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Bay Sun Lodge

Self Catering

Review Summary

4 out of 5from 28 reviews for Bay Sun Lodge
Cleanliness
4.1/5
Service
3.8/5
Location
4.1/5
Safety
4.3/5
Value for money
3.9/5
Luis R - Jul 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Luis R
Family with young children

Good.

Accommodation is reasonable, very secure full control of gates, and the staff is amazing, very respectful.

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Tanya D - Dec 2021
Overall rating
Cleanliness
2/5
Service
5/5
Location
1/5
Safety
4/5
Value for money
2/5
Tanya D
On business

Gasvry.

Netjies en goeie diens. Die meeste gaste is egter nie vakansiegangers en die geraas tot vroeg oggendure is steurend.

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Hospitable.

Neat and good service. However, most guests are not vacationers and the noise until the early hours of the morning is disturbing.

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Hennie W - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hennie W
With spouse/partner

Excellent.

The staff is very friendly and we stayed very nice.

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Etinah Tendai M - Dec 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Etinah Tendai M
Family with young children

Enjoyed the hospitality.

The WiFi was so bad it kept dropping. That was the only negative.

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S'lungile X - Dec 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
S'lungile X
Large group

Great stay.

The place is very modern, it just needs a pool and a BBQ area to spice it up.

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Riaan B - Dec 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Riaan B
Family with young children

Baie goed

Die plek is soos op die foto’s. Baie gelukkig gewees.

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Very good

The place is as in the photos. Been very happy.

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Hantie F - Sep 2020
Overall rating
Cleanliness
4/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
1/5
Hantie F
Family with young children

Nagmerrie.

Sal glad nie aanbeveel as jy hoop om te slaap. Reg deur die nag drinkery met klomp mense saam. Staan op stoepe vir mekaar en skree reg deur die nag luidrugtige gelag en geskree met glase drank buite. Het nie 'n oog toegemaak en elke nag sekuriteit meer as een keer gekontak oor lawaai.

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Nightmare.

Would not recommend at all if you are hoping to sleep. Right through the night drinking with lots of people together. Stand on porches to each other and scream right through the night loud laughter and shouting with glasses of liquor outside. Didn't bat an eye and contacted security more than once every night about noise.

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Simone A - Dec 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Simone A
Family with young children

Very hospitable and very clean. Lovely place. A pool in the complex would be nice.

I was happy with the rooms.

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Sinako G - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sinako G
With friends

The lodge is neat and good customer service. Near malls.

See rating.

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Sibahle N - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sibahle N
Family with young children

Everything was just perfect.

Everything was just perfect and it is very clean.

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Nonhlanhla S - Sep 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nonhlanhla S
With friends

I haven't been in a beautiful place, its too lovely.

The place is safe, excellent service. Keep it up.

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Zamandosi C - Apr 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
4/5
Zamandosi C
With friends

It was nice.

Nice location, safe, clean.

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Riaan V - Jan 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
3/5
Riaan V
Family with young children

Lekker aangenaam.

Ontvangsdame was onprofessioneel. Het nie geweet ons kom nie. Kaartmasjien buite werking. Wou gehad het ons moes kontant gaan onttrek. Glad nie behulpsaam.

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Nice and pleasant.

Receptionist was unprofessional. Didn't know we were coming. Card machine out of order. Wished we had to withdraw cash. Not helpful at all.

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Bay Sun Lodge 's response

Hi Riaan,
Ek is bly julle het lekker gekuier by ons.
Weereens wil ek onverskoning vra vir die ontvangs.
Hou asb net in gedagte dat ons personeel na ure geen sleutels mag gee sonder dat die akkommodasie nie ten volle vereffen is nie.
Hoop om julle spoedig weer te sien
Vriendelike groete,
Dalene
Bay Sun Bestuur.

Bay Sun Lodge
Kimberley D - Jan 2018
Overall rating
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
3/5
Kimberley D
With friends

Dit was okay.

1. Het nie geweet dat ek voluit betaal het deur die webtuiste op inboek nie. 2. Het verskriklike raserige gaste hele Lodge vol gehad wat 3 uur in die oggend nog lawaai. 3. Geen klein handdoek in die badkamer langs die wasbak nie - nadat ons gevra het. 4. Het 3 dae voor uitklok vir ons kom sê ons moet vandag uitklok - en nooit weer terug gekom om te verduidelik waar hulle skeef geloop het nie. 5. Baie netjiese geboue - met netjiese meubels en dekor. 6. Hulle was al die handdoeke elke liewe dag, wat baie lekker is. Maar na dag 10 van 14 dae het hulle nog nie die linne geruil nie - ek het my kamer se linne afgetrek en op die vloer gesit vir hulle om ons s'n te ruil - maar ons vriende s'n was nooit geruil nie. 7. Hulle vat so elke 3de dag die badmatjie weg en bring hom nie terug voor mens vir hom vra nie. 8. Mens betaal 'n R200 breekdeposito en as mens rapporteer oor die goed wat nie daar is wat hulle op hulle inventory lys het nie, dan sê hulle jy hoef nie te worry nie. Ons het aangedring op die goed en die lys reg gemaak. Hulle het ook kom kyk of als daar was op uitklok. Klein probleme wat hulle aan kan werk. Sal definitief eerder 'n grondvloer-eenheid voorstel - baie lekkerder vir 'n vakansie met 'n skuifdeur na gras waar mens kan braai.

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It was okay.

1. Did not know that I paid in full through the website on check-in. 2. Had horribly noisy guests filling the entire Lodge who were still making noise at 3 in the morning. 3. No small towel in the bathroom next to the sink - after we asked. 4. Came 3 days before check out to tell us we had to check out today - and never came back to explain where they went wrong. 5. Very neat buildings - with neat furniture and decor. 6. They wash all the towels every single day, which is very nice. But after day 10 of 14 days they still hadn't changed the linen - I pulled my room's linen off and put it on the floor for them to change ours - but our friends' were never changed. 7. They take the bath mat away every 3rd day and don't bring it back until someone asks for it. 8. You pay a R200 breakage deposit and if you report the things that are not there that they have on their inventory list, then they say you don't have to worry. We insisted on the stuff and fixed the list. They also came to see if als was on check-out. Little problems they can work on. Would definitely suggest a ground floor unit instead - much nicer for a holiday with a sliding door to grass where you can braai.

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Bay Sun Lodge 's response

Goeie Middag

Vertrou dat als goed gaan. Eerstens wil ek net graag om verskoning vra vir die bogenoemde klagtes. Ons ruil gewoonlik linne een keer per week handoeke elke dag en badmatjies as dit nodig sou wees. Ons het die personeel aangespreek oor die linne nie geruil is nie en ook die badmatjie wat nie terug gesit is in die woonstel nie. Dit is geen verskoning nie en ons wardeer dat u dit onder ons aandag gebring het. Desember maande is gewoonlik dol en dit is geen verskoning nie.
Baie dankie vir die terugvoering dit word opreg wardeer.

Vriendelike groete
Dee

Bay Sun Lodge
Lerato P - Jan 2018
Overall rating
Cleanliness
1/5
Service
4/5
Location
2/5
Safety
5/5
Value for money
4/5
Lerato P
Family with young children

Not child friendly.

We were there with small kids, it really wasn't ideal for them. No secure play area, we were on the second floor and the units had no balcony either. Other residents were noisy playing loud music in the parking area. Cleaning wasn't up to standard (even though the units were serviced daily). They only clean where it's visible and even then they do it badly. Dirt under couches and beds was still there when we left after 5 nights! Dishes weren't cleaned properly. Ended up getting our own dishwashing liquid and cloths. Not returning here.

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Roche F - Dec 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Roche F
Family with young children

Dit was heerlik.

Ons het dit vreeslik geniet. Dit was baie netjies en rustig. Hulle is baie streng op geraas.

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It was delicious.

We really enjoyed it. It was very neat and peaceful. They are very strict on noise.

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Samu B - Dec 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Samu B
With friends

The hotel is beautiful.

Housekeeping can do much better. The bed linen wasn't changed during the entire 3 days we were there. Besides that, the Hotel itself is beautiful.

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Bay Sun Lodge 's response

Dear Samu

Thank you for your valued feed back, due to the water restrictions we are trying to conserve water as per the requests from the Municipality. The cleaners are advised that should a client request a change of linen, then they should oblige.

Sorry for any inconvenience caused.

Thanking you
Kind regards
Management Bay Sun Lodge

Bay Sun Lodge
Gugu V - Mar 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Gugu V
With friends

Its a nice, affordable place, but to get a knock at 09:55 to remind you that you have to check out, I don't think it's a good thing.

Nice, clean affordable place to be.

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Sergio G - Jan 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
4/5
Sergio G
Family with young children

Genotvolle plek vir klein gesin.

Lekker plek om te bly. Diens is goed en plek is netjies. Al probleem met Richardsbaai is dat die strande nie baie toeristevriendelik is nie.

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Nice place for a small family.

Nice place to stay at. Good service and neat place. The only problem with Richards Bay is that the beaches are not very tourist friendly.

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Caron C - Jan 2017
Overall rating
Cleanliness
3/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
3/5
Caron C
Family with young children

Not child or rest friendly.

Not child friendly. No braai facilities. Fine for a stopover for 1 night, but wouldn't recommend for an extended holiday stay. Reasonably priced but wouldn't go back.

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Steve V - Dec 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Steve V
Family with young children

Ons sal definitief weer teruggaan.

Ons sal definitief weer teruggaan en by Bay Sun Lodge gaan vakansie hou, alles was net so skoon, netjies en veilig. Die eenheid was daagliks skoongemaak en ons was baie tevrede met die diens van al die personeel.

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We will definitely be returning.

We will definitely be returning to Bay Sun Lodge for a holiday, everything was so clean, neat and safe. The unit was cleaned daily and we were very satisfied with the service of all the staff.

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Anonymous Guest - Jan 2016
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Anonymous Guest
Family with young children

Nice, peaceful holiday accommodation.

The stay was nice. The apartment was neat and the air conditioning helped a lot with the stuffiness. Some of the linen and towels can be replaced.

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Evert V - Dec 2015
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Evert V
Family with young children

Lekker!

Sien die sterre.

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Nice!

See the stars.

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Freddie C - Apr 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Freddie C
With spouse/partner

Dit was netjies, skoon en die personeel was vriendelik.

Dit was puik! Jy voel veilig en dis baie sentraal geleë.

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It was neat, clean and the staff were friendly.

It was great! You feel safe and it's very centrally located.

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Georgie F - Jan 2015
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Georgie F

We were very comfortable

It was a bit noisy during our stay, but it was New Year. A lovely lodge.

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Rickus V - Jan 2015
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
3/5
Value for money
1/5
Rickus V
Family with teenagers

Bad experience.

Had a very bad experience. Too much noise from the other community members that were staying there. They had all they friends and there is no control from security. When returning from the beach we could not find parking and a lot of noise till morning hours. The cleaners come too late in the afternoon to clean, and sometimes they don't. The manager did move us to another location were the noise were a bit better, but the service from the cleaners were bad. I personally will not recommend any of my family members to stay there.

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Cobus S - Dec 2014
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Cobus S
Family with young children

Rustig en naby alles.

Die verblyf was lekker. Die positiewe was dat die woonstel baie naby winkels en die strand was. Die woonstel was baie netjies en die lugversorging het baie gehelp met die bedompigheid. Ons het so paar klein probleempies opgelet met van die ligte wat vervang moes word en die woonstel waarin ons gebly het ietwat bedompig geruik. Die bestuur het wel gehelp om die ligte uit te sorteer.

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Quiet and close to everything.

The stay was nice. The positive was that the apartment was very close to shops and the beach. The apartment was very neat and the air conditioning helped a lot with the stuffiness. We noticed a few small problems with some of the lights that needed to be replaced and the apartment we stayed in smelled somewhat stuffy. The management did help sort out the lights.

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Willem (oubaas) P - Dec 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Willem (oubaas) P
Family with teenagers

Great place to stay. Love it.

Good service. Friendly people. Will refer you lots of people.

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From
R1 550
per night (sleeps 4)
From
From R1 550
per night (sleeps 4)
From
R1 550
per night (sleeps 4)
Make a Booking
  • Free cancellation up to 1 week before your stay!
  • Capacity: 312 people
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 3 Tassel Berry Street, Arboretum, Richards Bay, 3900, KwaZulu-Natal
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA30bcbba97330a925d67534745c8d36300996050e4c5d3bdad9200db11521a7b00d1e335715f44cf4d9bd9cb0a76cf4f8bc1f?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 550 per night (sleeps 4) 28 5 1 4 3 Tassel Berry Street Arboretum 3900 KwaZulu-Natal 021 201 8901 14:00-19:00 10:00 -28.756424 32.057395