San Lameer Villa 3002

4 resensies

Selfsorg

Jou gasheer

Kyk ’n bietjie na die gasheer se rekord en hul ander blyplekke se resensies.

Opsomming van Resensie

4.2 uit 5van 4 resensies vir San Lameer Villa 3002

Netheid

3.8/5

Diens

3.8/5

Ligging

4.5/5

Veiligheid

5.0/5

Waarde vir geld

3.8/5

Kry ’n Kwotasie

Adri S - Apr 2024

Algehele gradering

Netheid

4/5

Diens

4/5

Ligging

3/5

Veiligheid

5/5

Waarde vir geld

4/5

Adri S

Gesin met klein kinders

Lekker gekuier geen probleme nie.

Heerlik gebly geen probleme nie.

Nuttig

Omdat jy 'n LekkeSlaap-eienaar is, kan jy nie hierdie resensie as nuttig merk nie

Adrian A - Mei 2023

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

1/5

Adrian A

Gesin met tieners

Total disaster.

We arrived on Sunday 23 April and abandoned the stay on Saturday 29 April less than halfway through the planned vacation. On day 2 the water supply to the estate was cut/ran out and we kept going for another 2 days on bottled water from the local shops for ablutions, cooking, and cleaning at which point the geyser for the unit packed up and was tripping the power so we were without power (in addition to any Eskom loadshedding) as well as water (the estate reception was notified of this problem). The unit and cleaning could due to the problems only be partially serviced. Subsequent to the stay I have been able to establish that the UGU local municipality has no water available to purify and pump for the South Coast consumers, from Southbroom down. Port Edward has had no water now for 4 week and other locations (from Southbroom) only has water available very intermittently (unsustainably) with residents resorting to "JoJo" tank storage of water. This problem will only be rectified once new dams have been built inland and piped to the coast for distribution which at best will take at best 5 years (if ever, given the state of National and provincial Gov bodies). I, therefore, need to discourage anyone from visiting this holiday destination, and anyone wishing to make a booking needs to be discouraged or at least made aware of the collapse of the water infrastructure in this area and which will be a long-term problem. The stay in short was an unmitigated disaster and given the structural problems that are not new in the area, I would have expected an advanced warning of the situation from the website as the agent.

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Nuttig

Omdat jy 'n LekkeSlaap-eienaar is, kan jy nie hierdie resensie as nuttig merk nie

San Lameer Villa 3002 se terugvoer

Thank you for bringing your concerns to our attention regarding your recent stay. We sincerely apologize for the inconveniences and difficulties you experienced during your stay.

We understand that the water supply to the estate was disrupted, causing significant challenges for you.

Referring to our emails and messages, we did inform all guests about the problem currently experienced and provided each guest with the options regarding their stay. Transparency and guest satisfaction are of utmost importance to us.

Once again, we apologize for the disappointing experience you encountered during your stay. We appreciate your understanding and sincerely hope that you will give us another opportunity to provide you with a more enjoyable experience in the future. At the moment, there are various plans to ensure the water plants are run more productively in the area, as well as new projects by the estate to ensure sufficient water supply going forward.

If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you. And do remember during your stay, our team are on standby and please notify us should you experience any difficulties.

Warm Regards