Dear Karen
Thank you for taking the time to share your feedback with us. We are so pleased to hear that Shan enjoyed the apartment, especially the ocean view, the comfort of the bed, and that everything was clean and well equipped.
We are truly sorry that the arrival experience felt uncomfortable. As you know, we sent the same arrival guidance to both you and Shan, recommending driving into Hermanus Central before turning on Maps, as GPS can sometimes suggest a shorter route through the informal settlement. Unfortunately, navigation apps don’t always cooperate, even with advance guidance.
We completely understand how first impressions matter, particularly when arriving somewhere unfamiliar, and we regret that this affected the experience. Please be assured that the complex itself is secure, gated, and fenced, and guest safety remains very important to us, with no incidents since the establishment was opened in 2016.
Thank you again for booking with us. We hope to welcome you or Shan again in the future.
Kind regards,
Ocean Edge Apartment Team