Dear Stehann
Thanks for your review.
Sorry for the late response, I only spotted it now.
I just would have liked to reply to your disappointing experience at Simonskloof Mountain Retreat.
Sadly I was away and could not meet you nor address your issue of the non existing hot water, which is definitely not acceptable and has never happen before, that I can tell you with certainty, as I built, maintain and clean our guest facilities personally or with occasional volunteers for over 25 years. Hence it is very embarrassing to fail on all 3 (!?) camp showers over a busy weekend.
Not that this will change anything nor make you feel any better, instead, I like to offer you a free stay of 2 nights camping for 2 people, valid for a full year (until end of April 2026).
No strings attached nor restrictions except our standard Terms & Conditions stated on our website.
Simply contact us directly and copy/paste this response to remind me of my promise.
With kind regards
Jurgen