Xenia Aparthotel by Totalstay

1 resensie

Selfsorg

Resensies

4.2/ 5

Gebaseer op 1 resensie

Baie goed

Netheid

5.0

Ligging

5.0

Waarde vir geld

5.0

Diens

1.0

Veiligheid

5.0

Janice O

1 nag ⋅ Saam met vriende

4.2

Nov 2025

Our stay was lovely, but the check-in and check-out process was very unpleasant. While the overall experience was lovely and we have no complaints about the accommodation itself, the check-in and check-out process was quite unpleasant. When we arrived, the lady at reception assisted us with a noticeable attitude, which made the process uncomfortable. There was also only one person working at reception during check-in time. Although I understand that security procedures can take time, the combination of long waits and a lack of clear communication added to the frustration. We were not informed beforehand that all guests are required to show identification and be registered on the biometric system. Not everyone carries their personal documents when they aren’t aware they will be needed. We also did not receive any notification about this requirement through the website booking. Do booking agencies know about these rules? If not, guests should be clearly informed beforehand to avoid unnecessary inconvenience. On top of that, the reception lady came to search for the breakage fee during check-in, which added to the overall unpleasant experience. Check-out at the parking bay was also disorganized and confusing. Again, the stay itself was lovely, but the check-in and check-out process really took away from what could have been a completely positive experience. Thank you for taking the time to read this. I hope this feedback helps improve the process for future guests.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

5.0

Diens

1.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek