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Hotel in Cape Town CBD

Fountains Hotel

4.1
See 21 reviews

Reviews

4.1/ 5

Based on 21 reviews

Very Good
Cleanliness
4.0
Location
4.0
Value for money
4.1
Service
4.3
Safety
4.0
Annetjiie V
1 night stay ⋅ With partner
5.0
May 2025

Nice stay. Vehicle safe. Service good. Nice overnight stay if you need to get visas.

Lekker gebly. Voertuig veilig. Diens goed. Lekker oorslaap sou jy visums moet kry.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Double/Twin...
Karl L
Short stay ⋅ With partner
4.8
Dec 2025

Will return when staying in the Cape. Very friendly, helpful staff. Restaurant also good. Suggestion: Please explain to travellers before arrival how to get to the hotel parking spaces. It is a bit complicated and not easy to find.

Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Double/Twin...
Rhoda V
Short stay
4.8
Apr 2025

N/a. The athletes said they did enjoy their stay at the hotel.

Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
Express Twin Room
Room stayed in
Superior Double/Twin...
Ilaria C
Short stay ⋅ Large group
1.6
Jan 2026

The worst experience of my entire life. Below is the email I wrote to the hotel regarding the problems we experienced. They never responded: I write to you in my capacity as the booking party and commercial intermediary for the above-referenced reservation to issue a formal legal notice regarding serious and repeated failures in the provision of accommodation and services booked and paid for on behalf of my clients. 1. Contracted services The booking expressly included: Two (2) family rooms with four beds each; Two (2) double rooms; and Two (2) single rooms. These services were advertised, confirmed, and paid for in full. 2. Material breach of contract and non-conforming accommodation Upon check-in on 29 December, the accommodation provided was materially non-compliant with the contract and wholly inadequate, including but not limited to the following: Allocation of a single room without a window, unfit for habitation; Failure to provide one of the booked family rooms, with guests forced into an unsuitable temporary arrangement that remained unresolved as of 2 January (checkout date); Repeated housekeeping failures, including dirty towels and improperly fitted bed linen (photographic evidence available); Structural defects in a family room, including water leaking from the ceiling into the bathroom and a defective mixer tap causing uncontrolled temperature fluctuations; Failure to provide basic amenities, including toilet paper and towels, despite repeated requests; A broken door handle and non-functional key-card system, resulting in the hotel issuing a single metal master key without retaining any duplicate, thereby preventing access for housekeeping and maintenance. 3. Negligent handling and failure to remedy Despite: My repeated presence at reception over several days; Continuous complaints by the guide and tour leader; Photographic evidence being shown to your staff; and Full knowledge of flooding and safety risks; no effective remedial action was taken. Maintenance interventions were unsuccessful, and hotel management proposed merely to “wait for the client to return,” even where urgent access was required. At my own expense and effort, I was forced to arrange private transportation to retrieve the only existing room key from the clients in Hout Bay, due solely to your failure to maintain proper access procedures. This conduct constitutes gross negligence, a failure to exercise reasonable care, and a serious breach of hospitality industry standards, wholly incompatible with a four-star hotel classification. 4. Uninhabitable accommodation In my professional assessment, at least one of the family rooms was uninhabitable and entirely unsuitable for accommodating guests, rendering the accommodation legally and factually non-compliant. 5. Formal demand Accordingly, I hereby formally demand: A full refund of the entire booking due to the provision of inadequate, unsafe, and non-conforming accommodation; A refund of all services not rendered, including but not limited to housekeeping, which were charged at the full hotel rate; and Written confirmation of the above within seven (7) days of receipt of this notice. 6. Joint liability This notice is addressed to you as the booking intermediary (the website), as the hotel and its services were advertised on your platform. I therefore hold you jointly and severally liable, together with the hotel, for the contractual breaches described herein.

Cleanliness
1.0
Service
1.0
Location
2.0
Safety
3.0
Value for money
1.0
Room stayed in
Express Twin Room
Room stayed in
Superior Double/Twin...
Room stayed in
Family Room
Anonymous Guest
1 night stay ⋅ With partner
2.6
Sep 2025

Cleanliness
2.0
Service
3.0
Location
2.0
Safety
1.0
Value for money
5.0
Room stayed in
Superior Double/Twin...
Mapitso P
Short stay ⋅ Large group
5.0
Sep 2024

You will never go wrong when choosing to stay at Fountains, high standard. We will definitely come back again. The best in everything and helpful. We have enjoyed our stay. The service was excellent from reception to cleaner. Well done!

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Two Bedroom Apartmen...
Room stayed in
Three Bedroom Apartm...
Johny M
Short stay ⋅ On business
5.0
Sep 2024

Wonderful. It was a lovely stay plus during the day we had to attend the FIP Expo, so coming back to the hotel to rest was the best feeling ever.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Deluxe
Paseka Thomas M
Short stay ⋅ With friends
5.0
Mar 2024

Good service. Perfect, location was so good at the city.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Double/Twin...
Ms Sadeeka
Fountains Hotel

Good day, Thank you for your valued feedback! We are honoured to have hosted you at Fountains Hotel. We take pride in our service and look forward to welcoming you back soon! Best regards, Team Fountains

Good day, Thank you for your valued feedback! We are honoured to have hosted you at Fountains Hotel. We take pride in our service and look forward to welcoming you back soon! Best regards, Team Fountains

This review has been automatically translated using Google.
Hanlie B
1 night stay ⋅ With partner
5.0
Mar 2024

Lovely hotel, with fantastic location if you want to be in the city. It was delicious! The buffet dinner was not to our liking, but the breakfast was delicious. Next time we will order from the menu instead. The bartender, Mike, was really excellent.

Heerlike hotel, met fantastiese ligging as jy in die stad wil wees. Dit was heerlik! Die buffetaandete was nie na wense nie, maar die ontbyt was heerlik. Volgende keer sal ons eerder van die spyskaart af bestel. Die kroegman, Mike, was regtig uitstekend.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Deluxe
Ms Sadeeka
Fountains Hotel

Good day, Thank you for your valued feedback! We are honoured to have hosted you at Fountains Hotel. We take pride in our service and look forward to welcoming you back soon! Best regards, Team Fountains

Goeie dag, Dankie vir jou gewaardeerde terugvoer! Ons is bevoorreg om jou by Fountains Hotel te kon huisves. Ons is trots op ons diens en sien uit daarna om jou binnekort terug te verwelkom! Beste groete, Team Fountains

This review has been automatically translated using Google.
Lebogang S
Short stay ⋅ Large group
5.0
Mar 2024

Friendly staff, especially Vuyo at the kitchen. Wonderful, pleasant and peaceful.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Double/Twin...
Room stayed in
Two Bedroom Apartmen...
Room stayed in
Three Bedroom Apartm...
Ms Sadeeka
Fountains Hotel

Good day, Thank you for your valued feedback! We are honoured to have hosted you at Fountains Hotel. We take pride in our service and look forward to welcoming you back soon! Best regards, Team Fountains

Good day, Thank you for your valued feedback! We are honoured to have hosted you at Fountains Hotel. We take pride in our service and look forward to welcoming you back soon! Best regards, Team Fountains

This review has been automatically translated using Google.

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4.1/5

Ms Sadeeka Verified

Properties 1

Reviews 21

On LekkeSlaap 2 years

Reserve
From
R 1 750
per night (sleeps 2)

You will not be charged yet.

Reserve
From
From R 1 750
per night (sleeps 2)
Reserve

You will not be charged yet.

From
R 1 750
per night (sleeps 2)
Reserve

1 St Georges Mall, Cape Town CBD, 8001, Western Cape

See Map
  • Sleeps 336 guests
  • All ages welcome
  • Check-in: 14:00 to 22:00
    Check-out: 11:00
  • TGCSA rating:
view more
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAfcd6b21355da36a03f2e06a08afc46373d4dbc93914dc64878558def169e084989a777078721ef246d465f51b3ef48943979?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 750 per night (sleeps 2) 21 5 1 5 1 St Georges Mall Cape Town CBD 8001 Western Cape 021 201 8901 14:00-22:00 11:00 -33.919729395553 18.424811682942
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