11 Portobelo
Opsomming van Resensie
Anel W - Jan 2021
Gemiddeld
Sal definitief weer hier bly.
11 Portobelo's terugvoer
Many thanks, Abel, for taking the time to write the review. Thank you so so much. We were glad we could assist. We would be glad to host you again. Evelyn
Karin C - Des 2020
Gemiddeld
Pragtige en netjiese plek.
11 Portobelo's terugvoer
Thanks Karin, looking forward to hosting you again soon.
Mark H - Nov 2020
Gemiddeld
Dis was fantasies en rustig.
11 Portobelo's terugvoer
Thank you, we appreciate you took time to write a review. We took the tree matter up and looking forward to a favourable response.
Deon A - Nov 2020
Gemiddeld
Perfect getaway.
11 Portobelo's terugvoer
Thank you, Deon, for taking time to write the review. We are thrilled it was a perfect getaway for you.
Nicola E - Feb 2020
Gemiddeld
Netjies, gerieflik, lieflike swembad.
11 Portobelo's terugvoer
Thank you so much for taking the time to write the review. We are happy you were comfortable.
Evelyn and the team.
Lee M - Feb 2020
Gemiddeld
Vriendelik, goed toegeruste plek.
11 Portobelo's terugvoer
Thank you so much Lee for taking your time to write the review. We were so honored to host you. Also glad you rested well. Regards Evelyn
Janet K - Feb 2020
Gemiddeld
Friendly service. Prompt replies to queries. Attention to detail.
11 Portobelo's terugvoer
Thank you Janet for taking time to write the review. We were honored to host your family. Will definitely be pleased to host you again. Regards Evelyn
Magda V - Jan 2020
Gemiddeld
Heerlik, veilig en kuier baie geniet.
Lees meer11 Portobelo's terugvoer
Thank you, Magda, for your review. We will definitely address the tree issue with the Body Corporate.
Compliments of the new year 2020.
Amber K - Nov 2019
Gemiddeld
Ongelooflik.
11 Portobelo's terugvoer
Thank you so much Amber for taking time to write a review. We appreciate the opportunity to host you. Regards Evelyn
Charl L - Nov 2019
Gemiddeld
As gevolg van bedluise, die onhigiëniese toestand van die eenheid, is een kamer toegesluit en ontoeganklik vir ons, sowel as die houding van die eienaar - nooit weer nie.
Lees meerDié resensie is vertaal,kliek hierom die oorspronklike weergawe te sien.
Due to bed lice, the unhygienic state of unit, one room being locked and inaccessible to us as well as the attitude of the owner - never again.
1. Guest relations. We were never met by the owner, hence she had no idea whether we were travelling colleagues or opposite sex friends. On arrival we found the one room to be locked. When she was questioned with this regard we were told that she is in the business of selling beds and seeing that we are only 2 people we are not allowed to use the other room. We were on a road trip and had so much luggage that we could not fit at all into the one bedroom and had to store it in the living room due to the other room being locked. Question: If we were travelling colleagues, would we be expected to share a double bed. Would we be expected to share a room with 2 single beds seeing that one of the rooms would be locked? On the website it was advertised as a 2 bedroom apartment and nowhere was it stated that one room would be locked if only 2 guests occupied the premises. On questioning the owner on the above we were told that if the above was true we would have had to share the room.with the 2 single beds. This is totally unacceptable. Hygiene: The kitchen cupboards reeks of mildew and so we had to wash everything before it was used. The next morning we were riddled with bed lice bites. We want to make it very clear that there were no mosquitoes. Lastly, we checked out the very next morning, cutting our stay there, which we had already paid for by a day. We will hence never use this accommodation again!
Jy lees die oorspronklike resensie,kliek hierom die vertaalde weergawe te sien.
11 Portobelo's terugvoer
Thank you very much, Charl, for your review. We are very sorry for all the unnecessary inconveniences caused.
It's unfortunate that you failed to recognise us as the owners of the apartment who were prepared to resolve your issues. We came to the apartment to meet you in person and you refused, point-blank, to speak to us.
Our apartments are set on a "per person sharing" nightly rates not "unit" rates to make it affordable by not charging guests for the space that they don't need. You booked for two people and we prepared for two people sharing, as a default setting. We have now added this to our description on our listing so that guests are aware.
As for the bed lice, we are very sorry that you experienced the lice bites while in our apartment. We are, however, still puzzled as to the source of this bed-lice. All our beds and pillows in our apartments are fitted with an anti-allergy, breathable and waterproof mattress and pillow protectors. We also spray insecticide to all our apartments regularly. It's our first time to hear about bed lice, thank you very much for letting us know. We had to spray 11 Portobelo again after your stay with us.
As for the unhygienic state of the unit, reviews from our previous guests beg to differ with that notion. We always score high on cleanliness. Our apartments are checked by an experienced supervisor before being made available for checking in the next guest. Thank you for letting us know, we are going to revisit and review our current cleaning system checklist and make sure that all the obvious loopholes are closed.
We hope and trust that you will afford us the opportunity to host you again.
Yours sincerely,
Hosts Evelyn and Itai
Gideon O - Sep 2019
Gemiddeld
Netjies, gerieflik en waarde vir geld.
Rodney L - Aug 2019
Gemiddeld
The place was clean and safe for us as disabled travellers.
Nicolene W - Jun 2019
Gemiddeld
Baie ontspannende atmosfeer.
11 Portobelo's terugvoer
Thank you so much Nicolene, for taking the time to write a review for your stay at 11 Portobelo. We are so happy you had a relaxing stay. Many many thanks for the opportunity to host you.
Evelyvans Apartments team.
- Kapasiteit: 6 persone
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Inkloktyd: 15:00 tot 19:00
Uitkloktyd: 10:00 - Adres: Strand-boulevard-Wes 18, Portobelo 11, Mosselbaai, 6500, Wes-Kaap
- Alle ouderdomme is welkom