11 Portobelo

Magda V
Gesin met tieners

Heerlik, veilig en kuier baie geniet.

Akkommodasie was sentraal geleë, loopafstand van die strand af. Boom wat voor ons patio se uitsig was, was nie baie nice gewees nie. Dit versper sig. Sal eerder ander eenheid bespreek met beter uitsig volgende keer. Eenheid self was baie gerieflik en was met al die nodige benodigdhede toegerus, veilig en netjies. Sekuriteit en veiligheid baie goed. Ons het die 2 weke baie geniet. Sal beslis weer van jul gebruik maak. Baie dankie.

Itai (Evans) se Terugvoer

Thank you, Magda, for your review. We will definitely address the tree issue with the Body Corporate.
Compliments of the new year 2020.

11 Portobelo

Amber K

Ongelooflik.

Fantastiese ervaring. Netjies en fantasties geleë. Pragtige ligging. WiFi is ongelooflik.

Charl L
Saam met eggenoot/lewensmaat

As gevolg van bedluise, die onhigiëniese toestand van die eenheid, is een kamer toegesluit en ontoeganklik vir ons, sowel as die houding van die eienaar - nooit weer nie.

1. Gasteverhoudinge. Ons is nooit deur die eienaar ontmoet nie, en daarom het sy nie geweet of ons kollegas of vriende van die teenoorgestelde geslag was nie. Met die aankoms het ons gevind dat die een kamer toegesluit is. Toe sy hieroor ondervra is, het sy gesê dat sy besig is om beddens te verkoop en sien dat ons net 2 mense is, dat ons nie die ander kamer mag gebruik nie. Ons was op reis en het soveel bagasie gehad dat ons glad nie in die een slaapkamer kon inpas nie en dit in die sitkamer moes bêre omdat die ander kamer toegesluit is. Vraag: ...

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1. Gasteverhoudinge. Ons is nooit deur die eienaar ontmoet nie, en daarom het sy nie geweet of ons kollegas of vriende van die teenoorgestelde geslag was nie. Met die aankoms het ons gevind dat die een kamer toegesluit is. Toe sy hieroor ondervra is, het sy gesê dat sy besig is om beddens te verkoop en sien dat ons net 2 mense is, dat ons nie die ander kamer mag gebruik nie. Ons was op reis en het soveel bagasie gehad dat ons glad nie in die een slaapkamer kon inpas nie en dit in die sitkamer moes bêre omdat die ander kamer toegesluit is. Vraag: As ons kollegas sou reis, sou daar van ons verwag word om 'n dubbelbed te deel. Sou daar van ons verwag word om 'n kamer met 2 enkelbeddens te deel, aangesien een van die kamers toegesluit sou wees? Op die webwerf is dit geadverteer as 'n tweeslaapkamerwoonstel en daar word nêrens gesê dat een kamer toegesluit sou wees as slegs 2 gaste die perseel beset het nie. By die ondervraging van die bogenoemde het eienaar aan ons gesê dat indien bogenoemde waar is, ons die kamer sou moes deel met die 2 enkelbeddens. Dit is totaal onaanvaarbaar. Higiëne: die kombuiskaste is vol skimmel en daarom moes ons alles was voordat dit gebruik is. Die volgende oggend was ons vol beddegoedluise. Ons wil dit baie duidelik stel dat daar geen muskiete was nie. Laastens het ons die volgende oggend uitgeklok en ons verblyf daar, waarvoor ons al 'n dag betaal het, gekortwiek. Ons sal dus nooit weer hierdie akkommodasie gebruik nie!

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Due to bed lice, the unhygienic state of unit, one room being locked and inaccessible to us as well as the attitude of the owner - never again.

1. Guest relations. We were never met by the owner, hence she had no idea whether we were travelling colleagues or opposite sex friends. On arrival we found the one room to be locked. When she was questioned with this regard we were told that she is in the business of selling beds and seeing that we are only 2 people we are not allowed to use the other room. We were on a road trip and had so much luggage that we could not fit at all into the one bedroom and had to store it in the living room due to the other room being locked. Question: If we were ...

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1. Guest relations. We were never met by the owner, hence she had no idea whether we were travelling colleagues or opposite sex friends. On arrival we found the one room to be locked. When she was questioned with this regard we were told that she is in the business of selling beds and seeing that we are only 2 people we are not allowed to use the other room. We were on a road trip and had so much luggage that we could not fit at all into the one bedroom and had to store it in the living room due to the other room being locked. Question: If we were travelling colleagues, would we be expected to share a double bed. Would we be expected to share a room with 2 single beds seeing that one of the rooms would be locked? On the website it was advertised as a 2 bedroom apartment and nowhere was it stated that one room would be locked if only 2 guests occupied the premises. On questioning the owner on the above we were told that if the above was true we would have had to share the room.with the 2 single beds. This is totally unacceptable. Hygiene: The kitchen cupboards reeks of mildew and so we had to wash everything before it was used. The next morning we were riddled with bed lice bites. We want to make it very clear that there were no mosquitoes. Lastly, we checked out the very next morning, cutting our stay there, which we had already paid for by a day. We will hence never use this accommodation again!

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Hierdie resensie is vertaal, kliek hier om die oorspronklike weergawe te sien

Jy sien die oorspronklike resensie, kliek hier om die vertaalde weergawe te sien

Itai (Evans) se Terugvoer

Thank you very much, Charl, for your review. We are very sorry for all the unnecessary inconveniences caused.
It's unfortunate that you failed to recognise us as the owners of the apartment who were prepared to resolve your issues. We came to the apartment to meet you in person and you refused, point-blank, to speak to us.
Our apartments are set on a "per person sharing" nightly rates not "unit" rates to make it affordable by not charging guests for the space that they don't need. You booked for two people and we prepared for two...

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Thank you very much, Charl, for your review. We are very sorry for all the unnecessary inconveniences caused.
It's unfortunate that you failed to recognise us as the owners of the apartment who were prepared to resolve your issues. We came to the apartment to meet you in person and you refused, point-blank, to speak to us.
Our apartments are set on a "per person sharing" nightly rates not "unit" rates to make it affordable by not charging guests for the space that they don't need. You booked for two people and we prepared for two people sharing, as a default setting. We have now added this to our description on our listing so that guests are aware.
As for the bed lice, we are very sorry that you experienced the lice bites while in our apartment. We are, however, still puzzled as to the source of this bed-lice. All our beds and pillows in our apartments are fitted with an anti-allergy, breathable and waterproof mattress and pillow protectors. We also spray insecticide to all our apartments regularly. It's our first time to hear about bed lice, thank you very much for letting us know. We had to spray 11 Portobelo again after your stay with us.
As for the unhygienic state of the unit, reviews from our previous guests beg to differ with that notion. We always score high on cleanliness. Our apartments are checked by an experienced supervisor before being made available for checking in the next guest. Thank you for letting us know, we are going to revisit and review our current cleaning system checklist and make sure that all the obvious loopholes are closed.
We hope and trust that you will afford us the opportunity to host you again.
Yours sincerely,
Hosts Evelyn and Itai

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11 Portobelo

Gideon O
Gesin met klein kinders

Netjies, gerieflik en waarde vir geld.

Wat 'n wonderlike bly plek. Baie gerieflik, netjies en is ten volle toegerus. Evelyn is baie gasvry en baie behulpsaam. Sal dit grootliks aanbeveel.

Rodney L
Saam met eggenoot/lewensmaat

The place was clean and safe for us as disabled travellers.

As most places are not build for wheelchairs this place is also not, but there were enough space to manoeuvre our chairs in. The bathrooms are not wheelchair friendly but we could managed. Maybe a suggestion to remove the carpets and tile the floors as it is quite difficult to move on carpets with a wheelchair. Other than that we had a great time.

Nicolene W
Saam met vriende

Baie ontspannende atmosfeer.

Ek sal hierdie woonstel aanbeveel. Baie netjies en vriendelike diens.

Itai (Evans) se Terugvoer

Thank you so much Nicolene, for taking the time to write a review for your stay at 11 Portobelo. We are so happy you had a relaxing stay. Many many thanks for the opportunity to host you.
Evelyvans Apartments team.

11 Portobelo