The Vineyard Group
Jou gasheer
Kyk 'n bietjie na die gasheer se rekord.
4.2/5
Enrica Geverifieer
Eiendomme 1
Resensies 20
Jaar gelys 4
Opsomming van Resensie
Gerrie S - Apr 2024
Algehele gradering
Terdee geniet en sal weer so maak.
Hilda E - Apr 2023
Algehele gradering
2de besoek en sal beslis weer daar bly!
The Vineyard Group se terugvoer
Hallo Sampie,
Baie bly julle geniet altyd die verblyf. Julle is enige tyd welkom by ons.
Kate N - Apr 2023
Algehele gradering
Was goed. Baie spasie. Eienaar baie behulpsaam.
The Vineyard Group se terugvoer
Glad to hear you enjoyed the large unit to which you were upgraded at no extra cost, as we realized the 2-bed single unit originally booked, although much cheaper, would not have been suitable. Apologies again for the Wi-Fi issue due to the recent upgrade to fibre. The repair was complicated hence delayed - also exacerbated by the inaccessibility to the unit during the day, No cleaning service is offered on the site for security reasons. However, we arrange same on request, as was the case with your laundry for which there is a charge, however, waived in this instance. We hope you enjoy your further travel experiences.
Hilda E - Feb 2023
Algehele gradering
Excellent - we enjoyed the stay and felt safe.
Matthews S - Des 2022
Algehele gradering
Dit was wonderlik om daar te bly.
Jeanelle B - Okt 2022
Algehele gradering
Dit was fantasties, maar daar is plek vir verbetering.
Magda M - Mrt 2022
Algehele gradering
Sentraal en veilig.
The Vineyard Group se terugvoer
Baie dankie vir julle ondersteuning. Dit was 'n plesier om julle by ons tuiste te he, en hoop ons kan julle weer huisves.
Adriaan M - Okt 2021
Algehele gradering
Neat, clean and friendly!
Helena M - Okt 2021
Algehele gradering
'n Tuiste vir almal.
The Vineyard Group se terugvoer
Baie Dankie vir jou mooi woorde van ondersteuning Helena, dit was n plesier om jou groep te huisves - ons hoop om julle weer te sien
Piet V - Okt 2021
Algehele gradering
Rustige, veilige omgewing. Verblyf ietwat spartaans.
The Vineyard Group se terugvoer
Thank you for the review on your stay at Vineyard East and your generous star rating of 4.2. We value your input and assure you we take all reviews whether positive or negative, very seriously.
Leon K - Okt 2021
Algehele gradering
Dit was 'n wonderlike naweek gewees by The Vineyard, het dit geniet en sal definitief weer gbruikmaak van hulle.
Chenelle V - Jun 2021
Algehele gradering
Vriendelik ontvang en eienaars baie behulpsaam.
The Vineyard Group se terugvoer
It was an absolute pleasure to host Chenelle Victor's group, I have no hesitation whatsoever in recommending them as guests to future hosts.
Gerhard W - Jun 2021
Algehele gradering
Baie teleurgesteld.
The Vineyard Group se terugvoer
Thank you for your comments, we value your input.
We deeply regret your stay was not up to standard. The electrical problem was a new issue which has been identified and remedied-thank you for bringing it to our attention. Re windows, noted. Now treated with reflective film even though they face a blank wall where there's no foot traffic whatsoever and entire area is monitored by security cameras 24/7. Tea, coffee and milk is always provided, however by your own admission you "drink lot of coffee" and to that end our property manager gave you his own coffee machine to meet your needs, a gesture which is testimony that we're always willing to go the extra mile for our guests when they communicate their needs or grievances to us.
We wish you all the best for the future.
Eslin S - Jun 2021
Algehele gradering
Was lekker om daar oor te slaap.
The Vineyard Group se terugvoer
Thank you for your booking and review. We value your comments.
Although this unit is a house share, it is sectioned off by a locked sliding door to ensure privacy at all times. I would like to add that the premises is secured by external camera surveillance, monitored 24/7 across the entire property.
We wish you well and hope to accommodate you again in the future.
Michelle U - Feb 2020
Algehele gradering
We had a great time, everything was very clean, owner is very hospitable, the venue is lovely, will definitely go there again!
Chené S - Des 2019
Algehele gradering
Vriendelik en help waar hulle kan om jou gemaklik te laat bly.
Lindsey D - Des 2019
Algehele gradering
Dit was wonderlik.
The Vineyard Group se terugvoer
Dit was 'n groot plesier om julle by die Vineyard Group te verwelkom. Ons sien uit daarna om julle weer in die nabye toekoms te verwelkom.
Enrica - Eienaar Vineyard Group.
Anonieme gas - Okt 2019
Algehele gradering
Daisy G - Okt 2019
Algehele gradering
During our stay we did not have power for 5 hours.
The Vineyard Group se terugvoer
Good day Daisy,
I am very surprised at the review you've given, when we spoke on the phone after you left I asked if everything was okay to which you replied "yes".
With reference to your review my comments as follows, the power outage was a general problem in the area relating to a fault at ESKOM. This was unfortunate and entirely beyond our control.
With reference to your rating on customer service and cleanliness, I will contact you telephonically for clarification on these matters as it is the first time we've had such a rating which I view in a very serious light.
With reference to the location, that is clearly stated on the website. Regarding security, the property is securely walled with electronic gates and security lights at strategic points, parking is on the property and safe.
In conclusion, I can only apologize and reiterate that we want all our guests to have an enjoyable stay.
Stephan S - Jul 2019
Algehele gradering
Lovely place, nice people and cute dogs.
Hierdie resensie word in sy oorspronklike taal gewys.
Vertaal na Afrikaans.
Lieflike plek, vriendelike mense en oulike honde.
Sien sterre.
Hierdie resensie is vertaal.
Sien oorspronklike in English.
- Kapasiteit: 10 mense
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Inkloktyd: 14:00 tot 19:00
Uitkloktyd: 10:00 - Adres: Kestrelstraat 31, Kraaifontein, Kaapstad, 7570, Wes-Kaap
- Alle ouderdomme is welkom
