Dear Tim,
Thank you for taking the time to provide detailed feedback about your stay. I am sorry to hear that aspects of the cottage did not meet your expectations and that you experienced discomfort during your visit. Please accept my apologies for the inconvenience caused.
The cottage is a traditional fisherman’s house, and as such, many of its original features have been intentionally preserved. This includes the low doorways and exposed beams, which are characteristic of homes of this age and style. While we appreciate that this may be uncomfortable for taller guests, these elements are part of the authentic experience the property offers rather than modern design oversights.
Similarly, the stove, shower limitations, and older cooling system are all clearly outlined in the information booklet and reflect the rustic, historical nature of the home. This property is not intended to offer a hotel-style or luxury experience, but rather a simple, traditional coastal stay. Guests seeking modern conveniences, full-height interiors, or hotel-level amenities may find that this cottage is not the most suitable choice.
That said, your comments regarding cleanliness, pest control, and maintenance are taken seriously and will be reviewed to ensure standards are upheld for future guests. I also acknowledge your concern regarding communication during your stay and will take this into consideration going forward.
Once again, I am sorry that the stay did not align with your expectations, and I appreciate you bringing these matters to our attention.
Kind regards,
Vishuis