Good day Dorothy,
Thank you for your feedback. However, we would like to clarify a few points regarding your stay.
Because your check-in was very late, we made a special effort to assist you by sending a detailed video and instructions explaining exactly where and how to collect the keys and access the property. This was done to ensure that you could enter easily despite the late arrival.
Regarding the beds and pillows, we take cleanliness and guest comfort very seriously. All bedding is freshly washed and prepared before every guest’s arrival. We have not received similar complaints from other guests, and therefore we are concerned to read this comment.
We always strive to provide good value and a comfortable stay for our guests. If there had been any issues during your stay, we would have appreciated the opportunity to address them immediately.
Kind regards,
Management