Thank you for taking the time to share such detailed feedback. We’re glad to hear that you enjoyed the location and found the apartment comfortable and convenient for accessing Century City, Ratanga Park, nearby gyms, shops, restaurants, and the conference centre.
We appreciate your honest comments regarding the interior layout and design preferences. As these are largely subjective, we understand that the space may not suit everyone’s personal taste, but your feedback is noted.
Regarding cleanliness, we’re sorry to hear your concerns about the bathroom and balcony. This is not the standard we aim for, and we have followed up with our housekeeping team to ensure the mould issue and balcony cleaning are addressed thoroughly.
We regret the inconvenience caused by incorrect intercom calls and unannounced maintenance visits. These were not intended to disrupt your stay, and we’ve flagged this with the building manager.
Unfortunately, surrounding construction noise is outside our control, though we do aim to make guests aware where possible.
Thank you again for your feedback; it helps us continue improving the experience for future guests.