Hi Fritz
Thank you very much for your thoughtful review and kind ratings — we truly appreciate the feedback, especially regarding our customer service, cleanliness, and value for money.
We sincerely apologise for the inconvenience experienced with the air-conditioner - your comfort is very important to us, and we have already resolved this with our management team to prevent a recurrence.
To offer clarity for future guests, only our air-conditioners operate on a prepaid system. This was introduced to manage high electricity consumption during peak seasons, as we often experienced guests leaving air-conditioners running all day while enjoying our beautiful beaches.
If you have a moment, we would really value your personal insight:
• Was there anything specific that made you feel less secure? Your feedback helps us make meaningful improvements.
We always listen, we always improve — and your input has value.
It was a pleasure hosting you, and we hope to welcome you back soon.
Warm regards,
Thea & Anthony