Thank you for your detailed feedback and for highlighting both the positives and areas of concern from your stay.
We’re pleased to hear that you enjoyed the concept of the dome, the spacious design, and amenities such as the full kitchen, washing machine, and bath facilities. At the same time, we would like to address some of the concerns raised.
The rainfall during your stay was unfortunately heavier than usual, and while the dome is designed to withstand normal weather conditions, we acknowledge that this may have impacted your experience. We are currently reviewing this to ensure optimal comfort in all conditions.
Regarding cleanliness and maintenance, we take these matters very seriously. The unit is cleaned and prepared prior to each arrival, and routine maintenance checks are conducted. That said, we will be investigating the points you’ve raised about the taps, finishes, and ventilation to ensure everything meets our standards.
With regard to amenities such as tea, coffee, and toiletries, these are not always included as standard, but we appreciate your suggestion and will consider how we can enhance the guest experience in this regard.
We also note your comment about privacy around the pool area and will take this into account as part of ongoing improvements.
Thank you again for your feedback—it is valued and helps us continue to refine and improve the experience we offer to our guests.
Regards,
Ihlathi