Dear Anneke,
Thank you for taking the time to share your feedback following your recent stay at Villa Amor. We truly appreciate your comments, as they help us identify areas where we can improve.
We’re pleased to hear that you found the rooms spacious and comfortable, and we’re grateful for your constructive suggestions. We sincerely apologise for the inconveniences you experienced, including the blocked shower head, the unplugged refrigerator, and the absence of bottled water in the room. These details are important, and we are addressing them with our team to ensure a better experience for future guests.
Regarding the DStv, while we do not currently offer it, we do provide a variety of alternative TV channels that guests can enjoy during their stay. However, we understand that expectations may vary, and we’ll continue looking for ways to enhance our in-room entertainment options.
Your feedback is invaluable, and we’re committed to making the necessary improvements to ensure our guests receive the best possible value and experience. We hope to have the opportunity to welcome you back in the future and provide you with a stay that truly reflects the potential you saw in Villa Amor.
Kind regards,
The Villa Amor Team