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Hotel in Northern Suburbs

Ruslamere Hotel

Reviews

3.7/ 5

Based on 19 reviews

Good
Cleanliness
3.6
Location
4.3
Value for money
3.4
Service
3.6
Safety
3.7
Michelle J
1 night stay ⋅ With friends
5.0
Sep 2026

Comfortable. Was very nice and safe. Will definitely check in again.

Gerieflik. Was baie lekker en veilig. Sal beslis weer inboek.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Luxury Studio
Room stayed in
Self Catering
Cynthia C
1 night stay ⋅ With partner
5.0
Sep 2026

Excellent and quiet. Was comfortable, only we couldn't watch TV because there was no control. Everything is very neat. The lady who helped me was very friendly and she spoke my language.

Uitstekend en rustig. Was gerieflik, net ons kon nie TV kyk nie want daar was nie 'n kontrole nie. Als is baie netjies. Die dame wat my gehelp het, was baie vriendelik en sy het my taal gepraat.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Luxury Studio
Marion
Ruslamere Hotel

Thank you very much for your feedback! We are pleased to hear that you found your stay comfortable and that our staff were able to assist you in your own language in a friendly manner. We sincerely apologize that there was no TV remote control in your room. We will follow up with our team to ensure that this does not happen again. We appreciate your support and look forward to welcoming you back to Ruslamere. Kind regards, The Ruslamere Team

Baie dankie vir u terugvoer! Ons is bly om te hoor dat u die verblyf gerieflik gevind het en dat ons personeel u vriendelik in u eie taal kon bystaan. Ons vra opreg om verskoning dat daar nie 'n TV-afstandbeheer in u kamer was nie. Ons sal dit met ons span opvolg om te verseker dat dit nie weer gebeur nie. Ons waardeer u ondersteuning en sien daarna uit om u weer by Ruslamere te verwelkom. Vriendelike groete, Die Ruslamere-span

This review has been automatically translated using Google.
Stephen K
1 night stay ⋅ With partner
5.0
May 2026

Lovely atmosphere. Helpful staff. Beautiful location. Room was ideal. It was perfect. A place we will definitely return to.

Heerlike atmosfeer. Behulpsame personeel. Pragtige plek. Kamer was ideaal. Dit was perfek. 'n plek waarna ons beslis na sal teruggaan.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Luxury Studio
Marion
Ruslamere Hotel

Thank you for your feedback, we appreciate it and we look forward to welcoming you again.

Dankie vir jou terugvoer, ons waardeer dit en ons sien uit daarna om jou weer te verwelkom.

This review has been automatically translated using Google.
Lorraine D
1 night stay ⋅ With partner
4.6
Mar 2026

Home away from home, that's what Ruslamere offers you. Peaceful atmosphere. Thank you so much for making our stay with you so enjoyable! Everything was neat and clean and the staff were all very friendly and helpful.

Huis weg van die huis, dis wat Ruslamere jou bied. Rustige atmosfeer. Baie dankie dat ons so lekker by julle kon bly! Alles was netjies en skoon en die personeel was almal baie vriendelik en behulpsaam.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
4.0
Room stayed in
Luxury Studio
Marion
Ruslamere Hotel

Thank you for your feedback, we appreciate it and we look forward to welcoming you again.

Dankie vir jou terugvoer, ons waardeer dit en ons sien uit daarna om jou weer te verwelkom.

This review has been automatically translated using Google.
Catherine C
Short stay ⋅ On business
4.2
Aug 2026

There were no fresh vegetables for breakfast and I only ate yogurt and fruit. Yes, it was okay. I just wouldn't book the rooms in the outer block again because there is no kitchenette or microwave to heat food. The building also has very uncomfortable and steep stairs to climb. The porter helped me with my bag, but they are dangerous stairs.

Daar was geen vars groente vir ontbyt nie en ek eet net jogurt en vrugte. Ja, dit was okay. Ek sal net nie weer die kamers in die buiteblok bespreek nie, want daar is nie 'n kitchenette of mikrogolf om kos warm te maak nie. Die gebou het ook baie ongemaklike en steil trappe om op te kom. Die portier het my gehelp met my tas, maar dit is gevaarlike trappe.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
5.0
Safety
4.0
Value for money
4.0
Room stayed in
Luxury Studio
Anonymous Guest
Short stay ⋅ On business
3.8
Mar 2026

Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
3.0
Room stayed in
Luxury Studio
Marion
Ruslamere Hotel
Thank you for taking the time to share your feedback following your stay with us. We appreciate your comments regarding the room amenities, maintenance concerns, and service experience. We sincerely apologise that your stay did not meet the standards you expected from a 4-star establishment. We understand your disappointment regarding the limited television options, the issue your colleague experienced with the room key, the cracked window panes, and the overall maintenance concerns you observed. Please be assured that your feedback has been shared with our management and maintenance teams for review and corrective action. We also apologise for the lack of communication regarding our housekeeping procedures and for the slow breakfast service you experienced. This is certainly not the level of service we strive to provide, and we will address these matters with the relevant departments to improve the guest experience. While we are pleased that the accommodation was adequate for your business trip, we regret that we did not fully meet your expectations. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience.
Anton B
1 night stay
3.6
Sep 2026

2 women who stayed overnight did not feel safe. Rooms are very neat and comfortable, the rest of the premises speaks of neglect. Other guests returned from a party at midnight and continued to party and make noise in the parking area and at the outdoor pool area until 3 am.

2 vrouens wat oornag het, het nie veilig gevoel nie. Kamers is baie netjies en gerieflik, die res van die perseel spreek van verwaarlosing. Ander gaste het van 'n partytjie af teruggekeer om 24:00 en in die parkeerarea en by die buite swembadarea tot 03:00 verder gekuier en lawaai.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
4.0
Location
4.0
Safety
3.0
Value for money
4.0
Room stayed in
Luxury Studio
Akhona N
1 night stay ⋅ With partner
3.4
Aug 2026

Good. Overall it was good.

Cleanliness
3.0
Service
3.0
Location
3.0
Safety
4.0
Value for money
4.0
Room stayed in
Luxury Studio
Brian W
Short stay ⋅ On business
2.6
Jun 2026

I don't think this establishment should have one star. Yet they claim to have 3? The stay was pleasant, but certain items really left a stain in my memory. 1. Reception informed me that there was no on-site dinner, and that I should order from a delivery service. They added that I should have the meal delivered to reception and that they would deliver the meal to my room. I tried this on the first two nights; the first meal arrived cold and the second I eventually found in the reception, again cold. I then picked up my own orders directly from caterers. 2. The cockroaches in the unit were fairly friendly, but not desirable.

Cleanliness
1.0
Service
2.0
Location
4.0
Safety
4.0
Value for money
2.0
Room stayed in
1 Bedroom Suite
Marion
Ruslamere Hotel
Thank you for taking the time to share your feedback. We are pleased to hear that your overall stay was pleasant, but we sincerely apologise for the disappointing experiences you encountered. We regret that the dinner delivery process did not meet your expectations. Your comments regarding the delays and your meals arriving cold have been shared with our team so that we can improve how we assist guests with food deliveries in the future. We are especially sorry to hear about the cockroaches in your room. This is not the standard we strive to maintain. Please be assured that your feedback has been forwarded to our housekeeping and pest control teams for immediate attention. We appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with the much better experience you deserve.
Anonymous Guest
Short stay ⋅ Large group
2.4
Jan 2026

Cleanliness
1.0
Service
2.0
Location
5.0
Safety
1.0
Value for money
3.0
Room stayed in
Luxury Studio
Marion
Ruslamere Hotel
We appreciate your honest comments and are pleased to hear that you found your room clean and well-stocked with coffee, milk, and toilet paper. Our housekeeping team will be encouraged by your kind words. We are, however, sorry to learn that you felt the property is not being maintained to its full potential and that staffing levels did not meet your expectations during your stay. We also take your concerns regarding security very seriously, and your feedback has been shared with management for review and improvement. We value all guest feedback as it helps us identify areas where we can enhance our services and facilities. Thank you for bringing these matters to our attention.

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Properties 1

Reviews 19

On LekkeSlaap 16 years

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From R1 267
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14 Langeberg Road, Durbanville, 7550, Western Cape

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  • Free cancellation up to 24 hours before your stay!
  • Sleeps 66 guests
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA8ac97347dda4f66f80aa6a9c042a8466110df6ec59c1706d257ca0cd2a777c0e0011ec5ff65a20e05424f0e96164c2d49de9?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R1 267 nowFrom R887 per night (sleeps 2) 19 5 1 4 14 Langeberg Road Durbanville 7550 Western Cape 021 201 8901 14:00-19:00 10:00 -33.8705762 18.6522863
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