Dear Aanda,
Thank you for taking the time to share your detailed feedback. We truly appreciate honest input, especially from solo travellers, as comfort and safety are extremely important to us.
We are sorry to hear that your experience did not meet your expectations.
Regarding the lock, this should certainly have been properly addressed before your arrival. Even though our property is situated in a very safe and controlled environment, we understand that feeling secure — especially as a solo guest — is essential. We have since ensured that all tent units are checked for working locks as part of our arrival preparation.
We also take your comments about cleanliness and utensils seriously. This is not the standard we aim to maintain, and we have reinforced our housekeeping checks to ensure that all items are thoroughly cleaned and inspected.
Our tented units are rustic, farm-style accommodation, and while many guests enjoy the authentic outdoor experience, we understand that it may feel more exposed than expected, particularly at night. We are currently reviewing additional lighting solutions along pathways to improve nighttime comfort and visibility.
We genuinely value your feedback, as it helps us improve both communication and guest preparation. We wish you all the best in your future travels and thank you again for sharing your experience with us.
Kind regards,
Magalies River Country Retreat Team