Thank you for your feedback. We're truly sorry to hear about your experience and the inconvenience caused during your stay. We understand how important a warm shower is, especially during winter.
Please know that our geysers were on from the morning, but due to high usage and colder temperatures, the hot water supply may have taken longer to recover than expected. We’re aware that this impacted your plans, and we sincerely apologise.
We’ve taken your concerns seriously and are already working on improvements to prevent this from happening again, including reviewing our hot water system and ensuring extra blankets are readily available in all rooms. Your feedback also highlighted areas that need more attention during cleaning, and we’re addressing that with our team immediately.
We appreciate you bringing this to our attention and hope to have the opportunity to offer you a much more comfortable experience in the future.
Warm regards,
The Management