Beach Break
Jou gasheer
Kyk 'n bietjie na die gasheer se rekord.
4.8/5
Sue Geverifieer
Eiendomme 1
Resensies 18
Jaar gelys 7
Opsomming van Resensie
Willie S - Des 2023
Algehele gradering
Lekker gekuier ten spyte die inbraak en die brand wat ons laat ontruim het.
Lees meerBeach Break se terugvoer
Hi Willie,
In response to your review (it's interesting how my overall rating over 7 years is 5/5), I have read your comments and feel it's only fair to put things into context for future guests. We need to clarify a few details which you left out:
In 35 years, we have not had a single break in. Unfortunately, you did not mention in your review that you left the downstairs windows open when you went out. You were informed on arrival to close and lock all doors and windows when you left the premises, but it seems this advice was not heeded. As a result, I cannot take responsibility for the lack of security at the house. To assist you, I spent a considerable amount of time connecting with the police station to ask for their assistance, as you didn't want to go to the station yourself. I realise that this occurrence is not something you would anticipate during your holiday.
Regarding the fire, it was on the mountain, not at the house - an event completely beyond my control and thus has no relevance to your stay at the house. For the safety of the entire neighbourhood, residents had to leave their homes for a few hours, after which they could return safely.
About the electricity, an unprecedented incident took place at midnight due to a faulty side light, something that has never happened in 35 years. I acted promptly and had it sorted the very next morning, alongside replacing the side lamp. You also had full backup power to compensate for load-shedding. The key replacement issue in the morning was an honest mistake from my housekeeper, which we rectified immediately.
With regard to the laundry, expecting one person to wash, fold and iron eight loads of laundry in an afternoon is quite challenging. Nevertheless, I absorbed the cost of additional help to complete your request. I was in constant communication with you throughout your stay, and have taken your feedback into consideration. We strive to treat our staff with respect, so any form of negativity towards them from guests is disheartening.
In terms of additional requests from you: a fan was provided, DSTV was installed, and extra cleaning services were arranged upon your request. All these additional services were provided at my own expense. I explained the situation regarding our regular cleaning lady being on leave and arranged a replacement accordingly. We provide assistance with every request and pride ourselves on our commitment to guest satisfaction.
Yes, there were a few unexpected incidents, out of my control, barring one. However, we stepped up each time and provided assistance where we could. I regret that you did not fully enjoy your stay, though some responsibility also falls on the guests.
Washielah J - Sep 2023
Algehele gradering
Family weekend away.
Luvuyo X - Sep 2023
Algehele gradering
Amazing.
Lauren T - Mei 2023
Algehele gradering
Fabulous beach stay in a beautiful location!
Helen P - Apr 2023
Algehele gradering
Heaven on earth.
Beach Break se terugvoer
Hi Helen
I just saw your lovely review. Thanks so much for the wonderful feedback.
Sue
Kobie V - Jul 2022
Algehele gradering
Heerlik!
Ilzé L - Jul 2022
Algehele gradering
Absolutely stunning!
Beach Break se terugvoer
Hello, thanks for such a lovey review! Please do come back.
Pieter V - Jun 2021
Algehele gradering
Vyf sterre
Daniel S - Mrt 2021
Algehele gradering
Lovely.
Marisca S - Feb 2020
Algehele gradering
Stilte vir die siel.
Beach Break se terugvoer
Hi Marisca,
Thank you for your feedback. I was just wondering what you were not happy about with customer service.
I was available for you to chat on the phone, answered all your questions, sent a comprehensive list and check-in details house details, arranged an early check-in and was available on WhatsApp throughout your stay. Please could you let me know, so it can help me improve in the future.
Thank you.
Sue
Christof D - Okt 2019
Algehele gradering
Great plek!
Margaretha S - Sep 2019
Algehele gradering
Heerlike kuierhuis met lekker kuier-areas buite.
Aisling F - Jul 2019
Algehele gradering
Home from home. Everything was perfect.
Hierdie resensie word in sy oorspronklike taal gewys.
Vertaal na Afrikaans.
Huis van die huis af. Alles was perfek.
Ons wou nooit weggaan nie. Pragtige goed-toegeruste huis. Geskik vir somer of winter. Ons sal terug wees.
Hierdie resensie is vertaal.
Sien oorspronklike in English.
Nikki M - Nov 2018
Algehele gradering
Fantasties!
Corne V - Sep 2018
Algehele gradering
Perfek.
Kate G - Aug 2018
Algehele gradering
Stunning place!
Carin S - Mei 2018
Algehele gradering
Heerlike gekuier, pragtige huis en beeldskone omgewing.
Ian R - Jan 2018
Algehele gradering
Great venue en uitstekende diens van Sue.
- Kapasiteit: 8 mense
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Inkloktyd: 14:00 tot 18:00
Uitkloktyd: 11:00 - Adres: Kusweg 15, Scarborough, Kaapstad, 7975, Wes-Kaap
- Alle ouderdomme is welkom
