Riviera Hotel
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3.1/5
Ashraf Verified
Properties 1
Reviews 22
On LekkeSlaap 3 years
Review Summary
Sunel C - Apr 2024
Overall rating
There was extremely bad smells and huge cockroaches!
Lashwarita M - Mar 2024
Overall rating
Kort op gradering.
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Short on grading.
Not at all like in photos, although it was clean but needs a lot of attention. Have to pay extra for parking and can't walk around there at all, it's too dangerous.
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Sandra O - Mar 2024
Overall rating
Onplesierig.
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Unpleasant.
Unfortunately the hotel was not as described. No restaurant or bar, no facilities in the room such as a kettle or fridge. No option for coffee the next morning. Outside the hotel it was very dirty with black bags of rubbish strewn around and the paper was blowing everywhere, it was not very pleasant.
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Michelle N - Mar 2024
Overall rating
Very safe and clean.
Nomonde L - Jan 2024
Overall rating
Not a good place to stay for anyone.
Debra M - Jan 2024
Overall rating
Not pleasant.
Mymoena B - Dec 2023
Overall rating
Horrible.
Read moreKgothatso K - Oct 2023
Overall rating
Riviera Hotel is the best. Thi.
Riana P - Aug 2023
Overall rating
Hotel was baie goed geleë om gaste op City Bug te sit die volgende oggend. Lawaai dwarsdeur die nag was uiters onaangenaam.
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Hotel was very well located to put guests on City Bug the next morning. Noise throughout the night was extremely unpleasant.
We were told by reception not to be out after 8 pm. There is no dining hall in hotel, no coffee in rooms. One could order takeaway or buy food from a kiosk under the hotel. The carport below the hotel also had noisy machinery turning on in the early hours (2:30am side) (possibly flat tires to change?). Hotel guests were very noisy throughout the night and walking around in corridors with horrible music playing very loud, 3 am side. There was also constant shouting of a man and woman fighting and others talking to each other as if they were in open plains. The view of the harbor also only emerged in the evening when the lights were on. We never fell asleep to feel the bed was comfortable, but our rooms were pretty clean, unfortunately no coffee making facilities. For pensioner guests who came from the countryside, it was not the Durban we visited so much in our younger days. Your other recommendations that I have already visited through our country were very good. Not the one.
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Riviera Hotel 's response
Hi Riana,
Thank you for taking the time to provide us with a review, we do appreciate that you liked the location , however we sincerely apologise about the noise disturbance as we experienced a busy weekend. We will address your feedback accordingly to ensure our future guests experience a better stay.
Warm regards,
Anonymous Guest - Jun 2023
Overall rating
Ryno V - Feb 2023
Overall rating
Glad nie beïndruk nie.
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Not impressed at all.
The pictures you see on booking and what you get when you get there are not the same at all, we were about to check ourselves into a better place. Didn't feel very safe, the place looks like it's falling apart!
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Kuben P - Nov 2022
Overall rating
Not what's promised.
Thuli T - Oct 2022
Overall rating
It was great.
Riviera Hotel 's response
Hi Thuli, thank you taking the time to provide us with your feedback. We do apologise about the inconvenience caused. The parking is available throughout the day and we further advise that queries as such be brought to the attention of management so that it may be addressed immediately.
Warm regards,
The Riviera Team
Nester S - Sep 2022
Overall rating
I was comfortable in the hotel.
Riviera Hotel 's response
Hi Nester,
We thank you for your positive feedback and are glad to have been able to provide you with a great guest experience. Please advise what entertainment, outside of the hotel, you would like to have us incorporate as we currently do book boat rides etc. for our guests. We look forward to hosting you in the future.
The Riviera team.
Jonathan M - Aug 2022
Overall rating
Excellent, quiet and peaceful.
Riviera Hotel 's response
Good day Jonathan,
Thank you for your feedback, we are excited to hear that you had a pleasant stay with us. The team at the Riviera Hotel aims to bring you excellent service time and time again. We look forward to your next visit so you may see more of what Durban has to offer.
Warm regards,
The Riviera Team
Leanda D - Jul 2022
Overall rating
Lovely stay.
Riviera Hotel 's response
Thank you so much for your positive feedback.
We are pleased to hear that. We take great pride in ensuring that our guests have a warm and pleasant experience.
Thabonhle N - May 2022
Overall rating
Wonderful.
Riviera Hotel 's response
Hi Thabo
Thank you for choosing the Riviera Hotel, we aim to bring you a memorable guest experience and your feedback will encourage us to go that extra mile for our guests. We look forward to welcoming you again.
Warm regards
The Riviera Team
Annette H - Apr 2022
Overall rating
Die moeite werd. Was beïndruk.
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Worth it. Was impressed.
Not in good area not safe outside at night but Fresh Stop 24 service next to hotel good food. Hotel itself impeccably clean and tidy. Linen smells good. Room comfortable. Manager young lady, absolutely fantastic, arranged for us to shopping center. Airport transportation calls his idea fantasies, goes out of her place to be of help. Definitely value for money.
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Maureen T - Apr 2022
Overall rating
Poor communication between the employees.
Riviera Hotel 's response
Hi Maureen
We thank you for your feedback, we would like to extend our sincere apologies for you not having a pleasant experience, we have upgraded our facilities in selected premium rooms of ours for guests looking for that extra comfort such as flat screen tvs and tea stations. The Riviera Hotel focuses on cleanliness and we regret not being able to address the smell you experienced from the outside of the building. your feedback will assist us in improving our service and amenities.
Thank you
The Riviera Team
Ntombi B - Mar 2022
Overall rating
Location, service, room was not what I expected or saw on internet.
Riviera Hotel 's response
Hi Ntombi,
Please advise that the room you booked was a side facing room that is our lowest budget room.
Regarding the Wi-Fi, we have Wi-Fi but alot of guests dont request the pin.
Then with regards to your bedding if it wasn't to your liking, you were supposed to complain that same time.
We are sorry about your bad stay.
Kind Regards
Grant G - Jan 2022
Overall rating
Overnight stay before travelling back home.
Pearl M - Dec 2021
Overall rating
It was warm and welcoming – The room was clean and neat, except there are no fridges in the rooms.
- Capacity: 48 people
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 127 Margaret Mncadi Avenue, Esplanade, Durban, 4001, KwaZulu-Natal
- All ages welcome