Limpokwena Nature Reserve
Opsomming van Resensie
Steven W - Jul 2019
Ria M - Jan 2019
Limpokwena Nature Reserve's terugvoer
Thanks for taking the time to share your experience, however we do not feel as though it is a fair version of events.
Unfortunately your arrival coincided with a small storm. This lead to an unfortunate power outage stemming from the national power supplier, Eskom.
Firstly we decided to upgrade your chalet to the family cottage as a gesture of good-will as it was available and is more spacious - it is also our most popular form of accommodation. The unfortunate heat you experienced in the cottage is not a reflection of the cottage itself, but rather of the general weather in the area. The main bedroom is equipped with large bay windows too and that evening was a much cooler evening as a result of the rain. The cottage is very well ventilated once the windows are left ajar.
Upon check-in, we explain to all our guests where our house is, as it is directly opposite the lodge and we are onsite and can assist with any problems. We are always available to our guests, and we feel as though we are very helpful and approachable should our guests have any issues what-so-ever.
Later in the evening after we had lost power, we came across to the cottage to explain that we had reported the outage to Eskom immediately and that the power had gone out as a result of a power line in the area that had been damaged. Your husband replied that it was no problem as he was "prepared for it" and gestured towards his flashlight in hand. Our young son was with us, as he also lives on the property and this is marketed as a family friendly lodge. (As competent as we believe he is, we would most definitely not have sent him across to pass a message on alone.)
All our rooms are equipped with candles and matches in the event of an outage. This are not usually longer than a few hours. The family cottage is also equipped with a braai facility as well as a campfire kettle for boiling water.
The outage lasted longer than it usually does, and was not restored until just after your departure at 7:30am the following morning. As we live on site, we were also affected by the outage (as was most of Alldays and surrounding farms), and our fridge and freezer managed to stay cool enough for our groceries and supplies. We simply kept the doors sealed so as not to lose cool air.
We do not have a back-up generator because they are very large, and very expensive and also very noisy. Our lodge is not large enough to justify the use of a back-up generator during infrequent outages.
In the morning, once you had decided to vacate early, we offered a small generator to run the fridge and freezer for you, which you declined.
We are very reasonable and helpful hosts who always put the needs of our guests first, and we will go out of our way to ensure their experience is a positive one. Unfortunately on this occasion, it was out of our hands. Should we have been made aware of your concerns or inconveniences prior to your abrupt departure we most certainly would have attempted to assist.
As a result of this feedback we have put further measures in place for future outages such as a two-plate gas cooker and LED lamps that will be made available in the event of an outage along with our petrol generator to run fridges and freezers for a few hours.
Unfortunately the outages are a nationwide occurrence and affect the public in their own homes too.
Cp V - Jul 2018
Alan P - Apr 2018
This is worth the 35 km of gravel. Well stocked and a very special part of South Africa. A must go back.
Mariska B - Des 2017
Dit was vir seker die moeite werd.
Chris V - Jul 2017
Stil en rustig in die natuur.
Marthinus S - Feb 2017
Baie lekker plek.