Thank you for your feedback. We would like to respectfully clarify a few points for transparency and fairness. The refundable deposit amount is R1500.00 was clearly stipulated on the listing Before the reservation was made. As each property is independently managed, deposit terms may differ between owners. Before your arrival, we made and shared a pre-check-in video with you after the housekeeping team reported the damaged fridge shelves, so you could see the shelves were still in good condition., which shows that the fridge drawers were in good condition at the time of check-in. During the post-checkout inspection, housekeeping noted that the front sections of two drawers were broken. For this reason, the cost of the damaged drawers, along with the applicable cleaning fee, will be deducted, and the remaining deposit balance will be refunded accordingly. Please note that we are not withholding the entire deposit. Regarding the cleaning fee, the unit had dirty dishes left in the kitchen. As outlined in our rental agreement, guests must leave the kitchen clean upon departure. An additional cleaning charge (starting at R250) applies if dishes or leftover food are left behind, as this may attract pests—especially since housekeeping only cleans on the Monday following a Sunday checkout. We would also like to note that this is a self-catering unit and not a hotel. Consequently, the unit is not serviced daily, and guests are expected to clean up after themselves and treat the property with care and respect. We appreciate your understanding and thank you for choosing to stay with us