Perfect stay for a couple in the heart of Cape Town. Had all the necessities for a couple. Easy instructions from the host for access and very neat and clean. Very pleased with our stay.

Initially, we got terribly lost, but apart from that - what a delight and gem! Quite enjoyable, with easy access to restaurants, shops and a safe, beautifully decorated and spotlessly clean flat - with all the necessities and more - clearly lots of thought given to the visitors' stay and comfort. The warm towel railing, the large screen TV, aircon, orthopedic bed and pillows - beautiful views - gorgeous shower and plush fittings, room scents and teas and coffees, privacy and in the city yet cocooned from the city - will definitely return - and absolute value for money. The host tried to respond when contacted and provided info as best they could and within time frames that were possible - questions and queries were attended to with grace, professionalism and courtesy.

Horrible stay & poor customer service ever received in my life!!! Horrible stay ever! I travel quite frequently and have been using the website for the past couple of years. The website and their hosts are usually responsive and send the required information ahead of time. On the day of check-in, I usually get a message in the morning with all the necessary details, including key codes, directions, or specific instructions. Two days before, I had booked in Stellenbosch and received all the information in the morning. At 71 Trafalgar, I did not receive any information from the host, save for a confirmation message from the website. Upon arrival, I spent hours trying to find the building (31b Herengracht St). Along the road, all numbers followed each other chronologically except for this building. When I finally found the building, I was very ill-received by the reception, not knowing things were going to get even worse with the host. After calling the website and being put on hold for a while, I was given a host number. Upon calling the number, the lady said she was not the host but a co-host and did not understand why I was calling her. I explained my situation and that this was the number I was given by the website. She then indicated that I was fighting and hung up on me, and thereafter sent me a message at 18:45 with directions, instructions, and the access code, which should have been sent in the morning for me to check in at 14:00. On Sunday, after checking out, I realised I had left my new dress in the wardrobe. I called her and she cut my call. I sent a WhatsApp text at 13:00 and she responded with the two-hands-clapping emoji. Every time I tried to call, she cut my calls. I sent a follow-up message at 18:30 and thereafter drove to the building, and the receptionist referred me back to the host. On the 2nd of March, the following day, I sent another message at 10:51 with no response, drove to the building, and got the same message from the receptionist.