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Resort in Coffee Bay

Hole in the Wall Resort

Reviews

3.7/ 5

Based on 192 reviews

Good

Cleanliness

3.5

Location

4.0

Value for money

3.5

Service

3.7

Safety

3.8

Weziwe Q

1 night stay ⋅ With friends

5.0

Dec 2025

Enjoyed. We enjoyed and wish to come back again to stay many days.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

1 Bedroom Rondawel 4...

Room stayed in

1 Bedroom Chalet 33

Ntsikelelo N

Short stay ⋅ With partner

5.0

Mar 2025

I would do it again. My stay was fantastic; it was just short. I wish it was a long weekend.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

First Reservations

Hole in the Wall Resort

Hi Ntsikelelo, thank you so much. We hope to see you again soon.

Pumelela S

Short stay ⋅ With friends

4.8

Mar 2026

Lovely. It was beautifully adventurous. Spirit cooling. Needed maps for places of interest.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

4.0

Value for money

5.0

Room stayed in

Twin Ensuite Backpac...

View host response

First Reservations

Hole in the Wall Resort

Thank you for your kind words, Pumelela. We loved having you with us. Hope to have you here with us again soon.

Werner D

Short stay ⋅ Individual traveller

4.4

Jan 2026

Affordable, rustic place by the sea. What a lovely place to stay. Yes, it is a place in rural South Africa, so you can't expect the best, but they still exceed it. The rondavel was a bit tired, but always clean and tidy. The food at the restaurant was delicious, especially their pizzas. The surroundings are unforgettable and the place is within walking distance of the Hole in the Wall.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

5.0

Location

5.0

Safety

4.0

Value for money

4.0

Room stayed in

1 Bedroom Rondawel 4...

View host response

First Reservations

Hole in the Wall Resort

Thank you very much. We hope to have you with us again.

This review has been automatically translated using Google.

Anonymous Guest

Short stay ⋅ With partner

3.6

Jan 2026

Cleanliness

3.0

Service

4.0

Location

3.0

Safety

4.0

Value for money

4.0

Room stayed in

3 Bedroom 6 Sleeper ...

View host response

First Reservations

Hole in the Wall Resort

Thank you for your kind words, Vuyo. We hope to host you again.

Anonymous Guest

Short stay ⋅ Individual traveller

2.8

Mar 2026

Cleanliness

1.0

Service

3.0

Location

3.0

Safety

3.0

Value for money

4.0

Room stayed in

1 Bedroom Chalet 33

View host response

First Reservations

Hole in the Wall Resort

Dear Ithuteng, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to reassure you that the unit was thoroughly cleaned prior to your arrival, and our housekeeping team provides daily cleaning at no additional cost to maintain this standard throughout your stay. While the units and furnishings are older in style, they are not dirty. All linen is chemically hot washed, tumble dried, and steam pressed to ensure it is hygienic for every guest. We also carry out regular maintenance to ensure everything remains fully functional, even though some finishes may appear aged. Our pricing has also remained very affordable and has not increased in over three years, and we aim to provide added value through included services such as daily cleaning, linen, and towels. The photos are taken with professional lighting, but the layout and features of the units are the same as what is shown. Regarding the individuals outside the gate, they are not affiliated with the resort. We do advise guests to ignore them, as they usually move on. If they persist, guests are encouraged to report it to reception so that our security team can assist immediately. Unfortunately, if concerns are not brought to our attention during your stay, we are unable to intervene. We appreciate your feedback, as it helps us improve and better communicate with our guests.

Francois G

1 night stay ⋅ With partner

2.8

Jan 2026

Very decent. Accommodation was ok, but terrible gravel road.

This review has been automatically translated using Google.

Cleanliness

3.0

Service

3.0

Location

3.0

Safety

2.0

Value for money

3.0

Room stayed in

1 Bedroom Chalet 39

View host response

First Reservations

Hole in the Wall Resort

Thank you very much. We enjoyed having you with us. Please come and visit us again.

This review has been automatically translated using Google.

Daniel V

1 night stay ⋅ With partner

2.6

Apr 2026

Rundown rooms. False advertising. Wonderful staff. Absolutely awful 'catfish' of an advertisement. The backpackers' rooms are nothing like they look in the pictures. They are run down and dirty. For the amount of money you are paying, it's better to add on a few extra pounds and stay in a proper room. The staff were absolutely wonderful and accommodating 'with what they had' to help make our stay a little more comfortable. I was embarrassed to walk my wife into that room and tell her that this is where we were sleeping.

Cleanliness

1.0

Service

5.0

Location

5.0

Safety

1.0

Value for money

1.0

Room stayed in

Double Ensuite Backp...

View host response

First Reservations

Hole in the Wall Resort

Dear Daniel, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We would like to sincerely thank you for your kind words about our staff — it means a great deal to us that their efforts to assist you were appreciated. Regarding the backpacker rooms, these are our most basic and budget-friendly accommodation option. The photos are professionally taken with enhanced lighting, which can make the spaces appear brighter, but the layout and features remain the same. The rooms are older in style; however, they are thoroughly cleaned before every arrival. All linen is chemically hot washed, tumble dried, and steam pressed to ensure it is hygienic for guests. While it is older, it is not dirty. We also carry out regular maintenance to ensure everything remains functional, even if the finishes are aged. It is also worth noting that most backpacker accommodations typically do not include linen, towels, or daily cleaning services. Despite our rates being competitive, we do include these as added value for our guests. We understand that the room did not meet your expectations, and we regret that you felt uncomfortable during your stay. Your feedback is appreciated and will be used to continue improving both our communication and guest experience.

Marliese B

Short stay ⋅ With partner

2.2

Mar 2026

Not a hotel to visit at all! This has been one of the worst stays we have ever had. The hotel is very neglected. The thatch of the roofs is falling in. Rooms are dirty. Tiles are broken. Furniture is extremely dirty, and the upholstery is torn. Bedding is dirty, old, and frayed. Towels are old. Cupboard doors are missing. No WiFi. No Vodacom reception. Although the location is marvelous, the hotel is sadly a no-go place. We did not understand why the website even features this hotel.

Cleanliness

1.0

Service

1.0

Location

5.0

Safety

3.0

Value for money

1.0

Room stayed in

3 Bedroom Chalet 23

View host response

First Reservations

Hole in the Wall Resort

Dear Marliese, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet your expectations. I would like to clarify a few points, not to dismiss your experience, but to provide some context. Our property is intentionally marketed as rustic, and many of the features you mentioned—such as the thatch roofing and older furnishings—are part of that character. Thatch does naturally shed over time, which is why we include complimentary cleaning for longer stays to ensure ongoing comfort. Cleanliness, however, is something we take very seriously. Each unit is thoroughly cleaned before every check-in, and while our linen and towels may not be new, they are always freshly laundered and hygienic. That said, I regret that this was not your experience, and we will certainly follow up with our housekeeping team to address your concerns. We understand that our setting is not for everyone, especially if you are expecting a more modern or hotel-style environment. We do try to be transparent in how we present the property so guests can make an informed choice. Thank you again for your honest feedback. It helps us improve, and we do appreciate you highlighting both the positives and the areas where we fell short.

Saps K

Short stay ⋅ Family with young children

1.0

Jan 2026

Not very good as expected. Hut 9: rusty shower head, rusty shower rail, too old sheets, ragged pillowcases, bad sewage odour, very old curtains. The room with single beds is underutilised - would have loved if there were two double beds instead. Clean drinking water should be provided for free. I did not like that my family was scattered. Gatecrashers disturbed us on New Year's night. Security did not intervene.

Cleanliness

1.0

Service

1.0

Location

1.0

Safety

1.0

Value for money

1.0

View host response

First Reservations

Hole in the Wall Resort

Dear SAPS, Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Our units are older in style; however, they are regularly maintained to ensure everything remains in proper working condition. Should anything become faulty, we rely on it being reported so that our maintenance team can address it promptly. Each unit is also thoroughly cleaned prior to arrival and serviced daily at no additional cost as part of the value we offer. All linen is chemically hot washed, tumble dried, and steam pressed to ensure it is hygienic and clean. While it may appear aged, it is not unhygienic. Regarding the layout, the rooms are designed to accommodate families and groups, which is why some units are fitted with two single beds rather than double beds. We understand this may not suit everyone’s preference and appreciate your feedback on this. Our water is treated through a chemical purification system, making it safe for bathing, cooking, and preparing hot beverages. However, due to the treatment process, it is not recommended for direct drinking, which is why we offer 5L spring water for purchase in our shop. With regard to the disturbance on New Year’s night, the individuals referred to were registered guests returning to their units after fireworks. As they were not unauthorised individuals, security would not intervene unless there was a clear violation or disturbance reported. We do encourage guests to notify us immediately should they feel uncomfortable so we can assess and assist. Regarding your family being placed separately, unless a request is made at the time of booking for units to be allocated close together, the system allocates units based on availability, and different unit types are located in separate areas of the resort. We appreciate your feedback as it helps us improve our service and communication with guests.

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From ~~R460~~

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R 391

per night (sleeps 2)

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Last Minute Special: Get 15% off when you book less than 2 days before your stay. This special is always valid.

From ~~R460~~

15 % OFF

R 391

per night (sleeps 2)

Reserve

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Umthombe District, Coffee Bay, 3610, Eastern Cape

Sleeps 163 guests
All ages welcome
As Featured on Facebook
Check-in: 15:00 to 19:00
Check-out: 10:00

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Hole in the Wall Resort

Reviews

3.7/ 5

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Hole in the Wall Resort

Reviews

3.7/ 5

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