Table Mountain Views

Table Mountain Views se terugvoer

Dear Charles,

We are sorry for the discomfort you experienced during your stay. We're struggling to understand the issue with the wet carpet. Your arrival coincided with heavy rains, and I helped carry your substantial luggage into the room.

The wall to wall carpet is not near the entrance, but on the inner side of the bedroom. On entering the room, there is a 2.4m x 3m tiled floor. A loose door mat was on the internal side as you entered. The dampness in the carpet might have resulted from your wet luggage that was placed there, as the carpet was entirely dry when you checked in. You even made a positive remark about the accommodation upon arrival.

As the owner, I personally handle all housekeeping and I clarify that there was no wet carpet. Cape Town has had low temperatures recently, and it was a particularly cold and rainy day. I agree it was very chilly when you arrived. As you were moving all your luggage into the room, I offered additional assistance and also suggested that you park your car closer to the entrance, but you declined. Once again, our apologies for the cold and wet stay. We have plenty of blankets and heaters available should you have requested them.

Attached below is my WhatsApp message sent to you at 16:19 on the day of arrival, to which I received no response.

'Welcome Charles to our humble abode, Table Mountain Views. We hope that you will enjoy your stay. The WiFi code is: B&Dcc1234. We are just a phone call away should you require any assistance or information.

Greetings,
Nicci'

Table Mountain Views se terugvoer

Dear Schdrack

We thank you for your review.

We at Table Mountain Views are delighted to know that you enjoyed your stay with us.

We hope to accommodate you on your next visit.

Kind regards

Nicci
Table Mountain Views