Ramsgate Rendezvous 13

Ramsgate Rendezvous 13 se terugvoer

Hi Anny,

Thank you for your valued feedback.

The units that we rent out are furnished and equipped by the owners as per their liking, and unfortunately unit 13 does not supply towels. There are fleece blankets on each bed, but I will ask the owner if we could purchase warmer ones for colder days.
I am aware that the Wi-Fi and cellphone reception is not good in that complex, but there is reception if you are close to the patio area. However there are other units in the complex that have fibre installed, so if you needed Wi-Fi you could have booked unit 3. We are not aware of any dirty blanket in a cupboard but I will follow up with our housekeeper and make sure it is removed and washed.
Unfortunately when I contacted the owner of this unit she does not want any pets staying there. We spoke about it and you said it was fine, that you will make another plan with your dog, otherwise I could have moved you to another unit that allows pets as we have a wide range of pet-friendly accommodation. I know that the owners of that complex may bring with their own pets and certain of the units do allow small pets, as far as I know one small dog is allowed. There have been previous issues with pets so I know they made the rules stricter, which includes imposed fines if litter is not picked up, but unfortunately this unit does not allow pets.

Thank you for staying with us and we hope we can accommodate you again soon.

Regards,
Mandy.

Ramsgate Rendezvous 13 se terugvoer

Hi Andrew,

We thank you for your valued enquiry. It is a pity that you did not contact us regarding your concerns during your 10 day stay, as we would have immediately seen to your request. I am not aware of any stained linen as all linen in that unit is white, but we will check it all again, and replace if needs be. We hope to accommodate you again in the future.

Regards,
Mandy.

Ramsgate Rendezvous 13 se terugvoer

Hi,

Ons is so bly julle het n lekker vakansie gehad.
Ons sal plastiek borde en koppies in die eenheid sit, dankie vir die voorstel.

Groete,
Mandy,

Ramsgate Rendezvous 13 se terugvoer

We thank you for your valued feedback and would like to respond as follows:

I checked with the caretaker and the water pressure was low as there was a water break over the weekend and you were on tank water for a while, not municipal water.
The cellphone reception is somewhat of an issue in that area, but if you go closer to the patio people normally pick up reception, and owners always arrive with their own router and have internet reception, so I am really not sure why you were unable to pick up any reception, it could possibly be because of the bad weather?
The TV is advertised as not having DSTV and that you can hire or bring your own HD decoder, but unfortunately it is not PVR or Explora compatible.
The Weber braai is for the guests to use if they want to braai on the patio, but there are also other braai facilities at the swimming pool area.
We hope that, even though you had a few hiccups with the accommodation, that we will be able to accommodate you in future?