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Pezula Gucci's Retreat BQ6

Self Catering

Review Summary

3.8 out of 5from 1 review Pezula Gucci's Retreat BQ6
Cleanliness
4.0/5
Service
2.0/5
Location
5.0/5
Safety
5.0/5
Value for money
3.0/5
Hennie V - Sep 2023
Overall rating
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
3/5
Hennie V
With friends

Die huis het geen krag gehad nie en ons moes eerste aand so bly.

Batterye het uit krag gehardloop. Daar was geen krag gelaai op prepaid meter nie. Agent is ingeroep maar kon nie probleem oplos nie. Iemand van munisipaliteit sou kom, maar nooit opgedaag nie. Kon nie kosmaak op stoof nie, geen ligte, geen TV om rugby te kyk nie, geen warm water om te stort nie, geen ketel of mikrogolfoond om eers koffie te maak nie.

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The house had no power and we had to stay that way the first night.

Batteries ran out of power. There was no power charged on prepaid meter. Agent was called in but could not solve problem. Someone from municipality was supposed to come, but never showed up. Couldn't cook on the stove, no lights, no TV to watch rugby, no hot water to shower, no kettle or microwave to even make coffee.

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Pezula Gucci's Retreat BQ6 's response

Dear Hennie,
Unfortunately, we cannot answer for the municipality as they are a law unto themselves. We loaded electricity, but as you are aware it was a meter issue so it was beyond our control. I do apologize for the inconvenience, which is why we moved you to a new property, which was a massive upgrade to your original, at no extra charge. We have also refunded a portion of your original property charge, so I feel the review for circumstances beyond our control is a bit harsh.
Kind regards,
VIP Management

Pezula Gucci's Retreat BQ6
From
R4 500
per night (sleeps 8)
From
From R4 500
per night (sleeps 8)
From
R4 500
per night (sleeps 8)
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  • Capacity: 8 people
  • Check-in: 14:00 to 17:00
    Check-out: 10:00
  • Address: 6 Barquentine Avenue, Pezula Golf Estate, Knysna, 6571, Western Cape
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAd3310069ba7a4ef0ec1fa910d7b92f49ae0c895fb5e061a2a6108a1302cd61031e5eef3b42c91a5a7624ce39b1114d397fc7?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R4 500 per night (sleeps 8) 1 5 1 4 6 Barquentine Avenue Pezula Golf Estate 6571 Western Cape 021 201 8901 14:00-17:00 10:00 -34.064671 23.098008