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Falling Waters Guest Lodge

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4.1/5

Thembi Verified

Properties 1

Reviews 23

On LekkeSlaap 7 years

Review Summary

4.1 out of 5from 23 reviews for Falling Waters Guest Lodge
Cleanliness
4.2/5
Service
4.0/5
Location
4.2/5
Safety
4.2/5
Value for money
3.9/5
Andrew C - Dec 2023
Overall rating
Cleanliness
2/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
2/5
Andrew C
With spouse/partner

Our stay was a nightmare.

This was terrible. We actually packed and left after one night out of the three booked. The security was poor or non-existent as the electric fence was damaged in various places, and the entrance gate was jammed open (we assume it wasn't working). The unit we were in only had a settee for sitting, and it was absolutely soaking wet. The only window we had looked onto the kitchen yard. The outside eating area was enclosed with an 8-foot wall. No view whatsoever. The TV system didn't work at all.

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Falling Waters Guest Lodge 's response

Dear Andrew Crosby, thank you for visiting Falling Waters Guest Lodge. We apologise for your unfortunate experience. You are completely correct that our security was down. Unfortunately, our new neighbours had a tree fell and it damaged our electric fence, which subsequently knocked out our electric gate too. This occurred two days before your arrival. The issue with the couch is entirely our fault. I cannot express enough how sorry we are as this was simply poor service. Regarding the view, I understand your concern however, it was chosen by you and most of our 14 rooms offer garden or sea views. Again, we apologise for the experience and assure you that all noted issues will be dealt with and remedied. Kind regards, Falling Waters Guest Lodge Management

Falling Waters Guest Lodge
Alida B - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Alida B
With spouse/partner

Pleasure from booking in until we left.

Thembi gave us a lovely welcome. We even received a WhatsApp message on the way there. She offered to change our room to downstairs, which I really appreciated. In the morning, we were served a delicious breakfast on time by a friendly young lady. Everything was clean and comfortable. Highly recommended.

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Hanlie W - Feb 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Hanlie W
With spouse/partner

Skoon, netjies en veilig.

Heerlik gebly, personeel het uit hulle pad gegaan om die verblyf aangenaam te maak.

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Clean, tidy and safe.

Great stay, staff went out of their way to make the stay pleasant.

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Yolanda B - Dec 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
1/5
Yolanda B
With spouse/partner

Bietjie teleurgesteld.

Met ons aankoms was ons gegroet deur Thembi. Sy het ons 'n opsie gegee of ons op die 1ste vloer of grondvloer wou bly. Ons het vir die 1ste vloer besluit. Van ons die kamer oopgesluit het kon ons net fout vind. Die vloere in die kamer en badkamer was vol stof en blare. Die reuk van rook veral in die badkamer was oorweldigend. Die bad was vol hare. Daar was 'n kakkerlak in die stort. Die dreinhouer in die stort is vermis. Die handdoekrelings in die badkamer was almal stukkend. Die teëls in die kamer is almal stukkend. Daar is een dakteël (teen die ceiling - geplakte teël) wat gebreek is. Weet nie of dit dalk vlermuise of rotte is nie, maar altwee aande die hele aand is daar 'n geraas in die dak. Die enigste iets positief is dat die ontbyt heerlik was. Sal ons weer by Falling Waters tuisgaan? Definitief nie!

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A bit disappointed.

Upon our arrival we were greeted by Thembi. She gave us an option whether we wanted to stay on the 1st floor or ground floor. We decided for the 1st floor. After unlocking the room we could only find fault. The floors in the room and bathroom were full of dust and leaves. The smell of smoke especially in the bathroom was overwhelming. The bathtub was full of hair. There was a cockroach in the shower. The drain container in the shower is missing. The towel rails in the bathroom were all broken. The tiles in the room are all broken. There is one roof tile (on the ceiling - glued tile) that is broken. Don't know if it might be bats or rats, but both nights all night there is a noise in the roof. The only positive thing is that the breakfast was delicious. Will we be staying at Falling Waters again? Definitely not!

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Mark L - Dec 2020
Overall rating
Cleanliness
2/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
1/5
Mark L
Individual traveler

Dreadful.

Terrible parking. Scruffy. Staff not wearing masks. Noisy air-conditioner. Cupboards smelled of mould. One of the bath towels had a large, fresh cigarette burn in it. One of the two showers did not work. And they gave me garlic in my breakfast, despite my listing it as a major allergy, and asking the kitchen staff to make sure that there was no garlic in the food. I booked out a day early to get away from this bad experience. Dreadful.

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Kwenza N - Jan 2019
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Kwenza N
With friends

Our stay was super, accept for one or two mishaps.

Waiting for breakfast for more than 30 minutes is a bit too much, a buffet might make a good difference. Also three days without warm water in bathrooms was also unacceptable.

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Andre T - Nov 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
4/5
Safety
1/5
Value for money
1/5
Andre T
Family with teenagers

The worst experience of my entire life.

The Worst experience of my entire life. Inconsiderate management. Guests making a racket after 22:00 and manager tells owner over the phone that he is willing to sacrifice two other guests happiness over 24 noisy guests. Had to call owner in Joburg to get manager on site who was out partying with friends. Now he wants to apologise and assist. Swimming pool empty and not sealed off for no entry. No working Jacuzzi. Intercom at gate does not work (maybe because there is no manager on site) and upon entry I had to phone 3 numbers to get someone to open for us. I will never stay here again.

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Morne S - Sep 2018
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Morne S
On business

Rustig en goed geleë op die Suidkus.

Rustige blyplek met goeie ontbyt ingesluit. Falling Waters is definitief mooier en meer skoon as omliggende plekke en is 'n plesier om by te bly. Die prys vir die blyplek was ook definitief baie goed.

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Quiet and well located on the South Coast.

Quiet place to stay with good breakfast included. Falling Waters is definitely nicer and cleaner than surrounding places and is a pleasure to stay at. The price for the place to stay was also definitely very good.

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Lucas P - Jun 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Lucas P
With spouse/partner

Kamer het na rook geruik. Gaste in gang was baie steurend.

Kamer was skoon en netjies. Jammer van die rook reuk. Die veiligheidslig in die gang wat aan- en afskakel as iemand beweeg is baie steurend. Ongelukkig was die munisipale waterverskaffing onderbreek. Falling Waters Guest Lodge moet oorweeg om 'n tenk op te sit sodat gaste kan stort en toilette gebruik.

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Room smelled of smoke. Guests in corridor were very disturbing.

Room was clean and tidy. Sorry about the smoke smell. The security light in the hallway that turns on and off when someone moves is very disturbing. Unfortunately, the municipal water supply was interrupted. Falling Waters Guest Lodge should consider putting up a tank for guests to shower and use toilets.

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Falling Waters Guest Lodge 's response

Dear Lucas,

Thank you for visiting Falling Waters Guest Lodge.

My apologies for the light that goes on and off. Unfortunately, we have to have it for the evenings. I will look into why the room smelled like smoke.

Regards,
Falling Water Guest Lodge management

Falling Waters Guest Lodge
Debbie J - Apr 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
4/5
Debbie J
Family with young children

Customer service needs improvement.

Requested to use Jacuzzi 5 times but was ignored and lied too. Requested additional toast but never received it. Towels in bedroom were torn. Had to request to be changed. Poor customer service.

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Barbara S - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Barbara S
With spouse/partner

Van ons aankoms tot ons vertrek het ons baie geniet. Beveel definitief aan.

Baie lekker gebly, moet dalk net matras vervang. Maar ontbyt is heerlik en met die oom en tannie daar is die atmosfeer baie huislik.

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From our arrival to our departure we had a great time. Definitely recommend.

Very nice stay, maybe just need to replace mattress. But breakfast is delicious and with the uncle and aunt there the atmosphere is very homely.

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Reanette V - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Reanette V
Family with teenagers

Dit het gevoel of ons deel was van die warm vriendelikste familie.

Al die personeel was vriendelik, die diens en kos is puik en die kamer en perseel is baie skoon en netjies, baie dankie!

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It felt like we were part of the warmest friendly family.

All the staff were friendly, the service and food are great and the room and premises are very clean and tidy, thank you very much!

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Robert R - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Robert R
With spouse/partner

Had a amazing experience in a modern, clean, comfortable and friendly environment.

The staff was very friendly and accommodating. The rooms were cleaned to perfection every day. The facilities are very modern and comfortable. The sea view from the roof was great. Braai and swimming facilities was great. Would definitely recommend to anybody. Breakfast every morning was very good and enjoyable.

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Nico E - Dec 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Nico E
Family with teenagers

Puik verblyf naby 'n stiller strand vir Desember.

Ons was warm verwelkom en op die hande gedra gedurende ons verblyf. Ta Moira en Oom Conrad was regtig puik! Ontbyt is bale lekker en vars bedien. Ons kon braai en die swembad is glashelder. Die grond-eenhede het direk toegang tot die swembad en braai-area. Strand binne loopafstand. Daar is net glad nie toeganklikheid vir gestremdes nie.

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Great stay near a quieter beach for December.

We were warmly welcomed and taken care of during our stay. Ta Moira and Uncle Conrad were really great! Breakfast is delicious and served fresh. We could barbecue and the pool is crystal clear. The ground units have direct access to the swimming pool and braai area. Beach within walking distance. There is just no handicap accessibility at all.

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Chevelle M - Nov 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Chevelle M
With spouse/partner

We had a great, relaxing stay.

The staff were friendly and helpful. We had a pleasant and relaxing stay.

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Thobile M - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Thobile M
With spouse/partner

My partners birthday.

I must say I was satisfied with my stay at Falling Waters Guest Lodge, the staff were so friendly, the room was remarkable, everything was just perfect, and must say the birthday boy was impressed with everything, but must say they have to improve with the breakfast. My partner and I don't eat pork so we ddn't have an exceptional breakfast. As a friend of mine suggested this place, other than that we were happy and will definitely be going back. Thanks Moore for arranging the cake for me. You a God send!

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Sandra O - May 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sandra O
With spouse/partner

Baie skoon en netjies en modern.

Ons het baie lekker gebly en was baie goed verwelkom. Skoon kamers, baie netjes en heerlike ontbyt die volgende oggend. Sal beslis weer daar oorbly.

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Very clean, neat, and modern.

We had a great time and were treated to a warm welcome. Clean rooms, so neat and delish breakfast the next morning. Will definitely call again.

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Mbekwa M - May 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mbekwa M
With spouse/partner

The place was super clean and the owners were so friendly. Warm company.

I really loved the accommodation, super clean environment and comfy beds. Love the view area.

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Johannene D - May 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johannene D
With spouse/partner

Dit was die lekkerste naweek wat ek nog ooit in my lewe gehad het. Daardie twee mensies wat daardie plek bestuur is ongelooflik dierbaar.

Dit was die beste naweek in my lewe, dankie.

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It was the best weekend I've had in my life. Those two people who manage the place are lovely.

It was the best weekend I've had in my life. Thanks.

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Renier B - Jan 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Renier B
With spouse/partner

Dit was so so great gewees!

Dit was 'n ongelooflike plek om te bly en sal dit enige tyd aanbeveel aan enige iemand.

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It was so great!

It was an unbelievable place to stay at and I would recommend it to anyone.

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Anonymous Guest - Dec 2016
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Anonymous Guest
With spouse/partner

Comfortable and friendly service.

The service was top notch and the place is nicely located, would just prefer to have something different to eat every morning.

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Jakes P - Dec 2016
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Jakes P
With spouse/partner

Baie lekker gebly, kamer groot en skoon.

Enigste kritiek is ontbyt is rerig swak en onsmaaklik. Moet definitief meer moeite doen daarmee vir die geld wat dit gekos het om daar te bly.

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Very nice stay, rooms are spacious and clean.

Only criticism is that breakfast is really bad and not tasty. They definitely have to try harder with that for the price we paid to stay there.

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Cobus D - Dec 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Cobus D
With spouse/partner

Baie rustige plekkie.

Baie rustige en netjiese plekkie. Sal dié plek vir enige iemand aanbeveel.

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Very tranquil place.

Very tranquil and neat place. Will recommend this place to anyone.

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From
R1 257
per night, for 2 ppl
From
From R1 257
per night, for 2 ppl
From
R1 257
per night, for 2 ppl
Make a Booking
  • Capacity: 18 people
  • All ages welcome
  • Check-in: 14:00 to 18:00
    Check-out: 10:00
  • Address: 1 Hillside Cresent, St Micheals-on-Sea, Margate, 4265, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDNmYTZiNDQ1LTY3NTItNGU3MC1hZTUwLWY0MzJjZmMxOTY5YQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 257 per night, for 2 ppl 23 5 1 5 1 Hillside Cresent St Micheals-on-Sea 4265 KwaZulu-Natal 021 201 8901 14:00-18:00 10:00 -30.821045596733 30.399636626244
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