Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations.
We would, however, like to clarify the circumstances that led to the concerns raised during your visit. Unfortunately, your Alsatians/German Shepherds, dogs, were found roaming unsupervised on the Main Road in Witsand and entering neighbouring properties, including our guesthouse. This caused considerable distress to other guests and their pets.
Our priority is always the safety and comfort of all visitors, including children and animals. For this reason, we respectfully request that pets be securely contained within the enclosed yard of the holiday home or kept on a leash in public spaces. This helps prevent incidents and ensures an enjoyable and safe environment for everyone.
We understand that every pet owner values and cares for their animals. At the same time, we must also consider the well-being of other guests and their pets. During this incident, one of our cats was noticeably frightened, which highlighted the seriousness of the situation.
We do manage ten holiday homes in Witsand—many of which are pet-friendly—and we have welcomed hundreds of guests with pets without similar issues. Regrettably, due to the circumstances of this particular event, we have had to make the decision that Smitsand Holiday Home will no longer be pet-friendly going forward.