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Sundown Country Estate

Hotel

Review Summary

4 out of 5from 91 reviews for Sundown Country Estate
Cleanliness
3.8/5
Service
4.0/5
Location
4.1/5
Safety
4.1/5
Value for money
3.9/5
Adelle R - Mar 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Adelle R
With spouse/partner

Ons het baie lekker gebly by Sundown. Lekker geswem, geëet en geslaap. Die diens was goed en baie vriendelik.

Ons het die quad bike toer gedoen deur die bos en berg. Dit was awesome. Sal dit beslis aanbeveel!

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We had a great stay at Sundown. Nicely swam, ate and slept. The service was good and very friendly.

We did the quad bike tour through the forest and mountain. It was awesome. Would definitely recommend!

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Verity-ann C - Dec 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Verity-ann C
With spouse/partner

Fun, relaxing and enjoyable.

See stars

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Chris D - Dec 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Chris D
With spouse/partner

Besonder aangenaam, bo verwagting ontspannend en dit was heerlik om so bederf te word.

Ons verblyf by Sundown Country Estate was heerlik. Die personeel is besonder vriendelik en hulpvaardig. Die kos was uit die boonste rakke! Die kamer was baie skoon en gerieflik, al was dit oudmodies, was als steeds gerieflik. Die swembad en swembadkroeg was 'n wenner. Dit was uiters skoon en baie gerieflik. Die nuwe eienaars is baie aangename, vriendelike mense en is besig met groot verbeteringe aan die landgoed. Ek hoop om spoedig weet 'n wegbreek daarheen te kan onderneem.

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Particularly pleasant, more relaxing than expected and it was lovely to be so pampered.

Our stay at Sundown Country Estate was lovely. The staff is particularly friendly and helpful. The food was top notch! The room was very clean and comfortable, although it was old fashioned, it was still comfortable. The pool and pool bar was a winner. It was extremely clean and very comfortable. The new owners are very pleasant, friendly people and are busy making major improvements to the estate. I hope to be able to take a break there soon.

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Coenie L - Oct 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Coenie L
Individual traveler

Oornag verblyf

Het een nag oorgebly voor my fietswedren by Sun City. Was aangenaam verras toe personeel aanbied om 'n ontbytpakkie te gee aangesien ek vroeg moes vertrek. Kamer was skoon, groot en gerieflik, ek het vroeg gaan slaap met geen steurnis nie.

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Overnight accommodation

Stayed one night before my bike race at Sun City. Was pleasantly surprised when staff offered to give a breakfast pack as I had to leave early. Room was clean, big and comfortable, I went to bed early with no disturbance.

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Belinda G - Sep 2020
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Belinda G
With spouse/partner

Lovely place. Seriously under staffed. Would go again.

Biggest issue was slow restaurant service. Did not even have breakfast on last morning. Was also told that the lady who made an error was going to be charged the difference. I felt bad so ended up paying it in anyway.

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Joseph S - Dec 2019
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
1/5
Joseph S
Family with young children

The family rooms require serious remodelling.

The carpets are dirty and the rooms are not aesthetically pleasing. The family rooms are open-plan. These rooms must be demarcated for privacy.

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Portia L - Nov 2019
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
5/5
Value for money
3/5
Portia L
With friends

Some of the staff members are friendly but the receptionists do not attend to you fast enough.

The rooms where very clean. The pregnant lady with the short hair at the restaurant was extra friendly and very helpful. The receptionist unfortunately not friendly and very slow, I felt like I could do their work for them. 70% of the time there was no electricity that was annoying. I personally wouldn't go back there.

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Ellen C - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ellen C
With spouse/partner

Heerlik ontspanne, lekker bederf.

Ons het baie lekker gebly en baie, baie lekker geëet. Swembad ook terdeë geniet.

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Wonderfully relaxed, well pampered.

We had a very nice stay and ate very, very well. Pool also thoroughly enjoyed.

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Jacomie K - Nov 2019
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
2/5
Jacomie K
With spouse/partner

Let daarop dat hulle aandete insluit by die prys - ons wou glad nie aandete gehad het nie.

Sien sterre.

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Note that they include dinner in the price - we didn't want dinner at all.

See stars.

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Ben V - Nov 2019
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Ben V
Individual traveler

Aangenaam verras.

Na ek my bespreking gemaak het, het 'n aantal mense kommentaar gelewer oor die plek, en dat hulle nie daar sou bly nie. Wel, ek het met die intrapslag sommer klaar vir hulle fotos gestuur om hulle verkeerd te bewys. Die kamer is pragtig en ek het baie lekker geslaap. Ja, die gebou is oud en kan hier en daar bietjie liefde en aandag kry, maar oor die algemeen kan ek regtig nie fout vind nie.

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Pleasantly surprised.

After I made my reservation, a number of people commented about the place, and that they would not stay there. Well, I immediately sent them photos to prove them wrong. The room is beautiful and I slept very well. Yes, the building is old and could use some love and attention here and there, but overall I really can't fault it.

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Naomi C - Nov 2019
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Naomi C
With spouse/partner

Een nag verblyf nie ver vanaf Sun City.

Ons het een nag oorgebly nadat ons die NGC2019 by Sun City geniet het. Die hotel en kamers is oor die algemeen skoon, netjies en gerieflik. Die prys is baie billik. Ons het die aand die buffet geniet - die verskeidenheid was goed. Ons sal net aanbeveel dat die vleis nie só oorgaar en drooggemaak word nie. Die ontbyt die volgende oggend was vars en smaaklik.

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One night stay not far from Sun City.

We stayed one night after enjoying the NGC2019 at Sun City. The hotel and rooms are generally clean, tidy and comfortable. The price is very reasonable. We enjoyed the buffet in the evening - the variety was good. We would only recommend that the meat is not overcooked and dried. The breakfast the next morning was fresh and tasty.

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Dikeledi L - Jan 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dikeledi L
With friends

Fantastic.

We enjoyed ourselves.

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Janine T - Dec 2018
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Janine T
Family with teenagers

A very pleasant stay and very good meals.

Neat accommodation. Would definitely return.

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Thabiso M - Dec 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Thabiso M
Large group

The service and hotel was excellent.

Thank you!

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Kgabo T - Dec 2018
Overall rating
Cleanliness
2/5
Service
2/5
Location
1/5
Safety
1/5
Value for money
2/5
Kgabo T
Family with teenagers

We were uncomfortable.

There were no lights at the pool at night and our room had ants.

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Rainy M - Nov 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rainy M
With friends

Great service.

It was just for one day, but great service indeed, compliments to staff members they really know how to threat their customers, very clean apartment.

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Tracey S - Nov 2018
Overall rating
Cleanliness
3/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
3/5
Tracey S
Family with teenagers

Goedkoop.

By ontvangs was daar niemand om ons te help nie, ons het 10 min gestaan en wag. Bar-area was daar niemand nie. Verder was kos lekker. Restaurant was puik met goeie diens.

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Cheap.

At reception there was no one to help us, we stood waiting for 10 min. Bar area there was no one. Furthermore, the food was delicious. Restaurant was great with good service.

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Gavin/annetjie M - Nov 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Gavin/annetjie M
With spouse/partner

Sundown Ranch Hotel is a very need Hotel and the staff are friendly.

Sundown Ranch Hotel is a very need hotel and the staff are friendly. Value for money. It is a bit dangerous at night, the roads are very busy, and if you don't know the place you wont find the hotel because there is no board indicating the turn off to the Hotel.

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Gerdha O - Nov 2018
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Gerdha O
With spouse/partner

Basiese verbly sonder luukshede.

Naby Sun City wat dit maklik gemaak het om die golf by te woon. Skoon kamer, moes vir handdoeke vra. Kroeg het snoekertafel. Groepie plaaslike mense het geraas gemaak, musiek aangesit terwyl ons rugby kyk. Net na 5 die oggend het die hotelpersoneel ons wakker gemaak met hulle pratery langs ons kamer.

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Basic accommodation without luxuries.

Near Sun City that made it easy to attend the golf. Clean room, had to ask for towels. Bar has a snooker table. Group of local people made noise, listened music while watching rugby. Just after 5 in the morning, the hotel staff woke us up with their talking next to our room.

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Marilyn E - Nov 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Marilyn E
With spouse/partner

Baie aangenaam.

Baie dankie vir die gawe diens en vriendelikheid, ons veblyf was regtig aangenaam en ons sal definitief weer kom kuier.

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Very pleasant.

Thank you for the great service and kindness, our vacation was really enjoyable and we will definitely visit again.

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Sikho L - Oct 2018
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
3/5
Sikho L
Family with young children

Still needs some work.

I can see there are some improvements being done at the hotel which is great, more is needed though especially in the shower - shower head, soap holders, etc. Staff very friendly - must keep it up!

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Natalia P - Oct 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Natalia P
Family with young children

The staff was friendly, the rooms very clean. Breakfast was very tasty.

We could book early. We were safe, the pools are clean and inviting.

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Aphiwe N - Oct 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Aphiwe N
With friends

I am very pleased with the hospitality the hotel gave us.

Compliments to the chef, we enjoyed her food. The beds were so comfortable we really enjoyed our stay. We are definitely coming back.

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Lana R - Oct 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Lana R
Family with teenagers

Aangename verrassing.

Ons het baie lekker gebly, kos was uitstekend. Personeel was vriendelik en ons het alles gehad wat nodig is. Vir die prys regtig die moeite werd.

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Pleasant surprise.

We had a great stay, food was excellent. Staff was friendly and we had everything we needed. For the price it's definitely worth it.

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Debi S - Aug 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Debi S
With spouse/partner

Marvelous.

We had a wonderful stay at Sundown Ranch Hotel. Everything was just marvelous. Thank you.

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Salome B - Jul 2018
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Salome B
With spouse/partner

Aangenaam.

Die kos was uitstekend!

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Pleasant.

The food was excellent!

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Stefan V - Jul 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Stefan V
With spouse/partner

Baie lekker!

Heerlike kos, baie lekker omgewing en vriendelike personeel!

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Very nice!

Lovely food, great area and friendly staff!

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William M - Jul 2018
Overall rating
Cleanliness
3/5
Service
5/5
Location
3/5
Safety
3/5
Value for money
5/5
William M
With spouse/partner

Security is not as good as it can be, boom gate far from security room.

Improvements on security will lead it to be a much safer place.

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Vidette V - Apr 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Vidette V
With spouse/partner

Ek het 'n heerlike en rustige aand gehad by Sundown Ranch - dalk 'n ou Hotel, maar als was skoon en netjies. Sal dit verseker aanbeveel.

Ons het 'n lekker aand gehad by die hotel. Rugby was op die big screen vir ons om te geniet na 'n lang dag uit in die Wildtuin. Kamer was skoon en netjies. Kos was heerlik gewees - sal verseker terug gaan vir hulle hamburgers. Baie dankie, Sundown Ranch.

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I had a great, relaxing night at Sundown Ranch, maybe an old hotel, but everything was clean and neat. Definitely recommended.

We had a nice stay at the hotel. Rugby was on the big screen to enjoy after a long day in the Kruger. Room was clean and neat. Food was delicious. Will go back for their hamburgers. Thank you, Sundown Ranch.

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Anonymous Guest - Apr 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
1/5
Anonymous Guest
Family with young children
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Tracy M - Apr 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Tracy M
With spouse/partner

It is value for money. Convenient and close to Sun City.

Only issue had was that breakfast menu does not cater to all dietary requirements (example: if one does not eat pork (bacon) what do you eat?) All that was available was baked beans and mash. No mention was made of being able to have eggs first morning, self service breakfast. Menu needs to change / be enhanced. Bathroom shower, water pressure too high.

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Stefan V - Feb 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
4/5
Safety
3/5
Value for money
3/5
Stefan V
On business

Onduidelikheid oor geriewe.

Onduidelikheid oor geriewe en akkommodeer nie gaste nie.

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Ambiguity about facilities.

Unclear about facilities and does not accommodate guests.

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Evelyn M - Jan 2018
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Evelyn M
Family with young children

Excellent service.

They treated us with care and their food was also nice. However, the linen they used was brown and it had dust on. Hence, I could not sleep because of sinus caused by the dust. They must start using white bedding as we can see if it's dirty.

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Kevin M - Jan 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Kevin M
Family with young children

Good.

We enjoyed our stay, the staff were friendly, the rooms were clean and the food was excellent.

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Anonymous Guest - Jan 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With spouse/partner
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Maanda N - Jan 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Maanda N
With spouse/partner

Except for cold shower in the morning, everything was okay.

This can be a nice place for holiday only if the shower system can be attended to. We were lucky to visit during summertime. I don't want to imagine how it would be like taking cold shower on a middle of winter morning. No complaints at all about the restaurant, food was great.

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Shirley C - Dec 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Shirley C
Family with young children

The hotel is nice and not far from Sun City which was our main reason for our holiday.

Reception staff were very helpful and nice but one of the domestic workers was unfriendly to us. Only one odd person does not mean the whole team were like that. The service is more personalised and if you do not complain they will take advantage of you. To get a good service you have to complain which is the only disappointing thing.

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Amelia S - Dec 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Amelia S

Comfortable convenient stay with basic offering.

The breakfast on offer was absolutely great and staff is friendly. Pool area is great and rooms going out into the gardens very convenient. The hotel itself is very old and probably in need of an upgrade (especially the bathrooms) but overall a comfortable experience.

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Arie V - Oct 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Arie V
On business

Bekostigbare verblyf in 'n ou gebou.

Vriendelike behulpsame staf. Netjiese skoon kamer. Ou gebou met ou matte. WiFi is net beskikbaar in eetsaal en ontvangs maar is baie swak.

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Afforable accommodation in an old building.

Friendly, helpful staff. Neat, clean room. Old building with old carpets. WiFi is only available in the dining room and reception is very bad.

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Rams K - Oct 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Rams K
With spouse/partner

Great welcoming stay.

Thank you for a great welcoming stay at the Sundown Ranch Hotel. Very convenient, great food, easily accessible, warm staff.

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Anonymous Guest - Oct 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Anonymous Guest
Family with teenagers
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Amy R - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amy R
With spouse/partner

Wonderful atmosphere and value for money!

Wonderful venue, friendly staff, comfortable rooms and beds! Overall stay was very pleasant and would definitely consider staying there again for any future visits.

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Amanda H - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amanda H
Individual traveler

Fabulous.

A great experience and the staff were splendid.

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Wonder S - Sep 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
5/5
Wonder S
With spouse/partner

Simply only because is cheaper.

The place is cheap, easy to locate and is not far from Sun City.

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Neil K - May 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Neil K
Individual traveler

An older hotel, great value for money and close to Sun City.

The hotel is an older hotel. I found my room to be very neat and clean. Only 10 km from Sun City. It is ideal. Great value for money and so long as you understand that you are paying half the price of any other hotel that close to Sun City, you won't be disappointed. I found the staff fantastic and nothing was too much trouble. I will definitely use them again.

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Jesse' A - Apr 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
1/5
Jesse' A
On business

Goedkoop met goedkoop diens.

Ek en 'n Switserse vriend het 2 kamers bespreek. Geen druk in sy stort of wasbak. As ek probeer stort, sukkel ek om die temperatuur reg te kry wat nooit gebeur nie. Toe verkies om te bad wat baie lekker was, om net te ontdek dat dit lek en ek uitklim om in 'n dam water te trap. Ek moes die toiletdeur permanent toe hou om die geraas van die toilet te blok wat nie wou ophou loop nie. ('n Gemors van water!). 'n Bluetooth speaker het verdwyn uit my sak. Klag gelê en jawat, wie sal dan nou erken as daar geen bewyse is. Geen kameras. Daarna besluit om self my kamer skoon te maak, want wou nie elke dag reis met my sak nie.

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Cheap with cheap service.

Me and a Swiss friend booked 2 rooms. No water pressure in his shower or basin. When I showered I struggled to fix the water temperature, never managed to. Therefore I chose to take a bath, which I enjoyed, only to discover that it was leaking when I got out and stepped in a puddle of water. I had to keep the toilet door permanently closed to block out the toilet noise as the water didn't stop running (what a waste of water!|). A Bluetooth speaker disappeared from my bag. Laid a complaint but yes, of course they wouldn't acknowledge if there is no proof. No cameras. After that I decided to clean the room myself, as I didn't want to travel with my bag all day.

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Cheryl O - Apr 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Cheryl O
Family with young children

Perfect for our stay over to attend the dance competition at Sun City rather than travel home at night.

Room was clean, staff friendly and helpful.

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Patricia B - Apr 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Patricia B
Family with teenagers

Rustig, vriendelike personeel, skoon met lekker kos.

Vriendelike personeel. Rustige atmosfeer. Kamers en hotel baie skoon. Baie baie lekker kos.

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Peaceful, friendly staff, clean with good food.

Friendly staff. Peaceful atmosphere. Rooms in hotel very clean. Great food.

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Martin B - Apr 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
2/5
Safety
4/5
Value for money
3/5
Martin B
With spouse/partner

Naweek oorgeslaap weens geen verblyf by Sun City.

Die hotel buite kort baie opknapwerk, binne in die hotel is dit baie oud en kort ook opknapwerk, ons kamer wat ons gehad het was wel baie skoon en mooi (lyk of daar net een moderne kamer is) remote vir TV was nie beskikbaar nie, werkers was baie vriendelik (seker die beste, vriendelikste diens wat ek al ontvang he by 'n hotel), kos is goed geprys en waarde vir geld. Vir R1220.00 per nag was dit die moeite werd, maar ek sal nie weer daar bly nie.

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Slept over weekend due to no accommodation at Sun City.

The hotel outside needs a lot of renovation, inside the hotel it is very old and also needs renovation, our room we had was very clean and nice (looks like there is only one modern room) remote for TV was not available, workers were very friendly (probably the best, friendliest service I have ever received at a hotel), food is well priced and value for money. For R1220.00 per night it was worth it, but I would not stay there again.

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Rita P - Mar 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Rita P
With friends

Aangesien ons bykans die enigste gaste was, was die verblyf stil en rustig.

Die hotel is afgeleef en kort opknapping. Desnieteenstaande was alles skoon en netjies. Die kos was van baie goeie gehalte en mens kan nie daaroor kla nie. Ek sou nie weer daar tuis gaan voordat die plek opgeknap is nie.

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Since we were almost the only guests, the stay was quiet and peaceful.

The hotel is tired and in need of renovation. Nevertheless, everything was clean and tidy. The food was of very good quality and you can't complain about that. I wouldn't go home there again until the place is renovated.

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Susan V - Jan 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Susan V
With spouse/partner

Terdeë geniet.

Netjiese oord, wonderlike personeel, geen drama of probleme, ander gaste was ook baie aangenaam en ontbyt was baie lekker.

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Thoroughly enjoyed it.

Tidy resort, wonderful staff, no problems or drama, other guests were pleasant and breakfast delicious.

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Modiketse T - Jan 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
2/5
Modiketse T
Family with young children

The place is a bit dated for the rate paid.

The facility needs to be upgraded. The rate is too high for the facility. The dinner and breakfast was great. 10 out of 10 for the restaurant staff.

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Wayne B - Dec 2016
Overall rating
Cleanliness
3/5
Service
2/5
Location
5/5
Safety
2/5
Value for money
3/5
Wayne B
Family with young children

The food was excellent, but the rest was not great.

The TV did not work and the toilet made a noise, also when other people turned on their taps, there as a screeching noise which was very disruptive, especially when you are trying to sleep.

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Vinolia M - Dec 2016
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
1/5
Vinolia M
Family with young children

Poor.

The roof of the room we slept in was licking and apparently there's nothing they can do about it. We got one room with 3 beds for 3 adults and 2 kids. Who does that really!

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Sundown Country Estate 's response

Thank you for the review. Herewith our response:
We had above average heavy rainfall on Christmas day and the day thereafter – as you know this was the case all over South Africa. There was a leak that we only became aware of because of the heavy rainfall.
Our executive housekeeper and my colleague Angie Molefe – the assistant front-office manager did go to the room and confirmed that there was a leak. We explained to the guest we do not have any other family rooms available to move her to due to the Christmas period and we apologised for the inconvenience. She said that is fine they will stay in the room as the leak was not in an area that was affecting them that much.

Our top management gave this guest a fruit basket with a small champagne as an apology for the inconvenience that we were not able to sort out at that stage. This leak has since been fixed.

Their group consisted of 3 adults and 2 children. Our Family Rooms have 1 king-size bed, a sleeper-couch and a single bed in 1 sleeping area. We cannot place a 3rd single bed in the room as well – as the room is too small for this. She spoke with me at reception and the reason she was unhappy is because the 1 adult was a male – and apparently she was not aware that the Family Room is 1 sleeping area with all the beds in 1 room.

I explained to her that on the TravelGround site we do explain exactly how the room looks and what it consists of. She advised that she was not aware of this – whereby I tried to assist them by giving the male guest a single room for himself at lowered rate. She thanked me and said she appreciated that I tried to assist. And that was the last I spoke with her.

We, as an establishment, tried our best to resolve this.

Sundown Country Estate
Berdine N - Nov 2016
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
1/5
Berdine N
With spouse/partner

Teleurstellend.

Definitief nie 4-ster nie - die ligging is die enigste pluspunt en ja dis skoon, maar vir R1600 per nag is die plek afgeleef en oud. Sal dit nie aanbeveel nie. Die kontroles van die lugversorging en TV het nie gewerk nie. Die badkamer is oud en toilet wat lek. Die vrae wat julle vra wat die "rating" bepaal is nie akkuraat nie.

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Disappointing.

Definitely not 4 star - the location is the only positive thing en yes its clean, but for R1600 per night the place is decrepit and old. Will not recommend it. The remotes of the air con and the TV did not work. The bathroom is old and the toilet leaks. The questions you ask to determine the rating are not accurate.

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Annetjie M - Nov 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Annetjie M
With spouse/partner

We enjoyed staying at he Sundown Ranch Hotel.

The Sundown Ranch Hotel is very neat and good value for your money. The service was very good and the room was neat. Our stay was short, but we will be going there again shortly.

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Mohakabe K - Oct 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mohakabe K
With spouse/partner

Diens en kos was uitstekend, kamer was netjies en baie skoon.

Gaste het verskriklik geraas reg deur die nag, dit was net baie steurend tot drie uur in die oggend ure.

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Great service and food. Neat and clean room.

Guests made a lot of noise through the night - it bothered us a lot until 3 am.

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Thabi M - Oct 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
3/5
Thabi M
With friends

Sundown Ranch Hotel.

Good: The food was amazing! Peace of mind, staff is friendly, service is excellent and the fact that you have security guards around made us feel safe. The place is in close proximity with SunCity, that is good. Bad: You do not have fridges, to store our cold beverages as well as food that would be left over as you can imagine the place is hot during the day. The fact that cars are parked outside and not in the shade is very bad. The furniture, though old which we appreciate, but it needs to be comfortable as well. Improve: Please have tents for the cars. Consider having bar fridges as that will make the guests more happier.

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Anonymous Guest - Mar 2016
Overall rating
Cleanliness
2/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With spouse/partner
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Corne B - Feb 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Corne B
Family with young children

We had a pleasant stay, value for money, nice and quiet environment.

Friendly staff, food was delicious.

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Hans T - Jan 2016
Overall rating
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
2/5
Hans T
With friends

The bathrooms were moldy and food was served cold.

Looks like there were no guests for a long time.

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Walter S - Jan 2016
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
5/5
Walter S
Family with teenagers

We really enjoyed our holiday at Sundown Ranch Hotel & Sport School.

Although the hotel needs some renovation because the building is getting old, we really enjoyed our holiday. The hotel is close to Sun City. Food was superb, the staff is very friendly and most of all the booking was very easy and quickly.

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Thembisile M - Jan 2016
Overall rating
Cleanliness
3/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
3/5
Thembisile M
Family with young children

The hotel is easy to access and very close to Sun City.

The hotel aircons were not working in some of the rooms that we booked, and the temperature ranged between 36 - 40 °C. We had to open windows the whole night. We had no control over the aircons. We stayed at the hotel for 4 nights and the rooms were cleaned daily. The first dinner was a disaster, the chicken was raw, so the chicken and prawn curry was a disaster and we did not eat the food. On the third dinner we waited for 45 min without getting a starter, after which we decided to take the food as take aways. I had included the dinner in my booking which amounts to +-R190 per person and at the dinner I was told that I could only use it for food and not drinks. The next day I cancelled the dinner and demanded monies back, after a long fight with the manager the money was refunded and I had an option of buying dinner at the hotel or getting it somewhere else. Breakfast was excellent for the duration of my stay. The food was nicely prepared and I could eat and drink without any extras expected to be paid from me. The furniture is very old: torn chairs and the bed made a funny noise, old mattresses which were not so comfortable. The swimming pool was well maintained daily, the kids could spend time playing. Beautiful setup around the pool and bar area. The garden is clean and the staff are friendly. General comment: don't stay at the hotel for too long, only book B&B. The hotel is situated very close to Sun City and has easy access to the main road.

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Jessica N - Dec 2015
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
4/5
Jessica N
Family with young children

Very good hotel.

The only complaint we have is that the staff at the restaurant and breakfast needs to be a bit more friendly. The cleaning staff was very friendly. The maintenance guys too was very friendly.

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Jeremia M - Dec 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
5/5
Jeremia M
With spouse/partner

Nice, peaceful hotel, but needs renovation.

The hotel is affordable, the food is great but it needs a new menu. Renovation is needed, they also need more swimming pools, but the service is excellent. The rooms are big, but the TV and bathrooms need renovating.

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Sury N - Nov 2015
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Sury N
With spouse/partner

Good and clean hotel, although the bathrooms could do with an upgrade.

Lovely hotel. Situated near Sun City. The staff were very friendly.

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Mohale M - Sep 2015
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
3/5
Mohale M
Family with young children

Mixed reaction.

The staff was friendly. The service during dinner was bad. I also think you need to put a board (with lights) that is visible for people to see from the highway especially at night. It is easier to miss the hotel when you are driving. This was the case when I slept there few years back and no improvement.

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Stefano M - Aug 2015
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
4/5
Stefano M
With friends

Clean, comfortable and friendly.

Please see the stars.

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Alec G - Aug 2015
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Alec G
With spouse/partner

A very quiet and peaceful place to spend a relaxing holiday at, a place I would not hesitate to revisit.

We found it very welcoming and even made special arrangements to reserve dinner for us, as we were arriving around 10pm. The place is very peaceful, where one can relax, read and go for morning or evening walks.

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Brenda S - Jul 2015
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
5/5
Brenda S
Individual traveler

Gerieflik naby aan sportvelde, oornaggeriewe netjies en die restaurant bied waarde vir geld.

Ek het hier oornag tydens my seun se kriekettoer (by die sportskool), die oornaggeriewe was netjies, en ek beveel beslis die restaurant aan vir ontbyt en aandete.

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Conveniently close to sports fields, neat overnight facilities and the restaurant offers value for money.

I stayed here during my son's cricket tour (at the sports school), the overnight facilities were neat, and I definitely recommend the restaurant for breakfast and dinner.

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Craig R - May 2015
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Craig R
Family with young children

Lovely place.

Really had a good time really good food good staff had a lovely experience, just that it was a bit of a short holiday next time will book for a longer period.

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Willie K - Apr 2015
Overall rating
Cleanliness
4/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Willie K
Family with young children

Verwag gemiddeld en jy sal nie teleurgesteld wees nie.

Ons was vir 'n naweek by Sundown Ranch en dit was 'n gemengde ervaring. Die positiewe: Die kamer was skoon en gerieflik. Die hotel is ook baie skoon en tuin goed versorg by die swembad area. Ontvangs het seker gemaak ons waentjie met produksie dekor is veilig vir die naweek en uit hul pad gegaan om ons gerus te stel dat dit opgepas sal word. Die restaurant kos se kwaliteit is goed genoeg met 'n aanvaarbare verskeidenheid. Daar is 'n kroeg met grootskerm om sport te kyk. Daar is 'n groot swembad vir die kinders. Maar, die negatiewe: Op die eerste aand moes ek 3 keer ontvangs bel om dinge soos die TV afstandbeheerder, genoeg handdoeke en koffie uit te sorteer. Op die tweede dag het ek dit maar net gelos - daar word nie baie aandag aan basiese detail gegee nie. Die hotel is oud en meubels ens. het aandag nodig. Die TV kanale is beperk, veral as jy kinders het. As dit koud is en die kinders kan nie swem nie, is daar ook nie iets anders vir hulle om te doen nie. Geen klimrame of ander speelplek nie. Ontvangs het vir ons gesê dat ons nie die tennis/netbalbane mag gebruik nie, want dit is vir die skoolgroepe. Algemeen: As jy naby Sun City wil oornag, maar nie baie tyd by die hotel gaan wees nie, dan is Sundown Ranch seker nie 'n slegte keuse nie. Wees net matig met jou verwagtinge en jy sal tevrede wees.

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Expect average and you won't be disappointed.

We stayed at Sundown Ranch for a weekend and it was a mixed experience. The positives: The room was clean and comfortable. The hotel is also very clean and garden well maintained by the pool area. Reception made sure our trailer with production decor was safe for the weekend and went out of their way to reassure us that it would be taken care of. The restaurant's food quality is good enough with an acceptable variety. There is a bar with a big screen to watch sports. There is a large swimming pool for the children. But, the negative: On the first night I had to call reception 3 times to sort out things like the TV remote control, enough towels and coffee. On the second day I just left it - not much attention is paid to basic detail. The hotel is old and furniture etc. needs attention The TV channels are limited, especially if you have children. If it's cold and the kids can't swim, there's nothing else for them to do either. No climbing frames or other play area. Reception told us that we are not allowed to use the tennis/netball courts as they are for the school groups. General: If you want to spend the night near Sun City, but won't be at the hotel much time, then Sundown Ranch is probably not a bad choice. Just be moderate with your expectations and you will be satisfied.

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Susan B - Apr 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Susan B
On business

My stay was excellent!

You can put more coffee in the rooms. Food at restaurant was very good, the service was also good and staff were were friendly.

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Mitzi M - Apr 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mitzi M
Large group

Our stay exceeded our expectations. Its was wonderful!

It was wonderful. Wow, don’t even talk about the food – it was above average and I would recommend Sundown Ranch Hotel to anybody and everybody as its rates are excellent. We had a great stay.

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Johann S - Feb 2015
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Johann S
On business

Diens by ontvangs is swak.

Daar was ook geen water in die kamers nie. Die gange is vuil. Die kamers was onnet en linne was oud en geskeur. Kamers is baie verouderd. Daar was geen warm water toe die water wel herstel is nie. Ontbyt was teleurstellend.

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Service at reception is poor.

There was also no water in the rooms. The corridors are dirty. The rooms were dirty and linen was old and torn. Rooms are very outdated. There was no hot water when the water was restored. Breakfast was disappointing.

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Walter S - Jan 2015
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
4/5
Walter S
With spouse/partner

Wonderful staff members

My wife and I had a wonderful stay. Staff members very friendly and professional. Just few things to bring to management's attention.we checked in at 16:00 but the room was given to us had a smoky smell lingering in it. We noticed couple of spiders by the main passage which is an indication of lack of pest control. Other than that the service was superb and the booking was very easy to make.

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Estelle C - Jan 2015
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
3/5
Value for money
3/5
Estelle C
With spouse/partner

Oornag op pad na Pilanesberg.

Kos en personeel baie goed. Kamer baie verwaarloos en vreemde reuk.

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Overnight on the way to Pilanesberg.

Food and staff very good. Room very neglected and strange smell.

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Rene E - Dec 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rene E
Family with young children

Alles was baie skoon en netjies en die plek het ons almal aangenaam verras met sy skoon kamers, lekker kos en vriendelikheid.

Ons doelwit was maklike naby verblyf aan Sun City en hierdie het perfek gewerk!

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Everything was very clean and tidy and the place pleasantly surprised us all with its clean rooms, good food and friendliness.

Our goal was easy accommodation close to Sun City and this worked perfectly!

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Marietjie C - Dec 2014
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
3/5
Marietjie C
Family with young children

Baie naby aan Sun City met 'n baie lekker ontbyt!

Goeie waarde vir geld en rustig.

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Very close to Sun City with a very nice breakfast!

Good value for money and peaceful.

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Martin V - Dec 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Martin V
Family with young children

Bekostigbaar en rustige omgewing.

Baie bekostigbaar. Omgewing rustig tog naby winkels en wildsplase. Kos uitstekend. Swembad baie groot en toeganklik vir almal.

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Affordable and peaceful environment.

Very affordable. Quiet environment yet close to shops and game farms. Food excellent. Swimming pool very large and accessible to everyone.

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Charmaine L - Dec 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charmaine L

Will stay there again.

The bar at the poolside could need some attention. We had to put chairs and table together to sit there. Dinner and breakfast...very nice, lovely atmosphere.

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Floris V - Dec 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
4/5
Floris V
With spouse/partner

Gerieflik en billik.

Die plek is goed geleë vir oornagverblyf as jy Sun CIty besoek. Die personeel is vriendelik en hulpvaardig.

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Convenient and fair.

The place is well located for overnight stay if you are visiting Sun CIty. The staff are friendly and helpful.

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Michael Y - Nov 2014
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Michael Y
With spouse/partner

You get what you pay for.

Basically, for a value for money sleep over, it is fine. Breakfast was great. However, there is an underlying smell which gives the feeling of the hotel being dirty - but admittedly it was clean. Think it's just that the hotel is getting old.

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Sonet S - Sep 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Sonet S
Family with teenagers

I enjoyed our stay here

Overall everything is good here. Friendly staff and the hotel was clean. Just think they must work faster in the restaurants on the cooking and serving of foods as we waited too long our food to arrive.

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Retha S - Jul 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Retha S
On business

Lekke!

Ons het baie lekker gebly. Ons het kliënte van Amerika hier gehad en hulle het dit baie geniet. Sal weer by julle kom oorslaap!

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Leaks!

We had a very nice stay. We had customers from America here and they really enjoyed it. Will stay with you again!

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Alrika D - Jul 2014
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Alrika D
Family with young children

It was a perfect few days at Sundown Ranch Hotel

We enjoyed our stay and the booking was flawless.

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Hennie P - Apr 2014
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Hennie P
Family with young children

Great value for money

Friendly and helpful staff, great value for your money and ideal location for your visit to Sun city or the Pilansberg Game Reserve. Booking process also needs to be complimented. Facility needs a little but of renovation but otherwise clean and functional.

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Nelis H - Apr 2014
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Nelis H
Family with young children

Reasonable priced and very close to Sun City - Will stay again

Had a very nice stay, food was lovely. We love to go to Sun City and this is very close - 10 km. We stayed in a family room, only two things we didn't like - air-con was squeaking and the shower head was not flowing to full capacity. Must add we only slept there, during the days we were out. We got a 70's feeling of the hotel - if you are the modern guy this will definitely be something to adapt to.

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Busi T - Apr 2014
Overall rating
Cleanliness
3/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
3/5
Busi T
With spouse/partner

Good hotel but in desperate need of renovations

The hotel staff are very friendly and the room and hotel it is kept clean but the building needs renovations and the bed was extremely uncomfortable. Proximity to Sun City & other attractions is great and it was easy to find but they really need to renovate or at least get new beds. I wouldn't recommend it to friends because there are other hotels on the same road that are most probably more modern with better facilities at the same price.

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Popsy G - Apr 2014
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
3/5
Popsy G
With friends

Good - A truly great experience.

Experience was good. However, even though its a 3 star by TGCSA, the layout isn't fantastic - but the atmosphere and hospitality was super! The food was divine and that to us is the most important thing.

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Arlette M - Apr 2014
Overall rating
Cleanliness
3/5
Service
4/5
Location
3/5
Safety
3/5
Value for money
4/5
Arlette M
Family with young children

Good service, food was good

Welcome very good, food very good, rooms clean but smelled of smoke, and the bathrooms to me felt old and not very clean.

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From
R2 542
per night, for 2 ppl
From
From R2 542
per night, for 2 ppl
From
R2 542
per night, for 2 ppl
Make a Booking
  • Capacity: 86 people
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: R565, BOSHOEK, 0301, North West
  • All ages welcome
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA4291fb57a20b18a4e2e48216e9eaa15ac7990093cffde700ac42ef4107759be8fb4c987733d49f433bd9c52651bc430b8afe?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R2 542 per night, for 2 ppl 91 5 1 4 R565 BOSHOEK 0301 North West 021 201 8901 14:00-22:00 10:00 -25.431020988149 27.080446732839