Hi Andrea,
I am truly sorry about the noisy neighbours.
The pool gate can’t be locked - it only has a round lever which must be pushed upwards for child security.
“It has just a safety mechanism for children to not easily go in.”
You just press the lever upwards and the gate opens.
Regarding the noisy neighbours: I wish you had phoned us because we would have immediately helped as we strictly follow a no noise after 10:00 PM rule. But these teenagers were at a function or matric farewell and they lied about how many they were. So I am sorry they did not follow our rules and were not sleeping.
I have tried phoning those teenagers, but I will call their parents and take it up further. If you had called us at that time, we could have helped and assisted right away.
I do hope that your daughter’s wedding was a success.
Kind regards, Ingrid