Dear Dirk
Thank you so much for your beautiful review and the wonderful feedback! We are delighted to hear that you enjoyed your time at Coastline Serenity and that the unit met your expectations.
It is a great privilege for us to welcome guests like you, and we are passionate about creating a peaceful and memorable experience for each visitor.
We hope that we will be your preferred choice for accommodation in Kleinmond again in the near future. You are welcome back anytime for another wonderful break between the sea and the mountains.
Kind regards,
The Management
Coastline Serenity
Beste Dirk
Baie dankie vir u pragtige resensie en die wonderlike terugvoer! Dit verbly ons harte om te hoor dat u u tydjie by Coastline Serenity geniet het en dat die eenheid aan u verwagtinge voldoen het.
Dit is vir ons 'n groot voorreg om gaste soos u te mag verwelkom, en ons is passievol daaroor om 'n rustige en onvergeetlike ervaring vir elke besoeker te skep.
Ons hoop dat ons in die nabye toekoms weer u voorkeur-keuse vir verblyf in Kleinmond sal wees. U is enige tyd welkom terug vir nog 'n heerlike wegbreek tussen die see en die berge.
Vriendelike groete,
Die Bestuur
Coastline Serenity
This review has been automatically translated using Google.
Ryk P
Short stay ⋅ With partner
4.8
Nov 2025
Neat and clean, friendly owners and the perfect location.
We had a very nice stay, very peaceful and quiet with a beautiful view.
Netjies en skoon, vriendelike eienaars en die perfekte ligging.
Ons het baie lekker gebly, baie rustig en stil met 'n pragtige uitsig.
This review has been automatically translated using Google.
Dear Ryk
Thank you so much for your beautiful review and the wonderful feedback! It makes our hearts happy to hear that you enjoyed your time at Coastline Serenity and that the unit met your expectations.
It is a great privilege for us to welcome guests like you, and we are passionate about creating a peaceful and memorable experience for each visitor.
We hope that we will be your preferred choice for accommodation in Kleinmond again in the near future. You are welcome back anytime for another wonderful break between the sea and the mountains.
Kind regards,
The Management
Coastline Serenity: Hump Back
Beste Ryk
Baie dankie vir u pragtige resensie en die wonderlike terugvoer! Dit verbly ons harte om te hoor dat u u tydjie by Coastline Serenity geniet het en dat die eenheid aan u verwagtinge voldoen het.
Dit is vir ons 'n groot voorreg om gaste soos u te mag verwelkom, en ons is passievol daaroor om 'n rustige en onvergeetlike ervaring vir elke besoeker te skep.
Ons hoop dat ons in die nabye toekoms weer u voorkeur-keuse vir verblyf in Kleinmond sal wees. U is enige tyd welkom terug vir nog 'n heerlike wegbreek tussen die see en die berge.
Vriendelike groete,
Die Bestuur
Coastline Serenity: Hump Back
This review has been automatically translated using Google.
Caroline G
Short stay ⋅ With partner
4.6
Dec 2025
Beautiful and relaxing.
We really enjoyed our stay. It was a lovely place.
Dear Caroline,
Thank you so much for your lovely review and the wonderful feedback! We are delighted to hear that you enjoyed your time at Coastline Serenity and that the unit met your expectations.
It is a great privilege for us to welcome guests like you, and we are passionate about creating a peaceful and memorable experience for each visitor.
We hope that we will be your preferred choice for accommodation in Kleinmond again in the near future. You are welcome back anytime for another wonderful break between the sea and the mountains.
Kind regards,
The Management
Beste Caroline,
Baie dankie vir u pragtige resensie en die wonderlike terugvoer! Dit verbly ons harte om te hoor dat u u tydjie by Coastline Serenity geniet het en dat die eenheid aan u verwagtinge voldoen het.
Dit is vir ons 'n groot voorreg om gaste soos u te mag verwelkom, en ons is passievol daaroor om 'n rustige en onvergeetlike ervaring vir elke besoeker te skep.
Ons hoop dat ons in die nabye toekoms weer u voorkeur-keuse vir verblyf in Kleinmond sal wees. U is enige tyd welkom terug vir nog 'n heerlike wegbreek tussen die see en die berge.
Vriendelike groete,
Die Bestuur
This review has been automatically translated using Google.
Helgard Petrus C
Long stay ⋅ With partner
4.6
Dec 2025
Fantastic, highly recommended, just bring your own bread knife.
Yes, thank you, we had a great stay for 17 days.
Fantasties, olraait, bring net jou eie broodmes.
Ja, dankie, ons het lekker gebly vir 17 dae.
This review has been automatically translated using Google.
Dear Helgard,
Thank you so much for your beautiful review and the wonderful feedback! We are delighted to hear that you enjoyed your time at Coastline Serenity and that the unit met your expectations.
It is a great privilege for us to welcome guests like you, and we are passionate about creating a peaceful and memorable experience for each visitor.
We hope that we will be your preferred choice for accommodation in Kleinmond again in the near future. You are welcome back anytime for another wonderful break between the sea and the mountains.
Kind regards,
The Management
Beste Helgard,
Baie dankie vir u pragtige resensie en die wonderlike terugvoer! Dit verbly ons harte om te hoor dat u u tydjie by Coastline Serenity geniet het en dat die eenheid aan u verwagtinge voldoen het.
Dit is vir ons 'n groot voorreg om gaste soos u te mag verwelkom, en ons is passievol daaroor om 'n rustige en onvergeetlike ervaring vir elke besoeker te skep.
Ons hoop dat ons in die nabye toekoms weer u voorkeur-keuse vir verblyf in Kleinmond sal wees. U is enige tyd welkom terug vir nog 'n heerlike wegbreek tussen die see en die berge.
Vriendelike groete,
Die Bestuur
This review has been automatically translated using Google.
Deon B
1 night stay ⋅ With partner
4.6
Nov 2025
Perfect one nighter.
Everything you need for a short stay.
Dear Deon
Thank you so much for your beautiful review and the wonderful feedback! We are delighted to hear that you enjoyed your time at Coastline Serenity and that the unit met your expectations.
It is a great privilege for us to welcome guests like you, and we are passionate about creating a peaceful and memorable experience for each visitor.
We hope that we will be your preferred choice for accommodation in Kleinmond again in the near future. You are welcome back anytime for another wonderful break between the sea and the mountains.
Kind regards,
The Management
Coastline Serenity: Hump Back
Beste Deon
Baie dankie vir u pragtige resensie en die wonderlike terugvoer! Dit verbly ons harte om te hoor dat u u tydjie by Coastline Serenity geniet het en dat die eenheid aan u verwagtinge voldoen het.
Dit is vir ons 'n groot voorreg om gaste soos u te mag verwelkom, en ons is passievol daaroor om 'n rustige en onvergeetlike ervaring vir elke besoeker te skep.
Ons hoop dat ons in die nabye toekoms weer u voorkeur-keuse vir verblyf in Kleinmond sal wees. U is enige tyd welkom terug vir nog 'n heerlike wegbreek tussen die see en die berge.
Vriendelike groete,
Die Bestuur
Coastline Serenity: Hump Back
This review has been automatically translated using Google.
Chris D
Short stay ⋅ With partner
2.6
Dec 2025
Disappointed.
No. 1. Poor quality mattress. 2. Porch above unit annoyingly noisy. 3. Freezer section of fridge was unusable, frozen. 4. Unit's side door urgently needs repair. Door was unusable. 5. Total cleanliness of unit was poor, i.e. cupboard drawers, one chair was very dirty, lots of dust on shelves in bathroom. 6. Plastic wine glasses were really inappropriate. 7. Quantity of cutlery, only 2 of each provided, insufficient. This unit could only be classified as a 2 star according to our experience.
Terleurgesteld.
Née. 1. Matras van swak gehalte. 2. Stoep bokant eenheid hinderlik raserig. 3. Vriesgedeelte van yskas was onbruikbaar toe gevries. 4. Eenheid se sydeur kort dringend herstelwerk. Deur was onbruikbaar. 5. Totale eenheid se netheid was swak, ie kaste se laaie, een stoel was baie vuil, baie stof op rakke in badkamer. 6. Plastiese wynglase was regtig onvanpas. 7. Hoeveelheid messegoed, net 2 van elk voorsien, onvoldoende. Hierdie eenheid sou volgens ons ervaring slegs as 'n 2 ster geklassifiseer kan word.
Good day Chris,
Thank you very much for taking the time to share your feedback with us. We value input from our guests as it helps us to review and maintain our service standards.
We would like to clarify a few points regarding your stay to ensure that expectations are clearly aligned:
1. Self-catering accommodation
It appears that there may have been a misunderstanding regarding the nature of the accommodation booked. The unit is offered as self-catering, meaning that guests have exclusive use of the space and are responsible for meal preparation, daily cleanliness and washing up during their stay. Unlike hotel accommodation, self-catering accommodation does not include daily cleaning services, restaurant facilities or additional service staff in the rate.
The unit is equipped with crockery and cutlery suitable for two guests, with the expectation that it will be used on a self-catering basis.
2. Quality and Cleanliness
We set high standards for cleanliness and hygiene. The mattress in this unit is frequently praised by previous guests for its comfort. Our rates are structured to provide clean, comfortable and good value coastal accommodation, rather than a luxury hotel experience.
3. Respectful Communication
At Coastline Serenity, we place great value on respectful interactions with our staff. Unfortunately, the manner in which a staff member was addressed upon arrival, as well as the tone of subsequent communication, was concerning. For this reason, the option to cancel the reservation was offered upon arrival.
We strive to provide a peaceful and welcoming environment for all our guests, and we ask that our staff and property be treated with courtesy and respect. If the self-catering style of accommodation does not meet your expectations, we suggest that you consider full-service hotel accommodation for future stays.
The Management,
Coastline Serenity
Goeie dag Chris,
Baie dankie dat u die tyd geneem het om u terugvoer met ons te deel. Ons waardeer insette van ons gaste, aangesien dit ons help om ons diensstandaarde te hersien en te handhaaf.
Ons wil graag enkele punte rakende u verblyf verduidelik om te verseker dat verwagtinge duidelik belyn is:
1. Selfsorg-akkommodasie
Dit blyk dat daar moontlik ’n misverstand was oor die aard van die akkommodasie wat bespreek is. Die eenheid word as selfsorg aangebied, wat beteken dat gaste eksklusiewe gebruik van die ruimte het en self verantwoordelik is vir maaltydvoorbereiding, daaglikse netheid en die was van skottelgoed tydens hul verblyf. Anders as hotelverblyf, sluit selfsorg-akkommodasie nie daaglikse skoonmaakdienste, restaurantgeriewe of addisionele dienspersoneel by die tarief in nie.
Die eenheid is toegerus met breekware en toebehore wat geskik is vir twee gaste, met die verwagting dat dit volgens die selfsorg-beginsel gebruik sal word.
2. Gehalte en Netheid
Ons stel hoë standaarde vir netheid en higiëne. Die matras in hierdie eenheid word gereeld deur vorige gaste geloof vir sy gemak. Ons tariewe is gestruktureer om skoon, gemaklike en goeie waarde kus-akkommodasie te bied, eerder as ’n luukse hotelervaring.
3. Respekvolle Kommunikasie
By Coastline Serenity heg ons groot waarde aan respekvolle interaksie met ons personeel. Ongelukkig was die wyse waarop ’n personeellid by aankoms aangespreek is, asook die toon van daaropvolgende kommunikasie, kommerwekkend. Om hierdie rede is die opsie gebied om die bespreking reeds by aankoms te kanselleer.
Ons strewe is om ’n rustige en verwelkomende omgewing vir al ons gaste te bied, en ons vra dat ons personeel en eiendom met hoflikheid en respek behandel word. Indien die selfsorg-styl van akkommodasie nie aan u verwagtinge voldoen nie, stel ons voor dat u vir toekomstige verblyf eerder volledige diens-hotelakkommodasie oorweeg.
Die Bestuur,
Coastline Serenity
This review has been automatically translated using Google.
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was R995 nowFrom R746 per night (sleeps 2)
651536 De Vos StraatKleinmond7195Western Cape021 201 890114:00-23:0010:00-34.344295819.0081006