Thank you for taking the time to share your concerns regarding your recent stay at Queenz Bed and Breakfast. Please accept our sincere apologies for any dissatisfaction or discomfort you may have experienced. We value all guest feedback, as it allows us to reflect and continually improve our service standards.
We would, however, like to respectfully provide clarity on a few important matters relating to your stay.
Upon your arrival, your room was thoroughly prepared and inspected to ensure it met our cleanliness and hospitality standards. In addition, we extended courtesy and flexibility by allowing you to check in well beyond the stipulated check-in time, as a gesture of goodwill.
Queenz Bed and Breakfast operates with clearly communicated house rules, including cleaning schedules, service provisions, and environmental practices. These rules are visibly displayed within the establishment and are also published on our official website and booking platforms to ensure transparency prior to and during a guest’s stay. As stipulated, thorough room cleaning is conducted every third day, and this policy is applied consistently to all guests.
We further wish to highlight that, as an establishment operating within a water-scarce country, we are deeply conscious of responsible water usage and environmental sustainability. Our cleaning schedules and operational practices are designed to balance guest comfort with our responsibility to conserve water and minimise environmental impact. This is a matter we treat with great sensitivity and seriousness.
In addition, we place a high priority on guest privacy. Our cleaning staff do not enter rooms when guests leave with their room keys, as this is widely understood to indicate a preference for privacy. This practice is strictly observed in order to respect our guests’ personal space.
With regard to room service and breakfast, these services are provided strictly upon request at the time of arrival, as clearly outlined in our house rules. Unfortunately, no such request was made during your stay.
While we regret that your experience did not meet your personal expectations, we must respectfully state that refunds are not offered once a stay has been completed, particularly where services were rendered in accordance with clearly communicated policies. We also hold the integrity and reputation of our establishment in high regard and do not appreciate representations that we believe to be inaccurate or misleading.
We remain committed to providing honest, respectful, and consistent service to all our guests and trust that this response offers clarity regarding the matters raised.
Thank you once again for your feedback. We wish you well in your future travels.
Yours sincerely,
Management
Queenz Bed and Breakfast
