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Hotel in Worcester

Cumberland Hotel

Reviews

3.9/ 5

Based on 15 reviews

Good
Cleanliness
3.7
Location
3.9
Value for money
3.7
Service
3.9
Safety
4.3
Isaac S
Short stay ⋅ Family with teenagers
5.0
Aug 2025

Extravagant. It's a very clean, beautiful and safe hotel, the staff was amazing, the food excellent.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Standard Twin Room
Ricardo
Cumberland Hotel
Good day Isaac, Thank you for your wonderful review! We're so happy to hear you enjoyed your stay and our friendly service. Your kind words mean a lot to our team. We can't wait to welcome you back soon! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center
Adele V
1 night stay ⋅ With partner
4.8
Oct 2025

Have a nice day. The stay was short, but very nice. The most comfortable bed, with bedding. Reception very helpful and friendly. Parking safe. Nice garden with lots of grass. Loved the check-in and check-out times.

Lekker gelaap. Die oorbly was kort, maar baie lekker. Lekkerste bed, met beddegoed. Ontvangs baie behulpsaam en vriendelik. Parkering veilig. Mooi tuin met baie gras. Hou van die inklok en uitklok tyd.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Adele Thank you so much for your kind words. We're thrilled you had a great experience and look forward to having you here again soon. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Richard S
1 night stay ⋅ Family with teenagers
4.4
Nov 2025

Small town charm in Worcester. The staff is doing their best with what they have available.

Klein dorp sjarme in Worcester. Die personeel doen hulle uiterste met wat hulle beskikbaar het.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
4.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Richard. We really appreciate your feedback! Your review made our day, and we can't wait to welcome you back. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Chantal R
Short stay
3.8
May 2025

Not so good. I have booked and fully paid for the family room, which included breakfast, via the website for two adults and two children. However, upon arrival, we could not get the family room as it was already occupied. The receptionist checked us into the presidential suite at no additional cost, which was great. However, the four of us had to share one bed. The next morning, on our way to breakfast, the receptionist told me that only two of us could have breakfast. After I explained to her that I had booked for four people, which included breakfast, she then allowed all four of us to have breakfast. On Saturday evening, the bathroom was flooded with water and a bad smell. I'm afraid our stay was not so good.

Cleanliness
4.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
3.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Chantal Thank you for the review. I apologise for the inconvenience caused during your stay. That is not how we do business here at the Cumberland Hotel. We hope your next stay with us will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Reservations Manager Cumberland Hotel and Conference Center
Jenny H
Short stay ⋅ With partner
3.6
May 2025

They are rebranding. Spend the money rather on the plumbing, the bathrooms etc. It was pleasant, the staff were friendly, the breakfast adequate, but the hotel building is in a sad state. It is old, tired, doesn't function well, and the beds are tiny. It was like sleeping on a pocket handkerchief on top of a jelly! It's not value for money at the moment.

Cleanliness
4.0
Service
3.0
Location
5.0
Safety
4.0
Value for money
2.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Jenny Thank you for the review. We are in the process of renovating the hotel. We hope your next stay will be better. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Natalie A
Short stay ⋅ With partner
3.6
May 2025

Lovely place. I had a wonderful stay, staff in the kitchen and around the hotel were very friendly and helpful. My only sour point is that on the 2nd morning of my stay, the water in the showers was not warm.

Cleanliness
3.0
Service
4.0
Location
3.0
Safety
4.0
Value for money
4.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Natalie Thank you for the review. Thank you for informing us about the water; we will have a look at it. We are looking forward to your next visit. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley
Ameidia P
Short stay ⋅ Family with young children
3.2
May 2025

Convenience, relaxed and we loved the pool view from the breakfast venue. Our stay was good except for a few things which we informed the lady at reception about when we checked out on Sunday.

Cleanliness
2.0
Service
3.0
Location
4.0
Safety
4.0
Value for money
3.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Ameidia, Thank you for the review. We hope to see you soon. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Nico K
1 night stay ⋅ Individual traveller
2.4
Oct 2025

Disappointing. Not up to standard, in every respect.

Teleurstellend. Nie op standaard nie, in alle opsigte.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
3.0
Location
2.0
Safety
3.0
Value for money
2.0
Room stayed in
Standard Double Room
Ricardo
Cumberland Hotel
Hi Nico Thank you for taking the time to share your experience. We're truly sorry to hear that we didn't meet your expectations this time, and we apologise for any disappointment or frustration. Your feedback is important to us as we continue to improve. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Naomi D
Short stay ⋅ Family with teenagers
1.2
Oct 2025

I expected more. I expected more; they are busy renovating the place.

Cleanliness
1.0
Service
2.0
Location
1.0
Safety
1.0
Value for money
1.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel
Hi Naomi Thank you for the feedback. We are in the process of renovating and we hope you come back once we are done for a better experience. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Reservations Manager Cumberland Hotel and Conference Center
Josephine F
1 night stay ⋅ Family with young children
5.0
Aug 2024

Summer very nice. From the time we arrived until we left, staff were very helpful and friendly. The hotel was very neat and clean. Definitely worth staying over there. Will definitely recommend.

Sommer baie lekker. Vandat ons gearriveer het tot ons vertrek was personeel baie behulpsaam en vriendelik. Die hotel was baie netjies en skoon. Is beslis die moeite werd om daar oor te bly. Sal definitief aanbeveel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Ricardo
Cumberland Hotel

Good day ma'am Fredericks Thank you very much for the positive feedback. I will pass this on to our team. Greetings Godfrey Blaauw

Goeiedag mev. Fredericks Baie dankie vir die positiewe terugvoering. Ek sal dit so oordra aan ons span. Groete Godfrey Blaauw

This review has been automatically translated using Google.

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3.9/5

Ricardo Verified

Properties 1

Reviews 15

On LekkeSlaap 1 year

Reserve
From
R 1 990
per night (sleeps 2)

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Reserve
From
From R 1 990
per night (sleeps 2)
Reserve

You will not be charged yet.

From
R 1 990
per night (sleeps 2)
Reserve

2 Stockenstrom Street, Worcester, 6850, Western Cape

See Map
  • 102 guests
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 11:00
  • TGCSA rating:
View more
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA10322c35d045788aad38c2756df6e3ba476f5c30ededc7b8a29ae6a0011f21b80a39f7a948bdec1d942ae86d8de083c4c85f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 990 per night (sleeps 2) 15 5 1 4 2 Stockenstrom Street Worcester 6850 Western Cape 021 201 8901 14:00-19:00 11:00 -33.640354259193 19.44471180439
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