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Self Catering in De Waterkant

Xenia Aparthotel by Totalstay

4.2
See 1 review

Reviews

4.2/ 5

Based on 1 review

Very Good
Cleanliness
5.0
Location
5.0
Value for money
5.0
Service
1.0
Safety
5.0
Janice O
1 night stay ⋅ With friends
4.2
Nov 2025

Our stay was lovely, but the check-in and check-out process was very unpleasant. While the overall experience was lovely and we have no complaints about the accommodation itself, the check-in and check-out process was quite unpleasant. When we arrived, the lady at reception assisted us with a noticeable attitude, which made the process uncomfortable. There was also only one person working at reception during check-in time. Although I understand that security procedures can take time, the combination of long waits and a lack of clear communication added to the frustration. We were not informed beforehand that all guests are required to show identification and be registered on the biometric system. Not everyone carries their personal documents when they aren’t aware they will be needed. We also did not receive any notification about this requirement through the website booking. Do booking agencies know about these rules? If not, guests should be clearly informed beforehand to avoid unnecessary inconvenience. On top of that, the reception lady came to search for the breakage fee during check-in, which added to the overall unpleasant experience. Check-out at the parking bay was also disorganized and confusing. Again, the stay itself was lovely, but the check-in and check-out process really took away from what could have been a completely positive experience. Thank you for taking the time to read this. I hope this feedback helps improve the process for future guests.

Cleanliness
5.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Standard Two Bedroom

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4.3/5

Total Verified

Properties 10

Reviews 123

On LekkeSlaap 15 years

Reserve
From
R 1 500
per night (sleeps 2)

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Reserve
From
From R 1 500
per night (sleeps 2)
Reserve

You will not be charged yet.

From
R 1 500
per night (sleeps 2)
Reserve

32 Prestwich Street, De Waterkant, Cape Town, 8001, Western Cape

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  • 134 guests
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA3f1d8bc13c94587403c5b0fdccd7b7d216fcecfa0dc0699e05d31fcea8d159d0190e4d87dad0b2e53192527cd12570df1e66?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 500 per night (sleeps 2) 1 5 1 5 32 Prestwich Street De Waterkant 8001 Western Cape 021 201 8901 14:00-19:00 10:00 -33.91619 18.419957
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