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+30

B&B in Chelmsfordville

Queenz Bed and Breakfast

Resensies

3.5/ 5

Gebaseer op 5 resensies

Goed

Netheid

3.4

Ligging

3.6

Waarde vir geld

3.0

Diens

3.4

Veiligheid

4.0

Rodney S

Kort verblyf ⋅ Saam met lewensmaat

1.4

Jan 2026

It was bad - no clean sheets and towels and the room was not cleaned. Unfortunately, my experience did not meet the standards advertised or reasonably expected. Poor cleanliness, lack of basic amenities. I had to ask for room service - basic things, clean sheets and towels, and they said I have to pay an additional fee for that. Given the circumstances, I believe the service provided was below acceptable standards. I would appreciate your feedback on how this matter can be resolved, whether through a refund or partial compensation.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

1.0

Diens

1.0

Ligging

1.0

Veiligheid

3.0

Waarde vir geld

1.0

Kamer bespreek

Kamer 3

Sien gasheer se antwoord

anthony

Queenz Bed and Breakfast

Thank you for taking the time to share your concerns regarding your recent stay at Queenz Bed and Breakfast. Please accept our sincere apologies for any dissatisfaction or discomfort you may have experienced. We value all guest feedback, as it allows us to reflect and continually improve our service standards. We would, however, like to respectfully provide clarity on a few important matters relating to your stay. Upon your arrival, your room was thoroughly prepared and inspected to ensure it met our cleanliness and hospitality standards. In addition, we extended courtesy and flexibility by allowing you to check in well beyond the stipulated check-in time, as a gesture of goodwill. Queenz Bed and Breakfast operates with clearly communicated house rules, including cleaning schedules, service provisions, and environmental practices. These rules are visibly displayed within the establishment and are also published on our official website and booking platforms to ensure transparency prior to and during a guest’s stay. As stipulated, thorough room cleaning is conducted every third day, and this policy is applied consistently to all guests. We further wish to highlight that, as an establishment operating within a water-scarce country, we are deeply conscious of responsible water usage and environmental sustainability. Our cleaning schedules and operational practices are designed to balance guest comfort with our responsibility to conserve water and minimise environmental impact. This is a matter we treat with great sensitivity and seriousness. In addition, we place a high priority on guest privacy. Our cleaning staff do not enter rooms when guests leave with their room keys, as this is widely understood to indicate a preference for privacy. This practice is strictly observed in order to respect our guests’ personal space. With regard to room service and breakfast, these services are provided strictly upon request at the time of arrival, as clearly outlined in our house rules. Unfortunately, no such request was made during your stay. While we regret that your experience did not meet your personal expectations, we must respectfully state that refunds are not offered once a stay has been completed, particularly where services were rendered in accordance with clearly communicated policies. We also hold the integrity and reputation of our establishment in high regard and do not appreciate representations that we believe to be inaccurate or misleading. We remain committed to providing honest, respectful, and consistent service to all our guests and trust that this response offers clarity regarding the matters raised. Thank you once again for your feedback. We wish you well in your future travels. Yours sincerely, Management Queenz Bed and Breakfast

Sifiso M

1 nag ⋅ Saam met lewensmaat

4.4

Nov 2024

Good. Our stay was good and their service was okay.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

3.0

Mario T

1 nag ⋅ Besigheidsreis

2.4

Mrt 2022

Not the best place to stay. Very small. Not warmly welcomed/check-in in the parking lot and quick to tell me I know I have to be out by 10 the next day. The ceiling fan made a big noise. I was informed 19h00 there will be load-shedding from 20h00 ( which is ok as we're used to it ), the WiFi has back up, there was a rechargeable light and candle in the room. So when the lights were off I discovered the light was not charged, and there were no matches/lighter to light the candle. There were no "legs" on the base of the bed. The courtyard was behind my bathroom and now and again could hear things dropping/making noise. Next morning 06h00 there was load-shedding again which nobody informed me of. When I wanted to go hand the keys back at 07h20 there was nobody at reception or it was still closed.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

3.0

Diens

2.0

Ligging

2.0

Veiligheid

3.0

Waarde vir geld

2.0

Kamer bespreek