Dear Katherine
Thank you for taking the time to share your detailed feedback. Guest reviews are valued as they help identify areas where improvements can be made.
The décor and furnishings at Andelomi are intentionally selected to reflect the natural surroundings and forest setting. While this style may not appeal to everyone, it is part of the overall character and atmosphere the property aims to offer.
Rooms are serviced daily, with amenities such as towels, toiletries, and toilet paper replenished as needed. Should a guest request privacy or no service, this preference is always respected.
Tea and coffee facilities are provided in each room for guests’ convenience. A communal station was previously available but has since been discontinued, and the current in-room offering forms part of the standard amenities.
Feedback regarding staff interactions is taken seriously. The team strives to remain courteous and professional at all times, and any instances where this may not have met expectations are noted.
The intention at Andelomi is to offer generous hospitality within the scope of its grading and pricing, and guest feedback on value is always reviewed carefully.
Once again, thank you for your comments. They are appreciated and will be taken into consideration as part of ongoing efforts to enhance the guest experience.
Kind regards
Mike Williams