Dear Kirsten,
Thank you for your feedback. We are glad to hear that you enjoyed your stay and had a fun time during your visit.
We are very sorry to hear about your son’s experience. The chemicals used in the pool have been consistent for the past nine years, so it is unfortunate that he was affected. Please accept our sincere apologies for any discomfort caused.
We take the safety and well-being of our guests seriously. When concerns were raised about the pool’s chemical levels, we offered to have the water tested, but the offer was declined. We also reminded guests of the pool rules, which were not fully observed, and were aware that the children had sensitive skin issues. While we always strive to maintain safe and well-managed facilities, we also encourage parents to supervise children with known sensitivities.
Thank you again for sharing your experience, and we will continue to review our procedures to ensure the safety and enjoyment of all our guests