Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations, and we sincerely apologize for the frustrations you encountered.
Regarding the parking, we understand how important this is for business travel. The listing information has since been updated to prevent any confusion, and we apologize for the inconvenience caused on arrival.
We are also very sorry about the oven issue and the impact it had on your bake-off preparations. Although the problem was reported late in the evening, our team did their best to troubleshoot and assist as quickly as possible. The appliance has since been fully repaired, and we appreciate your patience while we arranged access to another unit so you could continue with your work.
As for the noise, the area can be lively due to its central location, but we take your comfort seriously. We have already purchased a white noise machine and are in the process of installing soundproofing on the windows to provide a quieter environment for future guests.
We’re glad to hear that the security team made a positive impression, and we will be sure to pass along your kind words to them.
Once again, we apologize for the inconveniences during your stay. We continually work to improve and will always do our best to ensure our guests are comfortable. Thank you for bringing these matters to our attention.