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Fourways Gardens Gaste Estate
Opsomming van Resensie
Rudine D - Apr 2022
Gemiddeld
Sien my kommentaar later.
Nic V - Nov 2020
Gemiddeld
Onhigïenies, swak diens, geen koffie, skottelgoedwasmiddel of vadoeke, breekgoed taai, vuil, duidelik geen voorbereidings getref vir ons desoek nie.
Lees meerFourways Gardens Gaste Estate se terugvoer
Good day, and thank you for your review.
We are sad to hear that the guest felt that they did not have a good experience at Fourways Gardens Guest Estate.
As noted the guests were booked in for one night on 19 November and another night on 22 November.
On arrival, Mrs. Wade explained to the guests that due to the Covid situation, no rooms would be entered by any staff during their stay. These policies are put in place to protect the guests, the management, and staff of our establishment. She also offered the guests the keys to the unit for the entire period from 19 November to check out on 23 November 2020, to make it more convenient for the guests so they could leave some of their belongings in the unit. Which they accepted. The guests are offered a hand spray on arrival but we do not provide any sanitizing liquids for the guests. This is because we are a self-catering establishment and because most guests prefer to use their own products. The unit was cleaned and sanitized by the staff prior to their arrival. If there was any sticky residue, it may have been from the room sanitizing spray. The floor was cleaned by Mrs. Wade the owner, prior to arrival. We were not made aware of a problem with the flushing button on the toilet. We were not made aware that the blind drawstrings were tangled. The shower door and floor were cleaned prior to the arrival of the guests. If there was a sticky residue it may have been from the sanitizing chemicals.
The crockery was cleaned prior to the arrival of the guests. The kettle may have had sanitizer residue on it. The guest did not inform us that the dishwashing liquid was missing nor that there were no dishcloths. We operate on the basis at this moment in time of minimal staff so this may have been an oversight by Mrs. Wade as she was the person that did clean the unit. The TV, table, and couch were sticky due to the sanitizer residue. The curtain hooks on the net curtain were broken and the curtain was taken off the window because the guest did not want us to fix the problem on their arrival. The guests agreed to take the keys and retain them for the entire four nights even though they paid only for two nights. They agreed that they had full control of the unit for that time and that no staff would enter the unit for the entire time. Mrs. Wade would always encourage guests to report to her anything that they are not happy with, then we could resolve the matter instantly.
Lynette D - Des 2019
Gemiddeld
Goed toegerus, goed geleë naby Monte Casino.
Fourways Gardens Gaste Estate se terugvoer
Thank you for your review. We hope to see you all again here, soon.
Dierdre T - Aug 2019
Gemiddeld
Totally dissatisfied.
Nic V - Nov 2018
Gemiddeld
Goed, netjies, goed geleë, uitstekende diens.
Dié resensie is vertaal,kliek hierom die oorspronklike weergawe te sien.
Good, neat, well located, excellent service.
Excellent service by Jean, well located for a visit to any location in the northern areas in Johannesburg.
Jy lees die oorspronklike resensie,kliek hierom die vertaalde weergawe te sien.
Fourways Gardens Gaste Estate se terugvoer
We would like to express our gratitude for your kind and lovely remarks.
Thank you once again for staying with us, it is our pleasure to have you back among us in the near future.
Christa B - Sep 2018
Gemiddeld
Teleurstellend.
Fourways Gardens Gaste Estate se terugvoer
We sincerely apologise that the had a bad experience. All our cottages have room deodorisers in them so we are puzzled about the reported musty smell of the unit. The linen is thoroughly washed with commercial soap powders that normally have a fresh smell. We will have our maintenance team examine the unit for any source of damp in the unit.
Unfortunately, we are in the dry season, so after having dusty winds the outside table can collect dust.
We have reviewed the management of the cleaning staff. They will ensure that all bins are empty after each check-out. The staff have apologized and have pledged to ensure that this does not happen again. Both staff members have been with us for 18 and 15 years and we have never had this experience before. Once again I sincerely apologise for this horrible experience.
The strength of the Wi-Fi signal is reliant on a number of factors.W e do have signal boosters in each unit in an attempt to give the guests a stronger signal.
Lizane H - Jul 2018
Gemiddeld
Dis 'n groot fout om die plek 4 sterre te gee. No way!
Lees meerFourways Gardens Gaste Estate se terugvoer
We are sorry that that the guest lodge did meet the expectations of the guest.
We thank the guest for pointing out that there was an anchor point on the shade cloth that had come loose, we will get our maintenance team to refasten it immediately.
We have checked the hot water geyser and the solar panel that feeds the system, and found them to be in working order. So we are not sure why the water was no hot on the day that the guests stayed in the unit.
We have checked the chandeliers and found that someone had shifted the arms of the chandelier to one side, making the chandelier out of balance. We have re-balanced the chandelier.
The walls of each unit are double layer brick, right up to the apex of the roof and sound proofed. We regret that the neighbours were making a noise. This was not communicated to us at the time.
The guest in his pyjamas and dressing gown, had just got out of bed to make coffee in the kitchen and tried to assist the customer long before the office was open. I think he was just trying to help.
Nic V - Mei 2018
Gemiddeld
Van hoogstaande gehalte en rustig in die hart van Fourways.
Fourways Gardens Gaste Estate se terugvoer
Thank you very much for your kind remarks.
We wish you both all the best, and we hope to see you again in the near future.
Hardus F - Jan 2018
Gemiddeld
Mooi, goed gemeubileerde plek. Goeie ligging. Ongelukkig was die ontvangs nie goed nie.
Lees meerHennie D - Nov 2017
Gemiddeld
Aangenaam, baie rustig dankie.
Fourways Gardens Gaste Estate se terugvoer
We are pleased that you enjoyed your stay. We look forward to seeing you again soon.
Rialda D - Nov 2017
Gemiddeld
Pragtige verblyf en sal weer van daarvan gebruik maak.
Fourways Gardens Gaste Estate se terugvoer
Thank you. We are pleased that you had an enjoyable stay. We look forward to seeing you soon.
Elna V - Okt 2017
Gemiddeld
Good value for money.
Fourways Gardens Gaste Estate se terugvoer
Thank for your kind words. We trust that the conference went smoothly. Hope to see you again soon.
Nicole D - Aug 2017
Gemiddeld
Pragtige slaapplek.
Fourways Gardens Gaste Estate se terugvoer
Thank you for your kind words and the excellent review you have given us. We really appreciate your positive input. Hope to see you again soon.
- Kapasiteit: 33 persone
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Inkloktyd: 14:00 tot 18:00
Uitkloktyd: 09:00 - Adres: Richard-straat 27, Kengies, Fourways, Johannesburg, 2055, Gauteng
- Alle ouderdomme is welkom
