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+22
Self Catering in Gariep Dam

Berghaan House 43A @ Mari-Yans Guesthouses

Reviews

2/ 5

Based on 1 review

Cleanliness
3.0
Location
3.0
Value for money
1.0
Service
1.0
Safety
2.0
Claudette D
1 night stay ⋅ Family with young children
2.0
Dec 2025

Would not recommend. R3500 for 1 night is a lot of money, especially if the host is incompetent. We booked and according to the website we could check in from 2pm, but the host said we could only check in after 3pm, and said we had to check out by 9am the next day. The pin location took us to the wrong address. We called several times, but he didn't answer, and when he did, he was incapacitated.

Sal nie aanbeveel nie R3500 vir 1 aand is baie geld veral as die gasheer ongeskik is. Ons het geboek en volgens die webtuiste kon ons inboek vanaf 14:00, maar die gasheer het gesê ons kan eers na 15:00 inboek, en gesê ons moet op die laaste 9 uur die volgende dag uit. Die pin-lokasie het ons na die verkeerde adres geneem. Ons het verskeie kere gebel, maar hy het nie geantwoord nie, en toe hy wel antwoord, was hy ongeskik.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
1.0
Location
3.0
Safety
2.0
Value for money
1.0
Susan
Berghaan House 43A @ Mari-Yans Guesthouses

Thank you for your feedback. We take all comments seriously and would like to clarify the situation from our side. The booking was made at the advertised rate for Mari-Yans Guesthouses as it appears. According to the original booking, there would be a certain number of guests, and upon arrival it turned out that there was also a child in the group who was not previously indicated on the booking. We always try to ensure that the number of guests is indicated correctly, as this has an impact on capacity and facilities. On the morning of arrival, a pin location of the address at 17 Berghaan Street was sent, along with further relevant information to facilitate the arrival process. This message was later confirmed by you and thanked for it. Guests are usually received at this address before being escorted to the guesthouse in question. When you informed us that you were already in Gariep Dam, we were busy receiving other guests and taking them to their respective units. We kindly requested that you please be patient for a few minutes while we finished assisting the other guests. You were then personally greeted and escorted to the guesthouse, where the basic house rules and facilities were explained to you. We also inquired about the additional child who was not listed on the original reservation. This type of information is important for administrative and operational reasons. However, you chose to continue with the reservation, and we continued your stay as planned. We strive to provide all guests with the same level of service, cleanliness, and safety. The property features security fencing, locking gates, burglar bars, and covered parking for guests’ convenience. We are sorry that your experience did not meet your expectations. Guest feedback sometimes varies, but we remain committed to providing professional service and a pleasant stay for all who stay with us. We appreciate all honest feedback and wish you all the best with your future travels.

Dankie vir u terugvoer. Ons neem alle kommentaar ernstig op en wil graag die situasie vanuit ons kant verduidelik. Die bespreking is gemaak teen die geadverteerde tarief vir Mari-Yans Gastehuise soos dit verskyn. Volgens die oorspronklike bespreking sou daar ’n sekere aantal gaste wees, en tydens aankoms het dit geblyk dat daar ook ’n kind by die groep was wat nie vooraf op die bespreking aangedui is nie. Ons probeer altyd om seker te maak dat die aantal gaste korrek aangedui word, aangesien dit ’n invloed het op kapasiteit en fasiliteite. Op die oggend van aankoms is ’n pin-ligging van die adres in Berghaanstraat 17 gestuur, saam met verdere relevante inligting om die aankomsproses te vergemaklik. Hierdie boodskap is later deur u bevestig en daarvoor is ook dankie gesê. Gaste word gewoonlik by hierdie adres ontvang voordat hulle na die betrokke gastehuis begelei word. Toe u laat weet dat u reeds in Gariepdam is, was ons besig om ander gaste te ontvang en na hul onderskeie eenhede te neem. Ons het u versoek om asseblief net ’n paar minute geduldig te wees terwyl ons die ander gaste klaar help. Daarna is u persoonlik ontvang en na die gastehuis begelei, waar die basiese huisreëls en fasiliteite aan u verduidelik is. Ons het ook navraag gedoen oor die addisionele kind wat nie op die oorspronklike bespreking verskyn het nie. Hierdie tipe inligting is belangrik vir administratiewe en operasionele redes. U het egter verkies om steeds met die bespreking voort te gaan, en ons het u verblyf soos beplan voortgesit. Ons streef daarna om alle gaste dieselfde vlak van diens, netheid en veiligheid te bied. Die perseel beskik onder andere oor sekuriteitsheinings, sluithekke, diefwering en onderdakparkering vir gaste se gerief. Ons is jammer dat u ervaring nie aan u verwagtinge voldoen het nie. Terugvoer van gaste verskil soms, maar ons bly verbind tot professionele diens en ’n aangename verblyf vir almal wat by ons oornag. Ons waardeer alle eerlike terugvoer en wens u alles van die beste toe met u toekomstige reise.

This review has been automatically translated using Google.

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4/5

Susan Verified

Properties 10

Reviews 7

On LekkeSlaap 1 year

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R 3 500
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From R 3 500
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From
R 3 500
per night (sleeps 7)
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43 Berghaan Street, Gariep Dam, 9922, Free State

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  • Sleeps 7 guests
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA81cc1a4ea4a14ea25b00ebe65ff8204a626eed166bce94a6183243386076e4b27130b1518129e87f7dec2e5b45b1004339ed?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R3 500 per night, for 7 ppl 1 5 1 2 43 Berghaan Street Gariep Dam 9922 Free State 021 201 8901 14:00-19:00 10:00 -30.596042 25.493296
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