Hi Nikki
We send all our guests details on where and how to collect the keys for check-in when we send them their booking confirmation. We do this directly on the portal they book on so that emails don't get lost in spam folders. We did the same for you. We cannot attach screenshots here unfortunately, but you can check this on your side as well. The below is an extract from the message history for your booking.
10 weeks ago
You
Dear Nikki,
We are pleased to confirm your booking of the following penthouse(s) for the following dates:
Penthouse(s): 1
Date In: 14 Mar 2025
Date Out: 16 Mar 2025
Total number of nights: 2
Total number of adults: 2
Check-In:
On the day of arrival, you will park your car in the main road and visit Café du Vin, 46 Huguenot St Franschhoek, 7690 to collect the keys.
Drive down Bordeaux St, (the road next to Café du Vin), the first brick paving on your left, The Yard.
Drive through the gate, parking will be on your left, next to the elephant. Parking at own risk; please remove all valuables. The door on the right is the entrance to the penthouses.
Collect the keys from 14:00 and 17:00. Late arrivals are only accommodated upon prior arrangements - Contact Danel 066 510 9635.
Check-Out:
You will return your key to Café du Vin between 09:00 and 10:00.