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+61
Hotel in Northern Drakensberg

Mont-Aux-Sources Hotel

Reviews

3.8/ 5

Based on 25 reviews

Good
Cleanliness
3.6
Location
4.5
Value for money
3.2
Service
3.2
Safety
4.3
Annelise S
1 night stay ⋅ Family with young children
5.0
Mar 2019

Beautiful nature. Beautiful place, breathtaking nature.

Pragtige natuur. Pragtige plek, asemrowende natuur.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Dirk T
Short stay ⋅ With partner
2.6
Apr 2019

Not at all what we expected and will definitely think twice before using this accommodation again. Upon our arrival at approximately 3:35 p.m., no reception staff was available. We had to look everywhere for someone to book us in. After almost 20 minutes we were able to locate someone to help us. There were no welcome drinks available as advertised. No coffee and milk available in the room and we had to ask reception for it. The dining room's tablecloths and napkins were not clean and we had to ask for the napkins to be changed. The person who had to do it was not very friendly. Furthermore, the dining hall was a playground for small children whose parents did not control them and one had to walk carefully not to step on one who was lying on the floor. The shower head in the room had been replaced by someone who didn't know what he was doing so the whole floor was under water when you finished showering. The air conditioner cannot heat and the room was quite cold. Can be quite a problem in winter. No heater was available during inquiry and all I had to hear was "sorry".

Glad nie wat ons verwag het nie en sal vir seker twee keer dink voordat ons weer van hierdie akkommodasie gebruik maak. Met ons aankoms teen ongeveer 15:35 was geen ontvangspersoneel beskikbaar nie. Ons moes oral soek na iemand om ons in te boek. Na bykans 20 minute kon ons iemand opspoor om ons te help. Daar was geen verwelkomingsdrankies beskikbaar soos geadverteer nie. Geen koffie en melk in die kamer beskikbaar nie en moes ons ontvangs daarvoor vra. Die eetsaal se tafeldoeke en servette was nie skoon nie en moes ons vra dat die servette geruil word. Die persoon wat dit moes doen was nie baie vriendelik nie. Verder was die eetsaal 'n speelplek vir klein kindertjies wie se ouers hulle nie beheer het nie en mens moes versigtig loop om nie een raak te trap wat op die vloer gelê het nie. Die stortkop in die kamer was deur iemand vervang wat nie geweet het wat hy doen nie sodat die hele vloer onder water was wanneer jy klaar gestort het. Die lugreëling kan nie verhit nie en die kamer was redelik koud. Kan nogal 'n probleem wees in die winter. Geen verwarmer was beskikbaar tydens navraag nie en al wat ek moes hoor is "sorry".

This review has been automatically translated using Google.
Cleanliness
2.0
Service
1.0
Location
5.0
Safety
2.0
Value for money
3.0
Zandile
Mont-Aux-Sources Hotel

Good Afternoon Dirk I would like to thank you for providing us with valuable information about your stay. First of all, I would like to apologize for the inconvenience and can tell you that we have made many changes. We are currently training the staff to ensure that no further inconvenience is caused to our clients. We are currently working to speed up our maintenance more pro actively that we have problems. Thank you very much again

Gooie Middag Dirk Ek will u graag bedank dat u vir ons wardevolle inligting oor u verblyf verskaf . Ek will eersten omverskooning vra vir die ongerief en kan vir u sê dat ons all baie veranderinge aangebring het. Ons is huidiglik besig om die personeel op te ly om te verseker dat daar nie verdere ongerief aan ons kliente veroorsaak word nie. Ons is tans besig om ons instandhouding meer pro aktief te versnel dat ons probleme verhoud . Weerens baie dankie

This review has been automatically translated using Google.
Jacques P
Short stay ⋅ Family with young children
1.8
Jan 2019

Disgusting! Dirtiest place I have ever seen!

Walglik! Vuilste plek wat ek ooit gesien het!

This review has been automatically translated using Google.
Cleanliness
1.0
Service
1.0
Location
4.0
Safety
2.0
Value for money
1.0
Room stayed in
Chalet
Zandile
Mont-Aux-Sources Hotel

Dear Jacques, My apologies for the inconvenience you have experienced. We are in the process of making upgrades in the new year that will improve our customers' experience. May I wish you a very happy new year

Geagte Jacques, My omverskooning vir die ongerief wat u ondervind het. Ons is in die prosees om opgraderings aan te bring in die nuwe jaar wat ons kliente se ondervinding sal verbeter. Mag ek u n voerspoedige nuwe jaar toeweens

This review has been automatically translated using Google.
Tjaart V
Short stay ⋅ With partner
5.0
Jul 2018

It's a battery recharging experience. Are you looking for space, are you looking for rest - visit the mountains at Mont-Aux-Sources Hotel.

Dit is 'n battery-herlaai-ondervinding. Soek jy ruimte, soek jy rus - besoek die berge by Mont-Aux-Sources Hotel.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Pieter B
1 night stay ⋅ With partner
4.4
Apr 2018

Very nice. Very nice, staff are friendly and helpful.

Baie lekker. Baie lekker, personeel is vriendelik en behulpsaam.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
3.0
Safety
5.0
Value for money
4.0
Elizabeth H
Short stay ⋅ With friends
4.0
Dec 2018

So much potential The manager is friendly and on-hand to settle disputes. He is busy turning the hotel around to meet it's full potential. Stunning location in the Drakensberg, but improvements are needed. Breakfasts weren't kept warm. Staff aren't all clued up about the hotel and can't handle all queries. The bar has some inefficient staff running the tabs, so much confusion came in there. Looking forward to the improvements from the manager over the next few months to bring the hotel back to good quality and to meet the potential that it so clearly can offer.

Cleanliness
4.0
Service
3.0
Location
5.0
Safety
5.0
Value for money
3.0
Anonymous Guest
Short stay ⋅ With partner
3.8
Jan 2018

Cleanliness
3.0
Service
3.0
Location
5.0
Safety
5.0
Value for money
3.0
Hannes W
Short stay ⋅ With partner
3.4
Oct 2018

Nice hotel but poor restaurant. We are not full of fiemies and travel a lot and camp a lot. Hotel is nice and clean - first night too few towels - only one cup for coffee in room - can overlook it but restaurant. First night's buffet was poor quality, very tough meat etc. I just ate a bread roll (without butter because there wasn't any) to fill magic. Second night's buffet was very good quality, last night's buffet was pathetic. Small sticky pieces of so-called barbecue meat - did not eat at all. Worst of all there is no wine list available. You take what is there, without knowing what it costs and then the stock is still low but you pay for a more expensive type of wine than you get! "Because that's all price that's on system!" The poor waiters try their best but have to take the "hits" together for the poor management and food quality of the kitchen. Had an appointment with manager next morning at 10 o'clock but he didn't show up.

Mooi hotel maar swak restaurant. Ons is nie vol fiemies mense nie en reis baie en kamp baie. Hotel is mooi en skoon - eerste aand te min handdoeke - slegs een koppie vir koffie in kamer - kan dit nog oorsien maar restaurant. Eerste aand se buffet was swak gehalte, baie taai vleis ens. Ek het maar 'n broodrolletjie (sonder botter want daar was nie) geëet om magie te vul. Tweede aand se buffet was baie goeie gehalte, laaste aand se buffet was pateties. Klein taai stukkies sogenaamde braaivleis - het glad nie geëet nie. Ergste van alles daar is geen wynlys beskikbaar nie. Jy vat wat daar is, sonder dat jy weet wat dit kos en dan is die voorraad nog min maar jy betaal vir 'n duurder tipe wyn as wat jy kry! "Want dit is al prys wat op sisteem is!" Die arme kelners probeer hulle bes maar moet aanmekaar die "houe" vat vir die swak bestuur en kosgehalte van die kombuis. Het 'n afspraak met bestuurder gehad volgende oggend 10 uur maar hy het nie opgedaag nie.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
4.0
Safety
3.0
Value for money
3.0
Madi V
Short stay ⋅ With partner
3.2
Mar 2018

Lots of potential, but needs more flexibility around the visitor's needs. No alternative to a R200/head buffet dinner that is not equipped for "banting". No room service of any kind. Bar not open (for even coffee) before 10:00 in the morning, but you have to be out of your room by 10:00. Breakfast has only one chef making eggs/omelets, and it happens one at a time, so each person who wants to eat egg waits 15-20 min. The hotel has loads of potential but needs better customer service. After they cleaned the room, neither our towels nor self-help coffee were replaced.

Baie potensiaal, maar benodig meer buigbaarheid rondom die besoeker se behoeftes. Geen alternatief as R200/kop buffet-aandete wat nie toegerus is vir "banting" nie. Geen kamerdiens van enige aard. Kroeg nie oop (vir selfs koffie) voor 10:00 in die oggend, maar jy moet reeds 10:00 uit jou kamer wees. Ontbyt het slegs een sjef wat eiers/omelette maak, en dit gebeur een op 'n slag, dus wag elke persoon wat wil eier eet 15-20 min. Die hotel het hope potensiaal, maar benodig beter kliëntediens. Na hul die kamer skoongemaak het, was nie ons handdoeke of selfhelp koffie vervang nie.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
2.0
Location
4.0
Safety
5.0
Value for money
2.0
Jan N
Short stay
3.0
Dec 2018

Disappointing. Cottages neglected, fans dirty, no air conditioning in living room. Refrigerator shelves broken. broken glasses. Cutlery incomplete. Pillowcases had marks. Window broken. Not worth the money. Environment is beautiful.

Teleurstellend. Huisies verwaarloos, waaiers vuil, geen lugreëling in sitkamer. Yskas se rakke gebreek. glase stukkend. Eetgerei onvolledig. Kussingslope het merke opgehad. Venster gebreek. Nie die geld werd nie. Omgewing is pragtig.

This review has been automatically translated using Google.
Cleanliness
2.0
Service
2.0
Location
5.0
Safety
4.0
Value for money
2.0
Room stayed in
Chalet
Zandile
Mont-Aux-Sources Hotel

Dear client, I apologize for the inconvenience you experienced and can guarantee you that this is not the type of service we generally provide at Mont Aux Sources. We are in the process of improving the Hotel and Chalet rooms and installing air conditioning. I will address the employee who serviced your chalet and ensure that they will be trained once again to deliver hit service. I wish you and your family a prosperous new year.

Geagte klient, Ek vra om verskoning vir die ongerief wat u ervaar het en kan jou waarborg dat dit nie die tipe diens is wat ons as Mont Aux Sources oor die algemeen lewer nie. Ons is in die proses om die Hotel en Chalet kamers te verbeter en lugreëling te installeer. Ek sal die werknemer aanspreek wat u chalet gediens het en verseker dat hulle weerens opgelei sal word om treffer diens te lewer. Ek wens u en u familie 'n voorspoedige nuwe jaar toe.

This review has been automatically translated using Google.

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3.8/5

Zandile Verified

Properties 4

Reviews 64

On LekkeSlaap 16 years

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From
R 698
per night, for 2 ppl

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From R 698
per night, for 2 ppl
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From
R 698
per night, for 2 ppl
Reserve

off R74, Northern Drakensburg, Bergville, 3350, KwaZulu-Natal

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  • Sleeps 175 guests
  • All ages welcome
  • Check-in: 14:00 to 00:00
    Check-out: 10:00
  • TGCSA rating:
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAf0899954a98e3dd86dd24a0acc4fc690c9649adc81ef60f3a0e7117ba89cbe59acd3825490881c24f07a0cf77aec0dea13b0?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R698 per night, for 2 ppl 25 5 1 4 off R74 Northern Drakensburg 3350 KwaZulu-Natal 021 201 8901 14:00-00:00 10:00 -28.661765193047 28.999354607132
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