Good day Jeanni,
Thank you for sharing your experience. We’re genuinely sorry to hear that your stay did not meet your expectations and apologise for any inconvenience you may have experienced.
Regarding the concerns you raised: the house is located at the entrance of the town and is not in a less desirable area. The location is visible on our website, and street views can be checked before booking or arrival. During my recent visit to the cottage, I also found a peeler in a drawer, which we will ensure is correctly stored going forward.
Regarding the TV, as previously communicated, the original TV had given problems to prior guests. To avoid any inconvenience, we provided a temporary replacement TV that includes Netflix and YouTube while awaiting delivery of the new unit. Photos of the setup will be provided to the booking site.
The fridge is suitable for short stays, and the furniture is a blend of vintage and modern, consistent with the Cape Holland cottage style, as shown on the website, so guests can decide before arrival.
As mentioned earlier, we provided a complimentary night to compensate for any inconvenience experienced during your stay.
We truly appreciate your feedback as it helps us improve our guests’ experience. Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.
Kind regards,
Lady Grey Walk Cottage Team