Thank you for your review.
However, we must firmly dispute the majority of the statements made, as they are inaccurate and misrepresent the property. The air-conditioning configuration is clearly stated in the listing, and the main living area is intentionally designed as an open-plan, naturally ventilated space in keeping with the bush lodge setting. This is neither hidden nor misrepresented.
All appliances and amenities are checked regularly prior to guests arriving. We could have unfortunately not reasonably foreseen the master bedroom air conditioner becoming faulty during your stay as all the air cons were serviced very recently. Similarly, items such as firelighters or barbecue igniters are not listed as included amenities and guests are expected to bring their own.
The claim that the house “smelled of water in the walls and cupboards” is simply unfounded and inconsistent with both the condition of the property and feedback from other guests.
We also reject the allegation regarding the host’s conduct. Communication with guests is always handled professionally and respectfully.
We stand by the condition of the property and the accuracy of the listing. Unfortunately, this review does not reflect the facts of the stay.