504 Venice House

Self Catering

Reviews

2.4/ 5

Based on 1 review


Cleanliness
5.0
Location
2.0
Value for money
1.0
Service
2.0
Safety
2.0
Elizabeth R
Short stay On business
2.4
Nov 2025

First and last time. I booked my business trip, and upon arrival, there was no secured or free parking as specified when booking. I was instructed by the host, Nick, to contact the website to rectify it, as if I worked for Dwell Properties. Secondly, I was doing a bake-off for an extremely important event, which is why I booked accommodation with appropriate facilities. Upon switching on the oven, I discovered that neither the oven nor the plates were working. The host was extremely argumentative about whether I knew how to switch on an oven. I waited over an hour with products that needed to be baked and eventually had to waste them, as the host spent 20 minutes trying to switch on a broken oven instead of assisting me with getting another oven to bake. Eventually, I was given access to another room with appliances that worked. The place was extremely noisy and seemed more like a permanent student residence as opposed to the Venice-style accommodation I expected for the rate I paid. The security staff were extremely friendly, helpful, and such a delight!

Cleanliness
5.0
Service
2.0
Location
2.0
Safety
2.0
Value for money
1.0
Dwell Property
504 Venice House
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the frustrations you encountered. Regarding the parking, we understand how important this is for business travel. The listing information has since been updated to prevent any confusion, and we apologize for the inconvenience caused on arrival. We are also very sorry about the oven issue and the impact it had on your bake-off preparations. Although the problem was reported late in the evening, our team did their best to troubleshoot and assist as quickly as possible. The appliance has since been fully repaired, and we appreciate your patience while we arranged access to another unit so you could continue with your work. As for the noise, the area can be lively due to its central location, but we take your comfort seriously. We have already purchased a white noise machine and are in the process of installing soundproofing on the windows to provide a quieter environment for future guests. We’re glad to hear that the security team made a positive impression, and we will be sure to pass along your kind words to them. Once again, we apologize for the inconveniences during your stay. We continually work to improve and will always do our best to ensure our guests are comfortable. Thank you for bringing these matters to our attention.

Meet your host

Take a look at the host’s track record and reviews from their other properties. View host’s profile

4.5/5

Dwell Property New to LekkeSlaap!

Properties 58

Reviews 31

On LekkeSlaap 7 months

From
R 729
per night (sleeps 2)

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Reserve
From
From R 729
per night (sleeps 2)
From
R 729
per night (sleeps 2)
Reserve
  • Capacity: 2 people
  • All ages welcome
  • Check-in: 15:00 to 19:00
    Check-out: 10:00
  • Address: 24 Burg Street, Unit 504 Venice House, Cape Town CBD, 8000, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA5053e7f38edc2004518c45113fd2dabce8da57ae835ff0b44149e21606b1b453d7fcd1b568b196904c9fb1614469ca59784a?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R728 per night, for 2 ppl 1 5 1 3 24 Burg Street Unit 504 Venice House 8000 Western Cape 021 201 8901 15:00-19:00 10:00 -33.922056002762 18.420472825131

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