Thank you for sharing your feedback regarding your stay at Beach House on Wye Road. We truly appreciate the opportunity to respond.
Beach House is a newly built property, and all appliances and furnishings, including pots, pans, cutlery, the stove, and fridge, are either a year old or newer. The Defy four-plate stove and the fridge are in good working order. Being so close to the sea, two of the five fans have minor rust marks, but they remain fully functional. The house has five bathrooms, and we regret that one light globe was not working during your stay.
Prior to check-in, guests are provided with detailed information about what is included at the property. As noted on our Facilities page, towels are not supplied; however, we provide starter toilet rolls and bin bags on the first day of your stay.
At checkout, and leaving the property, you mentioned the gate won't close. Our technicians had a look at it and found that the gate was knocked or bumped while exiting.
We sincerely apologise for any inconvenience you experienced and appreciate your feedback, which helps us continue to improve the guest experience.