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+233
Lodge in Hartbeespoort

Hartbeespoort Country Hotel and Spa

Reviews

3.9/ 5

Based on 258 reviews

Good
Cleanliness
3.7
Location
4.1
Value for money
3.6
Service
3.9
Safety
4.1
Samantha V
Short stay ⋅ Family with teenagers
5.0
May 2026

Amazing family stay, highly recommend, will definitely be back. Exceptional, never been disappointed, everything was on point, clean and neat, assistance as and when required, staff was friendly and professional, office staff just as great. This is definitely a highly recommended place, they now have spa treatments and didn't get the chance to do it this weekend but will definitely be back. This is definitely a highly recommended place, nice family getaway, peaceful and fully equipped.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
6 to 8 Sleeper Jabul...
Tanya J
Short stay ⋅ With partner
5.0
Apr 2026

Very Nice. Lovely Gardens and Birds.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Zanzibar 2 x bedroom...
Rene L
Short stay ⋅ With partner
5.0
Mar 2026

Was very pleasant, service is excellent, would go back any day. See stars.

Was baie aangenaam, diens is uitstekend, sal enige dag teruggaan. Sien sterre.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
10 Sleeper Costa Ric...
Harry
Hartbeespoort Country Hotel and Spa

Thank you very much for the nice review. We are so grateful that you enjoyed your stay with us.

Baie dankie vir die mooi review. Ons is so dankbaar julle het dit by ons geniet.

This review has been automatically translated using Google.
Anonymous Guest
Short stay ⋅ With friends
4.8
Apr 2026

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Zanzibar 2 x bedroom...
Harry
Hartbeespoort Country Hotel and Spa
Ons is so bly julle het dit hier by ons geniet.
Joey S
Short stay ⋅ With partner
4.6
Mar 2026

Quiet getaway from the busy city life!!! We had a nice stay. The place was neat, just few windows. The 1 room had no window at all. We also didn't know there wouldn't be dishwashing soap for the dishes, because all the website places provide it.

Stil wegbreek van die stad se besige lewe af!!! Ons het lekker gebly. Die plek was netjies, net min vensters. Die 1 kamer het gladnie 'n venster gehad nie. Ons het ook nie geweet daar gaan nie opwasseep vir die skottelgoed wees nie, want al die webtuiste plekkies verskaf dit.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Zanzibar 2 x bedroom...
Harry
Hartbeespoort Country Hotel and Spa

Good day Joey, thank you very much for your feedback – we really appreciate it. I am really sorry to hear that there was no soap in your room. We usually provide dish soap as well as toilet paper in all our rooms; we will look into the matter. Kind regards.

Goeiedag Joey, baie dankie vir u terugvoer – ons waardeer dit opreg. Ek is opreg jammer om te hoor dat daar nie seep in julle kamer was nie. Ons voorsien gewoonlik skottelgoedseep sowel as toiletpapier in al ons kamers; ons sal aandag gee aan die saak. Vriendelike groete.

This review has been automatically translated using Google.
Marelize D
Short stay ⋅ Family with young children
4.4
Apr 2026

Bad. Insects and worms fell from the thatched roof to the room. I had to sleep in the car with my elder daughter. Thatched roofs not serviced. The rooms don't have mops to clean in case you spill water/liquid. Toilet pipes were leaking.

Cleanliness
3.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Lallapanzi 2 thatchr...
Anonymous Guest
Short stay ⋅ With partner
3.4
Jan 2026

Cleanliness
1.0
Service
5.0
Location
3.0
Safety
5.0
Value for money
3.0
Room stayed in
Lady Lavendar overni...
Harry
Hartbeespoort Country Hotel and Spa
Hi Sajjad, Thanks for your review - although we are a bit confused as you left us an "excellent 5-star" review on departure in our review book? The pictures on the website are exactly the same as what the room looks like. You booked Lady Lavendar through LekkeSlaap and you stayed in Lady Lavendar - may we please ask what was different from the pictures on the website? We honestly thought that you had enjoyed your stay as you didn't indicate anything else.
Loraine R
Short stay ⋅ On business
2.4
Apr 2026

Disappointment and inconvenience. The accommodation is not up to standard at all. Everything in the unit is literally falling apart, it is so old and worn out. It was also not clean. Although the cleaner came to clean daily, it is only a superficial cleaning. The place needs a deep cleaning and upgrading. The price does not justify what we received. This accommodation does not belong on the website. The staff was very friendly, and the garden is beautiful, but it cannot compensate for the inconvenience.

Teleurstelling en ongerief. Die akkommodasie is glad nie op standaard nie. Alles in die eenheid val letterlik uitmekaar, dit is so oud en gedaan. Dit was ook nie skoon nie. Alhoewel die skoonmaker daagliks kom skoonmaak het, is dit net 'n bolangse skoonmaak. Die plek kort 'n in diepte skoonmaak en opgradering. Die prys regverdig glad nie wat ons ontvang het nie. Hierdie verblyf hoort nie op die webtuiste nie. Die personeel was baie vriendelik, en die tuin is pragtig, maar dit kan nie vergoed vir die ongerief nie.

This review has been automatically translated using Google.
Cleanliness
1.0
Service
2.0
Location
4.0
Safety
4.0
Value for money
1.0
Room stayed in
Garden Suite no 3
Pieter Z
Short stay ⋅ With partner
2.4
Feb 2026

It was poor! Air conditioning not working, no hot water. Would not recommend! Below average! Mattress is done!

Dit was swak! Lugreeling werk nie, geen warm water. Sal dit nie aanbeveel nie! Ondergemiddeld! Matras is gaar!

This review has been automatically translated using Google.
Cleanliness
2.0
Service
1.0
Location
3.0
Safety
5.0
Value for money
1.0
Room stayed in
Je Taime Romantic Ov...
Harry
Hartbeespoort Country Hotel and Spa

Thank you for the feedback, although it is not always what we want to hear, we see it in a good light which enables us to make improvements where necessary. Just a few quick points regarding what you mentioned here - we were unfortunately not aware of the air conditioning not working properly, and regarding the hot water - the problem unfortunately arose over the weekend when you were there (Murphy's law). The geyser has since been completely replaced and fixed, as has the mattress which was not comfortable for you - your comment is the first we have become aware of, and an investigation will certainly be carried out, and the mattress/bed will be completely replaced if necessary. We therefore apologise for the inconvenience and look forward to welcoming you back in the future. Kind regards! Management

Dankie vir die terugvoering, hoewel dit nie altyd is wat ons wil hoor nie, sien ons dit in 'n goeie lig wat ons instaat stel om verbeteringe aan te bring waar nodig. Net 'n paar vinnige punte m.b.t. wat jy hier genoem het - ons was ongelukkig nie bewus van die lugreëling wat nie goed gewerk het nie, en wat die warm water aanbetref - die probleem het ongelukkig die naweek ontstaan toe julle daar was (Murphy's law). Die geyser is intussen heeltemal vervang en reggestel, asook die matras wat nie vir julle gemaklik was nie - julle opmerking is die eerste waarvan ons bewus geword het, en daar gaan beslis ook ondersoek ingestel word, en die matras/bed geheel en al vervang word indien nodig. Ons vra dus om verskoning vir die ongerief en verwelkom julle graag terug in die toekoms. Vriendelike groete! Bestuur

This review has been automatically translated using Google.
Martie N
Short stay ⋅ With partner
1.0
Jun 2026

Horrible experience ever in a "Hotel" or accommodation!!!!!! NO, this was the worst experience of my life. The website should please remove this "hotel" from their books. The "spa" too!! This place is a backpackers at its best. The rooms are cold and not clean. The floor covering consists of thin, washed out small bath mats. They do not cater for winter guests!! We voiced our opinion and were told that they will NOT listen to the faults, because she is loyal to her job. No chef came to ask us about the horrible breakfast. Viennas, oily eggs and a burnt strip of bacon. All I could eat was the toast, while their dogs and cats sat under the table, scavenging and stinking. For the price we paid, it was horrible. We were also supposed to book for two nights, but could not manage to experience another night like that. So we found other accommodation and paid less for a wonderful place that was warm and provided coffee, tea, shower gel, etc. The gardens are unkempt. There is NOTHING about the place you paid R2 750.00 for two nights. The "garden rooms" are old, cold stables with an upper/lower door. No windows. They moved us to another room for an extra R200 per night with windows that are broken above the bed and sealed with silicone, of which I have photos! The windows let the wind in on our heads, because there is not even a headboard. The spa was the worst!! For a R480.00 neck/back massage, I was put in a white plastic chair with a towel over it. The lady massaged me from my shoulders to my head for 30 minutes – ON THE CHAIR! No relaxing massage!!

Horibale ondervinding nog ooit in 'n "Hotel" of verblyf !!!!!! NEE, hierdie was die slegste ondervinding in my lewe. Die webtuiste moet asseblief hierdie "hotel" van hul boeke skrap. Die "spa" ook!! Hierdie plek is 'n backpackers op sy beste. Die kamers is koud en nie skoon nie. Die vloerbedekking bestaan uit dun, uitgewaste klein badmatjies. Hulle maak geen voorsiening vir wintergaste nie!! Ons het ons mening gelug en daar is vir ons gesê hulle gaan NIE luister na die foute nie, want sy is lojaal teenoor haar werk. Geen sjef het ons kom vra oor die horribele ontbyt nie. Viennas, olierige eiers en 'n gebrande repie spek. Al wat ek kon eet, was die roosterbrood, terwyl hul honde en katte onder die tafel sit en aas en stink. Vir die prys wat ons betaal het, was dit horribel. Ons moes ook vir twee aande bespreek, maar kon dit nie regkry om nog so 'n nag te beleef nie. Daarom het ons ander verblyf gaan kry en minder betaal vir 'n wonderlike plek wat warm was en voorsien het in koffie, tee, stortseep, ensovoorts. Die tuine is onversorg. Daar is NIKS aan die plek waarvoor jy R2 750.00 vir twee aande betaal het nie. Die "garden kamers" is ou, koue stalle met 'n bo-/onderdeur. Geen vensters nie. Hulle het ons teen R200 ekstra per nag na 'n ander kamer geskuif met vensters wat stukkend is bo die bed en met silikoon toegeplak is, waarvan ek foto's het! Die vensters het wind op ons koppe ingelaat, want daar is nie eens 'n kopstuk nie. Die spa was die ergste!! Vir R480.00 se nek-/rugmassering is daar vir my 'n wit plastiekstoel neergesit met 'n handdoek oor. Die dame het my van my skouers af na my kop toe gemasseer vir 30 minute – OP DIE STOEL! Geen ontspannende massering nie!!

This review has been automatically translated using Google.
Cleanliness
1.0
Service
1.0
Location
1.0
Safety
1.0
Value for money
1.0
Room stayed in
Garden Suite no 1
Harry
Hartbeespoort Country Hotel and Spa

Thank you for taking the time to write a review. We appreciate all feedback as it helps us to continually improve. However, we also believe that reviews should be honest, balanced and factually accurate. Unfortunately, several of the statements in this review are not true. The chef and owner personally inquired at your table during breakfast about your experience and whether everything was to your liking. This visit was witnessed by several witnesses and is also confirmed by our security cameras. Therefore, to claim that no one inquired about the breakfast or service is simply not correct. Furthermore, we are clearly advertised as a semi-self-catering/self-catering unit, and therefore certain items such as coffee, tea and other hotel amenities are not provided as standard in the rooms. We always try to make our guests aware of this information in advance to avoid any misunderstandings. In regards to the winter conditions, the owner personally provided you with an extra thick winter blanket as well as a heater to make your stay more comfortable. It is unfortunate that these efforts were not mentioned in your review. We take all comments seriously and recognize that no business is perfect. That said, we believe that approximately 90% of the statements in this review are factually inaccurate and do not do justice to the service and hospitality provided to you. We have been proudly welcoming guests for over 20 years, and we are grateful for the thousands of positive experiences shared over the years. Our focus remains on treating every guest with respect, kindness, and genuine hospitality. We hold no grudges and sincerely wish you nothing but the best for the future. We will continue to grow, improve, and provide the same passionate service that we have provided for two decades. Blessings and all the best.

Baie dankie dat u die tyd geneem het om 'n resensie te skryf. Ons waardeer alle terugvoer, aangesien dit ons help om voortdurend te verbeter. Ons glo egter ook dat resensies eerlik, gebalanseerd en feitelik korrek behoort te wees. Verskeie van die stellings in hierdie resensie stem ongelukkig nie ooreen met die werklikheid nie. Die sjef en eienaar het persoonlik tydens ontbyt by u tafel navraag gedoen oor u ervaring en of alles na wense was. Hierdie besoek is deur verskeie getuies gesien en word ook deur ons sekuriteitskameras bevestig. Om dus te beweer dat niemand navraag gedoen het oor die ontbyt of diens nie, is eenvoudig nie korrek nie. Verder is ons duidelik as 'n semi-selfsorg/selfsorg-eenheid geadverteer, en daarom word sekere items soos koffie, tee en ander hotelgeriewe nie standaard in die kamers voorsien nie. Ons probeer altyd om ons gaste vooraf van hierdie inligting bewus te maak om enige misverstande te voorkom. Wat die wintertoestande betref, het die eienaar persoonlik vir u 'n ekstra dik winterkombers sowel as 'n verwarmer voorsien om u verblyf meer gemaklik te maak. Dit is jammer dat hierdie pogings nie in u resensie genoem word nie. Ons neem alle kommentaar ernstig op en erken dat geen besigheid perfek is nie. Dit gesê, ongeveer 90% van die bewerings in hierdie resensie is volgens ons feitlik onakkuraat en gee nie 'n regverdige weergawe van die diens en gasvryheid wat aan u gebied is nie. Vir meer as 20 jaar verwelkom ons met trots gaste, en ons is dankbaar vir die duisende positiewe ervarings wat deur die jare gedeel is. Ons fokus bly daarop om elke gas met respek, vriendelikheid en opregte gasvryheid te behandel. Ons dra geen wrok nie en wens u opreg net die beste toe vir die toekoms. Ons sal voortgaan om te groei, te verbeter en dieselfde passievolle diens te lewer wat ons reeds twee dekades lank bied. Seëninge en alles van die beste.

This review has been automatically translated using Google.

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3.9/5

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Properties 1

Reviews 258

On LekkeSlaap 14 years

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Midweek Special: Stay 3 nights, pay for 2 for any stay that doesn't include a Friday or Saturday night. Valid for stays from 1 Jun 2026 until 6 Aug 2026.
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From R1 200
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R1 200 R800
per night (sleeps 4)
Reserve

R104 Old Rustenburg Road, Zandfontein, Hartbeespoortdam, 0280, North West

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  • Sleeps 74 guests
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00

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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA82b2cba72a46c8b3825d4adc9e6fae109d56c9368aa9317d536aaad8a7509003b24630a27f2747ffbe344f35bc72e5ba9034?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 was R1 200 nowFrom R800 per night (sleeps 4) 258 5 1 4 R104 Old Rustenburg Road Zandfontein 0280 North West 021 201 8901 14:00-19:00 10:00 -25.719254232344 27.808401941139
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