Thank you for your feedback, Brett. The listing of the property clearly states that the apartment has one bathroom, and unfortunately, this cannot be changed. We encourage guests to carefully review the property details before committing to the booking to ensure it meets their needs.
Guests receive an information sheet before arrival detailing the key collection process and communicating the location of the key pickup in advance. Our keys are available in George, where many of our guests also do their food shopping prior to arrival, so for most, they simply include the pickup of the keys as part of their moving-in routine before heading out to Herolds Bay. In your particular case, this has been the first time that we actually had a guest that also lives in Herolds Bay - so we appreciate that, for you specifically, this may be different.
We appreciate your comments and will continue to provide clear details to help guests plan their stay effectively.