Hi Hannelore
Thank you for your review and for acknowledging the beautiful ocean views.
For clarity, our property is located on the Hermanus coastline within a 24-hour security complex and approximately 500 from the outskirts of the neighbouring communities. Since we began operating in 2016, we have hosted many satisfied guests and have not experienced a single security incident.
Hermanus is a diverse coastal town where people from surrounding communities contribute greatly to the hospitality and service industries that support tourism in the area.
We also provide guests with clear arrival guidance recommending the main access roads that bypass neighbouring community areas and lead directly to the coastline and the property. These routes are commonly used by visitors. It is possible that these recommendations were not followed in this instance.
Many guests choose to stay in this part of Hermanus because it offers excellent value-for-money accommodation along the coastline while still being close to the town centre, beaches, and local attractions. As always, we encourage future guests to review the map and location before booking to ensure it aligns with their expectations.
We remain proud to offer a safe, comfortable stay with beautiful ocean views in a secure complex and look forward to welcoming future visitors to Hermanus.