
2/5
Jacques V
Gesin met tieners

Nie soos wat aanbeveel word nie.

Ons kamers was nie baie skoon nie, met baie spinnerakke in die kamer. Ons kamer se TV het nie gewerk nie, en my 10-jarige dogtertjie wat na Saterdag se hardloop bietjie wou rus en TV kyk, kon dit nie eens doen nie. Blykbaar moes hy al die TV`s in die kamer al vervang het. Daar was nie eens koffie en ketel in kamers nie. Jy moet in die gang gaan koffie maak, waar al die kamers dieselfde moet doen. So as jy 10 uur in die nag nog wakker is en koffie wil drink gaan jy in die gang moet gaan staan en maak. Ook die Saterdag was baie warm, die kamers het nie aircons nie, nie eens waaiers in die kamer nie.

Featherstone Inn's terugvoer

In response to Jacques' criticism I would like to answer as follows:

- The room was definitely not dirty - there was a spider web in the corner of the wall in the bathroom for which I apologise. This he brought to my attention when he left.
- The TVs in the rooms only have SABC 1 - 3 and ETV. The reception is not great, however, in the lounge there is a TV with a full bouquet of DStv channels.
- The top floor of the guest house has 5 rooms and the tea and coffee are on the mezzanine together with fresh milk in a bar fridge. The furthest that anybody has to walk is ± 7 metres. The rooms 6 to 9 are on the ground floor, but they do have kettles with tea and coffee.

When this booking was made it was for 3 people and I allocated him to Room 3 on the top floor. A while later he approached me and said that he had to bring another child. I said to him that it was fine I would not charge him if the child shared the room with them. The only room that I have got that can sleep 4 guests at a squeeze is Room 7. This room is under the main house and, strange as it may seem, has decent TV reception and its own kettle, tea and coffee.

A while before the guest came, he sent me an email saying that his wife and son were not coming anymore and since there was now only 2 of them, how much would it cost. I sent a message to him saying that I would put him into a twin room and that the cost would be R1700 for the 2 nights. I also had to remind him that the second child had not been charged for. He then wanted to know how much would I deduct because he didn’t want breakfast on Sunday morning. Two breakfasts at R50 per breakfast is R100, so the quote was then R1600.

The guest and his daughter were put into Room 4 which, together with Room 5, has a large, covered balcony. The 2 rooms mentioned are the most sought-after rooms in the guest house. They both have full bathrooms and the covered balcony. The Saturday that the guest was here could be considered hot for people coming from the Highveld, the temperature was approximately 30°. The rooms do not have air conditioning and nowhere has it ever been stated that we do, however, during winter we have heaters and in the summer we have fans in the rooms. The fans had not been put into the rooms as most of the time it was still cold. If he had asked I would have given him a fan.

I would like to conclude by mentioning that Featherstone Inn is an ungraded establishment that offers comfortable accommodation at affordable rates which are better suited to those who have a smaller budget. This, however, does not mean that we will not bend over backward to make guests' stay as enjoyable as possible.

Featherstone Inn
Hanri P - Jul 2017
Gemiddeld
Netheid
1/5
Diens
1/5
Ligging
2/5
Veiligheid
1/5
Waarde vir geld
1/5
Hanri P
Saam met vriende

Werklik onaanvaarbaar gewees!

Vals bemarking - foto's op webtuiste is net voorstelling - die kamer was glad nie op standaard nie. Daar was geen warm water in stort nie, ook het die ketel op die vloer gestaan by die muurprop, daar was 'n TV, maar dis 15 cm groot, so te klein om te sien wat aangaan. Werklik 'n ongelooflike teleurstelling!

Featherstone Inn's terugvoer

Good day.

The lady in question booked through you in January this year, she arrived on Saturday 8 July, I was out purchasing breakfast groceries when my assistant booked them in, he phoned me and said the lady was not happy, so I went straight back to the guest house. When I saw her she said that her biggest problem was that she didn't get what she was expecting as she had looked at the website and presumed she was getting that family room. There was never any attempt to sell under false pretences if a guest requests pictures we will provide them. I said to her that I would refund the deposit and that she did not have to stay, her reply was that she would not get accommodation in Nelspruit on a Saturday afternoon, this is not completely true as she would have got accommodation at a price certainly not at our rates. She then said she would stay. She also seemed to think that because she booked in January she was before everybody else - this is not true as many of the guests had booked in July 2016.

On Sunday morning she came into the office extremely agitated and said she had had enough there was no hot water to shower with, the geyser that feeds that room only feeds one other room which had two people. I told her that it was a short distance away and that she should run the water for a while, her answer was that she had done that and was going. She made no attempt to pay the outstanding (50%) of the booking and left.

I was busy for about an hour with guests checking out, and then went and checked the shower in the room - there was hot water.

I have found that you cannot please all people all the time no matter how hard one tries.

Kind regards,
Trevor.

Featherstone Inn
Robyn S - Nov 2016
Gemiddeld
Netheid
4/5
Diens
5/5
Ligging
5/5
Veiligheid
5/5
Waarde vir geld
4/5
Robyn S
Gesin met klein kinders

Baie vriendelike mense en great diens!

Ons fan het gebreek en het binnekort 'n nuwe een ontvang. Baie vriendelike en goeie diens!

Vanaf R650
per nag (plek vir 2)
Vanaf R650
per nag (plek vir 2)
Vanaf R650
per nag (plek vir 2)
Maak 'n Bespreking
  • Kapasiteit: 16 persone
  • Inkloktyd: 14:00 tot 19:00
    Uitkloktyd: 10:00
  • Adres: Van Wijkstraat 33, Nelspruit, 1200, Mpumalanga
  • Alle ouderdomme is welkom
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGNhNTIyZGM4LThjYjgtNDA2YS1hNDg3LWI2ZDljYzk4NzJiYw?w=1440&h=960&fit=crop&auto=format Vanaf R650  per nag (plek vir 2) 5 5 1 3 33 Van Wijk Street Nelspruit 1200 Mpumalanga 086 999 0018 14:00-19:00 10:00 -25.487120401709 30.984122371883
KRY FANTASTIESE SPESIALE AANBIEDINGS!
KRY FANTASTIESE SPESIALE AANBIEDINGS!